Shadow Images - Lexmark C792e 5062-210 Service Manual

Shadow images

Leading edge
Trailing edge
Try one or more of the following:
•
CHECK THE PAPER TYPE AND WEIGHT SETTINGS
Make sure the paper type and weight settings match the paper loaded in the tray or feeder:
1.
From the operator panel Paper menu, check the Paper Type and Paper Weight settings.
2.
Before sending the print job, specify the correct paper type setting:
•
•
•
MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER
When a cartridge low message appears, make sure that toner is distributed evenly among all four print
cartridges or whichever color has the shadow images.
1.
Remove the print cartridge.
Warning: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future
2.
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3.
Reinsert the print cartridge.
Note: If print quality does not improve, replace the print cartridge of the color that is not printing.
Additional checks—shadow images
Service tip: Install a new print cartridge if available before doing this additional check. Shadow images can be
caused by the photoconductor, cleaning blade, and other parts inside the print cartridge.
Step
1 Is there any toner contamination on the fuser
assembly?
For Windows users, specify the paper type from Print Properties.
For Macintosh users, specify the paper type from the Print dialog.
print jobs.
Questions / actions Yes
Replace the Contact your
fuser. See next level of
"Fuser support.
assembly
removal" on
page 4-58.
Diagnostic information
5062
No
2-35