Vertical summit Operation Manual page 35

Summit & Summit 800
Feature Description and Operation Manual
Or,
1. Press {ACD ON/OFF DUTY ALL GROUPS} button.
2. Dial the Reason code ("0" ~ "9", "*" or "#"), unless assigned in the button.
To return to an On-duty state for both groups at once;
1. Dial "58*" the code for the All group On/Off-Duty code.
Or,
Press {ACD ON/OFF DUTY ALL GROUPS} button.
SLT
To toggle to Off-duty state from On-Duty;
1. Lift handset or press [SPEAKER] button,
2. Dial "571", Agent On/Off Duty Code
3. Dial ACD group number
4. Dial Reason Code ("0" ~ "9", "*" or "#")
To return to an On-duty state;
1. Lift handset or press [SPEAKER] button,
2. Dial "571", Agent On/Off Duty Code
3. Dial ACD group the umber
To return to an On-duty state for both groups at once;
1. Lift handset or press [SPEAKER] button,
2. Dial "58*", the code for the All group On/Off-Duty code.
To toggle to Off-Duty status to both groups at one time:
1. Lift handset or press [SPEAKER] button,
2. Dial "58*", the code for the All group On/Off-Duty code.
3. Dial Reason Code ("0" ~ "9", "*" or "#").
Conditions
1. The system will output an Agent Availability message with the dialed Reason code
when an Agent changes availability status. The message will include the button type
"Wrap" if the ACD DND timer is activated.
2. The {ACD ON/OFF-DUTY} Flex button will flash while the agent is Off-duty for any
reason. The button LED extinguishes when the Agent returns to the On-duty status.
3. While Off-duty, the supervisor's Flex button LED assigned for the Agent's station
flashes at the DND rate. The supervisor may call the station overriding the Off-duty
status.
4. Only one {ACD ON/OFF-DUTY} button with the Group number can be assigned at a
station.
5. The default value of the ACD DND Wrap-Up Timer is 10 seconds.
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