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Other PBX Extension (TIE with PBX Code)
If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the
*1
transfer destination.
Conditions
•
When an extension is transferring a party to another destination, the party will be in consultation hold until
they reach the transfer destination.
Consultation Hold: a condition that a party is in, when an extension is calling other parties in order to
perform Call Transfer, Conference, or Call Splitting.
In Consultation Hold, the original call is treated as if it is on hold, allowing the extension to call a third
party all on one line. In Call Hold, the party on hold and the third party are connected to the extension
using separate lines.
•
If Music on Hold is enabled, music can be sent to the held party while the call is transferred. (→
2.13.4 Music on Hold) It is programmable whether a ringback tone or music is sent.
•
If the transfer destination extension has set FWD to an outside party, the call will be transferred to the
outside party. (→ 2.3.2 Call Forwarding (FWD))
•
COS programming determines the extensions that are able to transfer a call to an outside party. COS can
also prohibit transferring to an extension of another PBX via the TIE line service using the PBX Code
method (Access with PBX Code) (→ 4.3.1 TIE Line Service).
•
One-touch Transfer
One-touch Transfer can be performed by pressing a One-touch Dialling button that has been assigned
the TRANSFER command and the telephone number of the transfer destination. This is useful for
transferring calls to an outside destination. (→ 2.6 Memory Dialling Features)
•
Automatic Transfer by SDN Button or DSS Button
Pressing an SDN button or DSS button during a conversation with an extension or outside party can
automatically transfer the call to the specified destination (→ 2.9.1 Primary Directory Number (PDN)/
Secondary Directory Number (SDN) Extension). It is possible through system programming to prevent
this feature from operating for extension to extension calls.
•
Transfer to Busy Extension using Queuing (Camp-on Transfer)
Through system programming, it is possible to enable the transferring of a call to a busy extension
without needing to send a call waiting notification, based on the transferring party's COS setting. The
transferred call will be placed in a queue.
This feature is not available for SIP extensions.
•
When transferring a call from an analogue trunk, users are strongly recommended to perform a screened
transfer, so that the outside caller is not automatically connected to an extension using Hands-free
Answerback when the extension user is absent.
•
Hold Recall is heard at the extension immediately (→ 2.13.1 Call Hold). On other types of extensions,
Hold Recall is heard after the Hold Recall timer expires.
•
This PBX supports the Blind transfer feature found on some SIP phones. For details, refer to the phone's
documentation.
PC Programming Manual References
10.2 PBX Configuration—[2-2] System—Operator & BGM—BGM and Music on Hold—Sound on Transfer
10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—Recall—Transfer
Recall
10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO & SMDR—Transfer to
CO
Destination
2.12.1 Call Transfer
Availability
Feature Manual
149
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