Mitel 3000 Administrator's Manual page 48

Mitel 3000
Administrator's Manual
IMPORTANT: Extensions must be "LOGGED IN" for them to receive hunt group calls. If no extensions
are logged in to the hunt group, the call will be diverted to extension 20.
The "Hunt Group Timer" determines the length of time that a call rings a phone to an extension before
going to the next available extension in the hunt group. This timer is programmable and is set at 15 seconds
by default, the range of this timer is 1 second to 300 seconds (1 second to 5 minutes). See Group
Programming on page 48.
If the call remains unanswered it is presented, in turn, to all the available extensions in the hunt group. If
the call has rung all the available extensions in the group and is still not answered forward on no answer
will be activated if programmed.
If forward on no answer is not programmed the call will continue to ring the last available extension in the
group until it is answered or the caller hangs up.
The call can be forwarded to the group voice mailbox if one has been programmed for the group.
.The incoming call to the Hunt Group, will ring each available extension, once it reaches that last extension
it will forward the call to the group mailbox after the forward on no answer timer expires.
The call can be forwarded to another group or extension. You can forward calls to an extension in the hunt
group provided that it is not the last available member ringing in the group. If the last extension to ring on
the Hunt Group is the destination of the divert, the call will not be forwarded to this extension.
All forwarding, internal or external, programmed for the group is acted on as follows:
If "Do-Not-Disturb "is activated by an extension, the phone is not called and the call is presented to
another free extension in the group.
If all the extensions in a group activate "Do Not Disturb", the call is presented to extension 20. Extension
20 cannot activate Do-Not-Disturb.
If the group is Busy, the call is queued to the group and Call Waiting is presented to all the Busy extensions
in the group.
Note: Linear is when calls are always presented to the first available extension in the group.
Note: Circular is when calls are always presented to the next available extension in the hunt group.
Note: Longest Idle is when calls are presented so that they are evenly distributed to all extensions in the
group. Calls are presented to the free extension with the longest time interval after handling an incoming
call.
Note: For calls on VoIP Trunks and E1 PRI ISDN lines if the Extension is Busy there is a programming
option, which allows the call to be accepted or rejected. See the 'Accept on Busy' Option in E1 PRI
programming section page 124. If the call is accepted the call is queued to the Extension and Call Waiting
is activated.
Example of Call Handling with a Hunt Group:
We want 3 extensions to be programmed in a Hunt Group and we want this group to have a voice mail if
the last extension to ring does not answer.
We need to program the 3 extensions to a Hunt Group. Then we need to program this group with a voice
mailbox. Now we need to program a Line to call this Hunt Group. Timers to adjust are Forward No Answer
(15 seconds) and Hunt Group Timer (15 seconds).
The way Mitel 3000 will handle this call is:
The call will ring first extension on the group. When the Hunt Group Timer expires it will go to the second
extension on the group. When the Hunt Group Timer expires again it will go to the third and last extension
on the group. The forward in no answer will apply and the call will go to the mailbox for that Hunt Group.
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