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2.2.2 Incoming Call Distribution Group Features
The mode of ICD Group buttons can be selected through system programming, as follows:
–
Standard Mode (Group DN Button Mode)
An extension can have an ICD Group button for an incoming call distribution group that the extension
does not belong to through system programming. However, the ICD Group button will not receive calls
to that group.
–
Enhanced Phantom Button Mode
An extension can join an ICD Group just by creating a button for that group, even if the extension was
not previously registered as a member. When the button is created, the extension will be automatically
registered in the lowest-numbered available member slot for the group. Calls to the group can be
received at the extension with no further programming. If no member slots are available for that group,
the button cannot be created and an alarm tone will be heard.
When creating an ICD Group button in this mode, the user can also specify the delayed ringing
settings.
If an extension user deletes the last ICD Group button at his extension for a certain group, he will also
be deregistered as a member from that group.
•
Group FWD
The FWD feature can be assigned on an incoming call distribution group basis.
•
COS for Incoming Call Distribution Groups
Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be
enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the
Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX
checks the COS of the calling extension against the COS of the incoming call distribution group
(→ 2.1.2.2 Internal Call Block).
PC Programming Manual References
2.1.4 Easy Setup Wizard
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→ Main
→ Overflow Queuing Busy
→ Overflow No Answer
→ Miscellaneous
11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options—
ICD Group Key Mode
Feature Manual References
2.3.2 Call Forwarding (FWD)
2.21.2 Flexible Buttons
5.5.7 Floating Extension
6.1 Capacity of System Resources
2.2.2.2 Group Call Distribution
Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (→ 2.2.2.3 Queuing
Feature).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
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