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3.2.1 System Features
3.2.1.6 Call Services
Description
Include a series of both incoming and outgoing call services.
Incoming Call Services: Automated Attendant service, Voice Mail service, Interview service, Custom
Service.
Outgoing Call Services: Message Waiting Notification and External Message Delivery.
PC Programming Manual References
22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group
→ Day, Night, Lunch, and Break Mode - Incoming Call Service
→ Day, Night, Lunch, and Break Mode - Incoming Call Service Parameter
→ Day, Night, Lunch, and Break Mode - Incoming Call Service Prompt
3.2.1.7 Call Transfer to Outside
Description
Enables the Unified Messaging system to transfer a call to a trunk from the following services:
•
Custom Service
•
Call Transfer Service
•
Personal Custom Service
•
Caller ID Callback
•
Call-through Service
Conditions
•
This feature cannot be used when COS programming does not allow incoming trunk calls to be
transferred to a trunk.
PC Programming Manual References
21.1 UM Configuration—[2] Class of Service—Call Transfer—Call Transfer to Outside
24.4 UM Configuration—[5-4] System Parameters—Parameters—Transfer to Outside
Operating Manual References
Subscriber Operation
1.8.5 Transferring Calls—Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line
3.2.1.8 Caller ID Call Routing
Description
Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific
destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number for each time
mode (day, night, lunch, and break). When Caller ID information is received that matches one of the stored
telephone numbers, the call is automatically directed to its destination. Calls that are "Private" (when the
caller's number is not received), "Out of Area" (when the caller is calling from an area that does not support
Caller ID), and "Long Distance" (when the caller made a long distance call) can also be directed to a specific
extension, mailbox or Custom Service.
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Feature Manual
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