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2.2.2 Incoming Call Distribution Group Features
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
A
Group
Floating
Group
*1
No.
Extn. No.
Name
1
601
Sales
2
602
Engineering
3
:
The number of digits for Floating Extn. No depends on the value specified for Numbering Plan in Easy Setup.
*1
→ 2.1.4 Easy Setup Wizard.
The tenant number is required to determine the time mode (day/lunch/break/night) (→ 5.1.4 Time Service) and the music source
*2
(for Music on Hold) for each group.
Queuing Feature
D
Five calls are
waiting in a queue.
Group Call Distribution
B
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for
Supervisor Extension
Extn.
100
Monitors or controls the
incoming call distribution
group status.
→ 2.2.2.3 Queuing Feature
*1
→ 2.2.2.8 Supervisory Feature
*2
→ 2.2.2.7 Log-in/Log-out
*3
1.
Group Call Distribution [→ 2.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method
Uniform Call Distribution
(UCD)
46
Feature Manual
B
C
D
Queuing
Max. No. of
Distribution
Call
Busy
Method
Capacity
Extensions
Ring
3
5
UCD
Max.
11
Calls arriving at incoming call
distribution group 1.
Busy on Busy.)
C
2
*
Extn.
Extn.
101
102
A
Incoming Call
Distribution Group 1
(Floating extension no.: 601;
Name: Sales)
Calls are distributed evenly to a different extension each time
a call is received.
E
F
Overflow Destination
Hurry-up
Overflow
Level
Time
Day
3
60
100
200
8
90
9
Overflow Feature
F
a) Sends a busy tone (Busy on Busy), or
8
b) Redirects to the overflow destination.
7
6
5
Manual Queue Redirection
4
E
The longest waiting call in a queue
can be redirected to the overflow
3
destination by pressing the Hurry-up
2
button. The button shows the Hurry-
up status.
1
Extn.
Extn.
Extn.
103
104
105
Log-in
Description
Tenant
...
...
*2
Night
No.
...
...
100
1
...
...
200
5
1
*
Extn.
105
3
*
Log-out
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