Icd Group Features-Log-In/Log-Out - Panasonic KX-TDA50 Feature Manual

→ Miscellaneous—Maximum No. of Busy Extensions
2.9.11 [3-5-3] Incoming Call Distribution Group—Miscellaneous
→ Options—Wrap-up Timer based on
→ Options—Longest Idle Distribution (Optional SD Card Required)
2.9.12 [3-5-4] Incoming Call Distribution Group—Member—Delayed Ring
2.10.1 [4-1-1] Wired Extension—Extension Settings—Option 7—Wrap-up Time
2.10.10 [4-2-1] Portable Station—Extension Settings—Option 6—Wrap-up Time
PT Programming Manual
[621] Incoming Call Distribution Group Delayed Ringing
[624] Incoming Call Distribution Group Distribution Method
[632] Maximum Number of Agents
1.9.3 ICD Group Features—Log-in/Log-out
Description
Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually.
They can leave the group temporarily when they are away from their desks, to prevent calls being sent to
their extensions. They can return to the group when they are ready to answer calls.
Wrap-up:
While logged in, a member extension can have a preprogrammed time period automatically for refusing calls
after completing the previous call (Wrap-up time). While the Wrap-up timer is active, calls to all incoming
call distribution groups to which the extension belongs will skip the extension so that the extension user can
perform necessary tasks such as reporting on the previous call.
Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.
[Log-in/Log-out and Wrap-up Status Example]
Incoming call Incoming call
Extn. Extn.
101 102
Ready
Extn.
102
Logged-out
Conditions
• It is programmable whether the last remaining logged-in extension can log out.
Incoming call
Extn. Extn. Extn. Extn.
103 104 105 106
Ready Not Ready Wrap-up Ready
Logged-in
Ready
Waiting for call
Call
arrives
Wrap-up
Answering a call
time expires
Call
completed
Wrap-up
Finishing paperwork
1.9 I
Wrap-up
button pressed
Not Ready
Finishing paperwork/
temporary break
Wrap-up
button pressed
Feature Manual 139