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Table of Contents
1 For Your Safety ..................................................................................... 17
1.1
For Your Safety .............................................................................................................. 18
1.1.1
For Your Safety ............................................................................................................. 18
2 Call Handling Features ......................................................................... 21
2.1
Incoming Call Features ................................................................................................. 22
2.1.1
Incoming Trunk Call Features ...................................................................................... 22
2.1.1.1
Incoming Trunk Call Features-SUMMARY .............................................................. 22
2.1.1.2
Direct In Line (DIL) ..................................................................................................... 25
2.1.1.3
Direct Inward Dialling (DID)/Direct Dialling In (DDI) .................................................. 26
2.1.1.4
Multiple Subscriber Number (MSN) Ringing Service ................................................. 29
2.1.1.5
Calling Line Identification (CLI) Distribution ............................................................... 32
2.1.1.6
Intercept Routing ....................................................................................................... 33
2.1.1.7
Intercept Routing-No Destination ............................................................................ 37
2.1.2
Internal Call Features ................................................................................................... 37
2.1.2.1
Internal Call Features-SUMMARY .......................................................................... 37
2.1.2.2
Internal Call Block ...................................................................................................... 38
2.1.3
Incoming Call Indication Features ................................................................................ 40
2.1.3.1
Incoming Call Indication Features-SUMMARY ....................................................... 40
2.1.3.2
Ring Tone Pattern Selection ...................................................................................... 40
2.1.3.3
Call Waiting ................................................................................................................ 42
2.2
Receiving Group Features ............................................................................................ 44
2.2.1
Idle Extension Hunting .................................................................................................. 44
2.2.2
Incoming Call Distribution Group Features ................................................................... 45
2.2.2.1
Incoming Call Distribution Group Features-SUMMARY .......................................... 45
2.2.2.2
Group Call Distribution ............................................................................................... 48
2.2.2.3
Queuing Feature ........................................................................................................ 51
2.2.2.4
Distribution Order ....................................................................................................... 54
2.2.2.5
VIP Call ...................................................................................................................... 55
2.2.2.6
Overflow Feature ....................................................................................................... 57
2.2.2.7
Log-in/Log-out ............................................................................................................ 59
2.2.2.8
Supervisory Feature .................................................................................................. 61
2.2.2.9
Supervisory Feature (ACD) ....................................................................................... 63
2.3
Call Forwarding (FWD)/Do Not Disturb (DND) Features ............................................ 68
2.3.1
Call Forwarding (FWD)/Do Not Disturb (DND)-SUMMARY ....................................... 68
2.3.2
Call Forwarding (FWD) ................................................................................................. 68
2.3.3
Do Not Disturb (DND) ................................................................................................... 73
2.3.4
FWD/DND Button, Group FWD Button ......................................................................... 74
2.4
Answering Features ...................................................................................................... 77
2.4.1
Answering Features-SUMMARY ................................................................................ 77
2.4.2
Line Preference-Incoming .......................................................................................... 77
2.4.3
Call Pickup .................................................................................................................... 78
2.4.4
Hands-free Answerback ............................................................................................... 82
2.5
Making Call Features .................................................................................................... 84
2.5.1
Predialling ..................................................................................................................... 84
2.5.2
Automatic Extension Release ....................................................................................... 84
2.5.3
Intercom Call ................................................................................................................ 84
2.5.4
Trunk Call Features ...................................................................................................... 86
2.5.4.1
Trunk Call Features-SUMMARY ............................................................................. 86
2.5.4.2
Emergency Call ......................................................................................................... 86
2.5.4.3
Account Code Entry ................................................................................................... 87
2.5.4.4
Dial Type Selection .................................................................................................... 88
Table of Contents
Feature Manual
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