Restoring The Previous Version Of Altiware - Altigen Altiware HPBX 5.0A Administration Manual

• HPBX 4.6 to HPBX 5.0A

Restoring the Previous Version of AltiWare

Restoring to AltiWare OE/ACC 5.0 or lower requires that you restore
backed up files from the prior release. Before you begin, you should have
backed up all the prior release configuration information as described for
installation preparation in the 5.0 System Installation and Administration
Manual.
Important:
In the event that you wish to restore the previous version of
AltiWare without losing your system configuration, you
should back up the following directories before upgrading your
system to OE 5.0A:
1. <drive:>\altiserv\db\*.*
2. <drive:>\altiserv\sp\*.*
3. <drive:>\altiserv\phrases\langcustom\*.* (if you have recorded
any custom phrases).
4. <drive:>\postoffice\*.*
To restore a previous version of AltiWare, follow these steps:
1. Stop the AltiGen services as described in the 5.0A System Installation
and Administration Manual.
2. Uninstall AltiWare HBPX 5.0A as described in the 5.0A System
Installation and Administration Manual.
3. If they are installed, uninstall AltiView, AltiConsole, AltiAdmin, and
CDR Search, following the manual procedures for those applications.
4. Delete the following components using the Control
Panel Add/Remove Program:
• AltiView VM Service
• Quantum SP
• Triton SP
• Triton Analog SP
• Triton T1/PRI SP
• Triton VoIP SP
5. Remove the "\altiserv" directory and any subdirectories.
4 HPBX 5.0A Supplement