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Incoming Call
Distribution
Group 1
Explanation:
Calls are distributed according to the order they were received irrespective of the group distribution order.
PC Programming Manual References
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
→ Options—ICD Group Distribution order
2.2.2.5 VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in
priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When the VIP Call mode is
enabled for a group, that group is given priority over other groups irrespective of the group distribution order.
When multiple groups enable the VIP Call mode, the incoming call distribution group with the lowest
numbered group has the highest priority. After all calls queued in a group have been distributed, the calls
queued in the next lowest-numbered group will be distributed.
When some groups have the VIP Call mode enabled and others do not, after all the calls queued in the
enabled groups have been distributed, the calls queued in the other groups will be distributed according to
the set distribution order.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
Incoming Call
6
5
Distribution
Group 2
1
3
Distribution order: 1
2.2.2 Incoming Call Distribution Group Features
Incoming Call
4
Distribution
Group 3
2
2
3
4
5
6
Feature Manual
55
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