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2.26 Computer Telephony Integration (CTI) Features
2.26 Computer Telephony Integration (CTI)
Features
2.26.1 Computer Telephony Integration (CTI)
Description
The PBX supports a CTI interface using the LAN port of the mother board. The CTI interface allows
extension users to make or receive calls with advanced features:
–
Extension users can make calls easily from a phone book in their PC.
–
When an extension user receives an incoming call, detailed caller information can be displayed on the PC
automatically.
A PC and CTI server application software are required to use CTI features. The PC running the application
monitors the status of the PBX and controls the PBX via the CTI Server.
PBX
Mother
Board
PC
Conditions
•
CTI application software must be installed on the connected PC. In addition, KX-NSXF004 (Activation
Key for CTI interface) is required to use CTI applications. In a Multi-Connection network, the activation
key is required only for the Master unit.
•
The protocols supported by the KX-NS Series are shown below.
Type
Third Party Call Control
•
Only one CTI server can connect to the PBX at a time.
•
For details about specific CTI features, refer to the manual for your CTI application software.
•
When using a Panasonic TSP, refer to "Before Installing" in the KX-NSX Series TSP Installation Manual.
Installation Manual References
4.5 Connection of Peripherals
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Dial Information (CTI)
234
Feature Manual
CTI Server
LAN
PC
LAN
•
ECMA CSTA Phase 3
•
TAPI 2.1
API/Protocol
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