Return Call; Transferring Calls To Voice Mailboxes; To Create A Vm Memo; To Retrieve Voice Mailbox Messages Remotely - Mitel 3000 Administrator's Manual

Mitel 3000
Administrator's Manual

Return Call

The Return Call feature allows you to initiate a call to the caller who left a message in your voice mailbox.
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When you have listened to a message in the voice mailbox select the "Return Call" option.
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The system initiates a call to that number.
From a standard analog phone dial 0 to activate "Return Call".
Note: To return calls to external callers, the Caller ID service must be available on the CO lines.

Transferring Calls to Voice Mailboxes

You can transfer calls to any voice mailbox without calling the extension.
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When you are on a call, select "Transfer to Voice Mail".
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The menu is updated, showing those extensions equipped with voice mailboxes. Select the extension.
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Select "Transfer" or replace the handset.
From a standard analog phone press Hookflash and dial 710. Dial the extension number and replace the
handset.

To Create a VM Memo

This feature allows all extensions go directly into the voice mailbox of another extension and leave a
message by selecting the VM Memo option.
When VM Memo option is selected, the extension list appears on the display. Select the extension you want
to leave the memo, leave the message and hang up. Light indicator will lit up when message is left at the
desired extension.
VM Memo feature can be used from extension to extension only.
To use the VM Memo feature:
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At your extension, press the MESSAGE key.
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Select "VM Memo".
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Enter/select the extension which the memo wants to be left.
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Listen to the greeting and leave the message.
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Finish by pressing pound or hang up.
From a standard phone dial 710 then dial the extension number you want to leave the memo and hang up.

To Retrieve Voice Mailbox Messages Remotely

In order to access your voice mailbox remotely you must have your calls forwarded to your voice mailbox,
and have either a line programmed to ring directly at your extension, or have a line programmed with the
Auto-Attendant service. See page 53. You can also have your call transferred to your voice mailbox:
•
If a line is programmed to ring directly at your extension and your voice mailbox is turned on, dial the
line number.
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If you do not have a line ringing directly to your extension, dial in on an Auto-Attendant line. When
you receive the Auto-Attendant message, dial your extension number.
•
Call in on a line that you know will be answered and have the call transferred to your voice mailbox.
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When answered by your voice mail greeting, access your voice mailbox by dialing the code
followed by your extension number, voice mail password and #.
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