To Accept A Waiting Call; Call Waiting From External Calls; Multiple Call Park; Automatic Line Selection - Mitel 3000 Administrator's Manual

To Accept a Waiting Call

If another extension presents you with Call Waiting, this will be indicated on your display and you will
hear the Call Waiting tone, provided your extension is not protected against Call Waiting tones.
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Select one of the options presented on the display.
Note: If you ignore the Call Waiting tone for a short period, the Call Waiting offer is rejected and the
calling telephone is presented with the message "Call Waiting Rejected".

Call Waiting from External Calls

If you are on a call and your extension is presented with an external call, you will hear a call waiting tone
provided your extension is not protected against call waiting tones. The line the call is on will be indicated
on your display. If you select the second call by pressing the line key associated with it, the first call will be
automatically disconnected. See Button Hopping on page 40. An alternative operation where the first call is
placed on hold rather than being disconnected is available.

Multiple Call Park

The Call Park feature allows you to place up to 5 external calls on special hold by parking them in the
system. Any extension can then pick up the call.
To Park and Retrieve a Call
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On a Feature Phone, select "Call Park" on the display.
•
Select the "Park position 1-5"
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"Pick Up Park" is then displayed on the top line on the display on all Feature Phone.
•
Select "Pick Up Park" and the "Park position 1-5" to retrieve the parked call.
Note: A parked call will recall after three minutes if it has not been picked up.
On a standard analog phone, the code is Hookflash 712 (1-5)to park a call and 712 (1-5) to retrieve it.
Note: Once a call is parked, the extension must use the pick up park feature. Pressing the appropriate line
key can not retrieve the call.

Automatic Line selection

When Automatic Line selection is turned on when an extension goes off hook and dials a free line is
selected and the digits are sent to line. Internal calls are made by selecting the internal call menu on
Featurephone or by pressing hookflash and dialing the extension number using analogue (POTS) phones.

Barge-In

The Barge-In feature allows extensions break in on other extension calls. When an extension is
programmed to have the barge-in feature, the prompt "Barge-In" is added to the idle menu on the Feature
Phone.
To barge-in on an extension select "Barge-In" on the idle menu. The extension list is displayed. Select the
extension to barge-in on. The extension must be on a call and this is indicated by a "♦".
If the barge in is successful the text "Barged-In" is displayed.
A programming option is available that disables the warning tone when barge-in is activated.
A further option is provided to protect extensions from "Barge-In". If an attempt is made to barge-in on a
protected extension the display shows "Barge-In Prohibited".
If barge-in is unsuccessful for any other reason the display shows "Barge-In Failed".
Note: Barge-in is not allowed if the extension selected is not on a call, is transferring a call, is listening to
voice mail or is in a three way conference call.
Note: A maximum of three simultaneous barge-in and conference calls are allowed in the system.
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Mitel 3000
Administrator's Manual