Group Forwarding; Setting A Group Forwarding From A System Phone; To Cancel Group Forwarding - Mitel 3000 Administrator's Manual

Mitel 3000
Administrator's Manual

GROUP FORWARDING

This feature allows any extension within a group to forward calls for that group. When a forward for the
group is set, any call for that group will be forwarded. Calls to individual extensions in the group are not
forwarded.

Setting a Group Forwarding from a System Phone

•
From the Idle Menu, press the Scroll Down key ( ) until "Group Forward" is displayed.
•
Select "Group Forward".
•
Select the required group (the extension can be in more than one group).
•
Select the option required and enter the destination number.
•
Select "Forward to Voice Mail" to forward the calls to the group voice mailbox.
Note: The group must be allocated a voice mailbox for this option to be presented. See page 60.
Note: If an extension, which is not in the group, attempts to set or cancel a forward for that group, then
"Invalid" will be displayed.

To Cancel Group Forwarding

If "All Call Forward" is set for a group, all the Feature Phone in the group have the prompt "Cancel Group
Forward" on their displays.
•
Press the "Cancel Group Forward" option.
•
The display will show the groups associated with the extension. Select the required group.
•
Select the forward type to be canceled.
To set a Group Forward from a standard analog phone, dial the Group Forward code followed by the group
number (180 – 199).
The Group Forward codes are:
•
Group "Forward All Calls".
792
•
Group "Forward When Busy".
793
•
Group "Forward On No Answer".
794
To cancel the Group Forwarding a standard analog phone, go off hook and dial the relevant Group Forward
code.
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