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2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features
2.3 Call Forwarding (FWD)/Do Not Disturb (DND)
Features
2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY
Description
When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or
refuse calls using the following features:
1.
Call Forwarding (FWD)
2.
Do Not Disturb (DND)
1.
FWD
Extensions and incoming call distribution groups can forward their incoming calls to preset destinations.
(→ 2.3.2 Call Forwarding (FWD))
2.
DND
Callers to an extension will hear a tone to inform them that the extension user is not available. (→
2.3.3 Do Not Disturb (DND))
3.
FWD/DND Button, Group FWD Button
The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of
the extension. (→ 2.3.4 FWD/DND Button, Group FWD Button)
Conditions
•
FWD and DND are set for intercom calls (including doorphone calls), and trunk calls (including a call from
an extension that placed a trunk call on a consultation hold) separately.
2.3.2 Call Forwarding (FWD)
Description
Extensions and incoming call distribution groups can forward their calls to preset destinations. There are
several different types of forwarding, and the circumstances under which the calls are forwarded for each
type differ as follows:
Type
All Calls
Busy
No Answer
Busy/No Answer
Depending on the type of incoming intercom or trunk calls, it is possible to set a different destination for
each.
68
Feature Manual
Any time
Follow Me:
When an extension user fails to set this feature before leaving the
desk, this feature can be set from the destination extension.
When the extension user's line is busy.
When the extension user does not answer within a
preprogrammed time.
When the extension user's line is busy or the user does not
answer within a preprogrammed time.
Circumstance
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