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4. Troubleshooting
3. Replace the waste toner bottle set sensor.
Tray/Paper Selection Error
• No paper in the tray or tray not set in the machine
• Paper size requested by the job does not match the paper in the tray
030
1. Install the tray or put the correct size paper in the tray.
2. Check the paper setting in the SOM (Smart Organizing Monitor) for printer models or user
menu mode for MF models.
4
Paper Selection Error: Feed and Exit
• Paper size requested by the job does not match the paper in the tray
031
• Selection error for the paper feed and paper exit location in duplex mode
Check the paper feed and exit location in the SOM (Smart Organizing Monitor) for printer
models or user menu mode for MF models.
Jam Error: No Feed from Tray 1
050
• Paper slipped
Remove the paper jam at tray 1.
Jam Error: No Feed from Optional Tray
052
• Paper slipped
Remove the paper jam at the optional tray (Tray 2).
Inner Jam Error: Registration/ Paper Exit
A sheet of paper stays at the registration sensor or paper exit sensor.
055
• Paper slipped
• Paper double feed
Remove the paper jam at the registration sensor or paper exit sensor.
Paper Exit Jam Error: Paper Exit/ Fusing Unit
056
A sheet of paper stays at the paper exit sensor or winds around the rollers in the fusing unit.
98
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