AMX NXD-1000Vi Operation/Reference Manual page 208

Troubleshooting
Troubleshooting Information (Cont.)
Symptom
My Modero panel can't obtain a
DHCP Address
My panel is not showing up in the
Virtual Master's System list of
connected devices.
My Connection Status button isn't
blinking and it says the USB is
connecting.
My on-screen mouse cursor
doesn't appear.
Calibration is not working.
Panel doesn't respond to my
touches
194
Solution
In requesting a DHCP Address, the DHCP Server can take up to a few
minutes to provide the address.
• Verify there is an active Ethernet connection attached to the rear of the
Modero before beginning these procedures.
• Select Diagnostics > Network Address, from the Main menu and verify
the System number.
• If the IP Address field is still empty, give the Modero a few minutes to
negotiate a DHCP Address and try again.
If you a Virtual Master has already connected to the target panel, the G4
device retains the information of the previous Virtual Master System
number.
• Reboot the panel without the USB cable plugged into the panel.
• Configure NetLinx Studio for a Virtual Master connection. Note the
System Number used in the Edit Settings window.
• Stop communication on the Virtual Master by going to Settings > Stop
Communications.
• Click Yes to stop communication.
• Select the System Number (from the Online Tree tab) and use a right
mouse click to select Refresh System. This re-establishes
communication with the Virtual Master.
• Plug-in the mini-USB cable into the corresponding port on the panel.
• Wait a few seconds and refresh the system. This re-establishes
communication with the Virtual Master. The panel should now appear in
the list of available devices.
"USB Connecting" is displayed when the panel is trying to establish USB
communication with the PC (either within the NetLinx Studio or TPDesign4
applications).
• Remove the USB connector from the panel and close any AMX
applications.
• Reboot the panel.
• Launch the AMX application and attempt reconnect to the panel.
• If using Studio for Virtual Master communication, establish a Virtual
Master connection, verify the correct System number, stop
communication with the Virtual Master, and then re-establish
communication by refreshing the system.
• After the panel powers-up, reconnect the USB connector to the panel.
• Verify that you have a valid USB connection from within your System
Tray.
• The USB connections are not detected until after the particular USB
connection plugged into the corresponding port on the panel and power
is cycled to the panel.
• After the Modero touch panel has been updated with a new firmware kit
(downloaded to the panel through NetLinx Studio), the calibration could
need to be reset.
• Cycling power to the panel should provide a baseline calibration for the
particular touch panel. Proceed to the Calibration page and reset the on-
screen calibration.
• The protective cover acts to press on the entire LCD and makes
calibration difficult because the user can't calibrate on specific crosshairs
when the sheet is pressing on the whole LCD.
• Verify that the protective laminate coating on the LCD is removed before
beginning any calibration process.
NXD-1000Vi 10" Modero® Wall/Flush Mount Touch Panel with Intercom