Taiwan Contact Information - IBM System Storage SAN384B-2 Installation, Service And User Manual

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IBM Redbooks often provide in depth information about product best practices,
configurations, and more technical information. For redbooks associated with this
product, enter search terms on the website: www.redbooks.ibm.com/.
For support information for this and other IBM products, see the IBM Support
Portal, www.ibm.com/supportportal. Search for the product Machine type or
product name.
For Fabric OS Release Notes and access to Fabric OS firmware downloads, go to
the IBM Support Portal, www.ibm.com/supportportal. Search for the product
Machine type or product name, and then follow links for Downloads. More
detailed instructions are available through the Accessing firmware updates and
OS documentation updates link on the product documentation CD that is shipped
with this product.
You can also contact IBM Service within the United States at 1-800-IBMSERV
(1-800-426-7378). For support outside the United States, you can find the service
number at: www.ibm.com/planetwide/.
To expedite your call, before contacting IBM Service, please have the information
available:
v Machine type and model (2499-416)
v Product serial number
v License ID (you can use the licenseIdShow command to display the license ID)
v World Wide Name (WWN)
v FOS version installed
v Error numbers and messages received
v supportSave command output
v Detailed description of the problem and specific questions
v Description of any troubleshooting steps already performed and the results
v Serial console and Telnet session logs
v Syslog message logs
Visit www.ibm.com/contact for the contact information for your country or region.
For detailed information about the Fibre Channel standards, see the Fibre Channel
Industry Association (FCIA) website at: www.fibrechannel.org/
For information about storage industry standards, see the Storage Networking
Industry Association (SNIA) website at: www.snia.org/

Taiwan Contact Information

IBM Taiwan Product Service Contact Info:
IBM Taiwan Corporation
3F, No 7, Song Ren Rd., Taipei Taiwan
Tel: 0800-016-888
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SAN384B-2 Installation, Service, and User Guide