Incoming Ringing / Auto Attendant / Courtesy Service - Mitel 3000 Administrator's Manual

Mitel 3000
Administrator's Manual
INCOMING RINGING / AUTO ATTENDANT /
COURTESY SERVICE
If the interface is programmed as Trunk Type T1 then each programmed T1 line is treated as a separate line
and the lines are presented as Line 1 - Line 24. If CO Lines are equipped then they are numbered from Line
25 - 28.
Each T1 line can be programmed to ring a different group or extension. They can be individually
programmed to be answered by Auto Attendant or the Courtesy Service in the normal manner.
If the interface is programmed as T1 PRI and no CO lines are installed then the Incoming Ringing is
programmed as follows: -
•
From the Programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
•
Enter the System Programming Password and select "Lines".
•
Select "Incoming Ringing" option.
•
The menu updates to show only the "PRI" option.
•
Select "PRI".
•
Select "Day", "Night", or "Day and Night".
•
If the line is to ring an individual extension, select "Extension" and then the required extension. If the
line is to be presented to a group, select "Group" and then the required group.
•
Auto Attendant or Courtesy Service can also be associated with the call.
The default is that all lines ring group 1 in both day and night modes.
If the switch is equipped with a T1 PRI and some CO lines/ IP Trunks then "Incoming Ringing" is
programmed as follows: -
•
From the Programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
•
Enter the System Programming Password and select "Lines".
•
Select "Incoming Ringing" option.
•
The menu updates to show only the "PRI" option
•
Select either "'PRI" or Line 24 - Line 27, IP Trunk 1 - IP Trunk 12
•
Continue the programming as described above
In the case of T1/E1 PRI the B-channels cannot be separated so the full PRI is programmed to ring an
extension or group. It can also be programmed for Courtesy or Auto Attendant service.
If the interface is programmed as E1 PRI and no CO lines/IP Trunks are installed then the Incoming
Ringing is programmed as follows: -
•
From the Programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
•
Enter the System Programming Password and select "Lines".
•
Select "Incoming Ringing" option.
•
The menu updates to show only the "PRI Access" option.
•
Select "PRI Access".
•
Select "Day", "Night", or "Day and Night".
•
If the line is to ring an individual extension, select "Extension" and then the required extension. If the
line is to be presented to a group, select "Group" and then the required group.
•
Auto Attendant or Courtesy Service can also be associated with the call.
The default is that all lines ring group 1 in both day and night modes.
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