Random Marks - Lexmark C792e 5062-210 Service Manual

•
MAKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER
When a cartridge low message appears, make sure that toner is distributed evenly among all four print
cartridges or whichever color has the shadow images:
1.
Remove the print cartridge.
Warning: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of
2.
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3.
Reinsert the print cartridge.
Note: If print quality does not improve, replace the print cartridge of the color that is not printing.
•
MAKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE
Replace the defective print cartridge.

Random marks

Service tip: The primary cause of random marks is due to loose material moving around inside the printer and
attaching to the photoconductor unit, developer roll, or transfer module.
Step
1 Is there any loose or foreign material on the
cartridge roll?
Is there any loose or foreign material on the transfer
2
module?
future print jobs.
Questions / actions Yes
Replace the Go to step 3.
print cartridge.
Replace ITU Contact your
assembly. See next level of
"ITU assembly support.
removal" on
page 4-72.
Diagnostic information
5062
No
2-33