Tips For Troubleshooting; Error Messages And Help - FP postbase Operator's Manual

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PostBase Mailing System
12

Tips for troubleshooting

12.1

Error messages and help

Issue
...
when franking
Franking not possible
An error message appears on the display
in case of an error or handling error. An
additional beep may also indicate an error.
Make sure to carefully read the error mes-
sage. You will be given hints on the error
cause and what you can do to remedy it.
A symbol indicates the error group (e.g.
'communication error'). For an overview of
error group symbols, refer to page 139.
You can correct many minor errors and
issues occurring during PostBase operation
yourself.
Please contact the Customer Support if you
cannot remedy an error by means of the
display information and the hints given in the
present Operator Manual.
Possible cause and remedy
No product / postage set because
– mailing data are incomplete or
– weight value is missing.
Check product settings (see chapter 5.1).
No credit left in franking machine.
Please load postage (see chapter 8).
Maximum postage value for franking exceeded.
Please contact the system administrator.
Credit of the current user is too low.
Have the system administrator assign new credit.