To Associate A Caller Number With A Name And Route The Call To An Extension; Storing And Redialing Caller Numbers (Caller Id List) - Mitel 3000 Administrator's Manual

•
Press the Scroll Down key ( ) until "PSTN Programming" is displayed.
•
Select "PSTN Programming".
•
Press the Scroll Down key ( ) until "Caller ID Detection" is displayed.
•
Select "Caller ID Detection".
•
Select the Lines that have the Caller ID service enabled. The lines you select will have a "♦"
displayed beside them.
Press the speakerphone key to finish programming.
Note: If feature NAME THE CO LINE (Line naming) is enabled, the alternating name and number feature
of called id will no longer be available as the display is used to display this other feature.
To Associate a Caller Number with a Name and Route the Call to an
Extension
Up to 100 names, each a maximum of ten characters (including spaces), can be associated with caller
telephone numbers. When a number with an associated name is received, the name and number are flashed
on the display of ringing Feature Phone.
Furthermore, an extension number can also be associated with a telephone number. In this case, an
incoming call from that number will automatically route to and ring at only that extension.
•
From the programming extension, press the PROGRAM key.
•
Press the Scroll Down key ( ) until "System Programming" is displayed.
•
Select "System Programming".
•
Enter the System Programming Password and select "Lines".
•
Press the Scroll Down key ( ) until "Caller ID Programming" is displayed.
•
Select "Caller ID Programming."
•
Select an Index Number (001 - 100).
•
Enter the caller telephone number.
•
Press "Confirm".
•
Enter the name to be associated with the number. Refer to page 27 for help on how to enter names.
•
Press Confirm.
•
Select the option "Day Mode", "Night Mode" or "Day and Night Mode".
•
Select the required option of "Extension", "Group", "Auto-Attendant" or "Courtesy Service".
Note: When selecting "Extension", only one extension can be selected. If more than one extension is
required, then a group would have to be programmed with the required extensions in the group.
Note: To program Caller ID programming when a T1 or T1 PRI interface card is installed see page 131

Storing and Redialing Caller Numbers (Caller ID List)

The Caller ID List automatically stores information about the last 430 unanswered calls to the system
(answered calls can also be stored). The information stored is the caller telephone number, the name of the
caller if on speed dial list and the date and time of the call. Information is not stored for calls that are
withheld or unavailable numbers. When a new record is received and the memory is full the oldest record is
discarded from memory.
The Caller ID List can be allocated as one central store of data on calls ringing the incoming groups. This
store alerts extension 20 (default), by means of a display prompt, that new calls have been stored. You can
also program all 40 extensions to store up to 10 numbers each.
To Examine and Redial Stored Caller Numbers
•
Select "Personal Caller ID List" to examine the numbers in the personal store of your Feature Phone.
•
Select "System Caller ID List" to examine the system store. This can be selected from any extension
•
You will see the following information:
79
Mitel 3000
Administrator's Manual