Lexmark C790 Series User Manual
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Lexmark C790 Series User Manual

Lexmark C790 Series User Manual

Lexmark printer user manual
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C790 Series
User's Guide
September 2011
www.lexmark.com
Machine type(s):
5062
Model(s):
210, 230, 235

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Summary of Contents for Lexmark C790 Series

  • Page 1 C790 Series User's Guide September 2011 www.lexmark.com Machine type(s): 5062 Model(s): 210, 230, 235...

  • Page 2: Table Of Contents

    Contents Contents Safety information...11 Learning about the printer...13 Thank you for choosing this printer!...13 Finding information about the printer...13 Selecting a location for the printer...14 Printer configurations...15 Understanding the printer control panel...16 Understanding the home screen...18 Understanding the home screen...18 Using the touch-screen buttons...19...
  • Page 3 Updating available options in the printer driver ...50 Setting up wireless printing...50 Information you will need to set up the printer on a wireless network ...50 Installing the printer on a wireless network (Windows)...51 Installing the printer on a wireless network (Macintosh)...53 Installing the printer on a wired network...55...
  • Page 4 Printing information pages...89 Printing a font sample list ...89 Printing a directory list...90 Canceling a print job...90 Canceling a print job from the printer control panel...90 Canceling a print job from the computer ...90 Understanding printer menus...92 Menus list...92 Supplies menu...93 Paper menu...94...
  • Page 5 Contents Paper Weight menu ...100 Paper Loading menu ...102 Custom Types menu ...103 Custom Names menu ...104 Custom Bin Names menu ...104 Universal Setup menu...104 Bin Setup menu...105 Reports menu...106 Reports menu ...106 Network/Ports menu...107 Active NIC menu ...107 Standard Network or Network [x] menus...107 Network Reports menu ...109 Network Card menu...109 TCP/IP menu ...109...
  • Page 6 Cleaning the exterior of the printer...152 Cleaning the printhead lenses...152 Storing supplies...153 Checking the status of supplies...154 Checking the status of supplies from the printer control panel ...154 Checking the status of supplies from a network computer ...154 Ordering supplies...154 Ordering a print cartridge...154 Ordering a fuser or a transfer module...155...
  • Page 7 400–403 and 460–461 paper jams...172 431–454, and 456–458 paper jams...173 455 staple jam...173 Troubleshooting...176 Checking an unresponsive printer...176 Understanding printer messages...176 Adjusting color ...176 An error has occurred with the USB drive. Please remove and reinsert drive..176 Change [paper source] to [custom type name] ...176 Change [paper source] to [custom type name] load [orientation]...
  • Page 8 32.xx [color] cartridge part number unsupported by device...184 34 Incorrect paper size, open [src] ...184 35 Insufficient memory to support Resource Save feature ...184 36 Printer service required ...184 37 Insufficient memory to collate job...185 37 Insufficient memory for Flash Memory Defragment operation ...185 37 Insufficient memory, some Held Jobs were deleted...185...
  • Page 9 1565 Emulation error, load emulation option ...191 Solving printing problems...191 Multiple‑language PDF files do not print...191 Printer control panel display is blank or displays only diamonds ...192 Error message about reading USB drive appears ...192 Print jobs do not print...192 Confidential and other held jobs do not print ...193...
  • Page 10 Paper jam message remains after jam is cleared ...199 Jammed pages are not reprinted...199 Solving print quality problems...199 Printer is printing blank pages ...199 Characters have jagged or uneven edges ...200 Clipped images...200 Fine horizontal lines appear on color pages ...201 Shadow images appear on prints ...201...

  • Page 11: Safety Information

    Disconnect all cords and cables from the printer before moving it. • Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
  • Page 12 CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture.

  • Page 13: Learning About The Printer

    We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.

  • Page 14: Selecting A Location For The Printer

    CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them too. It is important to: •...

  • Page 15: Printer Configurations

    CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high‑capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and...

  • Page 16: Understanding The Printer Control Panel

    Optional 2000‑sheet high‑capacity feeder Multipurpose feeder Understanding the printer control panel Item Description Display Shows the status of the printer Home Lets you navigate back to the home screen Keypad Allows you to enter numbers, letters, or symbols on the printer...
  • Page 17 Stops all printer activity Note: A list of options is displayed once Stopped appears on the display. USB port Allows you to connect a USB Bluetooth adapter, or a flash drive to the printer Note: Only the front USB port supports flash drives.

  • Page 18: Understanding The Home Screen

    Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.

  • Page 19: Using The Touch-Screen Buttons

    Understanding the home screen This may also appear on the home screen: Touch Search Held Jobs Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Sample touch screen Touch Up arrow...
  • Page 20 Understanding the home screen Touch Left scroll decrease Scroll to another value in decreasing order. Down arrow Scroll down. Accept Save a setting. Cancel • Cancel an action or a selection. • Cancel out a screen and return to the previous screen. Back Navigate back to the previous screen.
  • Page 21 Understanding the home screen Features Feature Menu trail line: Menus > Settings > Print Settings > Number of Copies Attendance message alert Warning Description A menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu.

  • Page 22: Setting Up And Using The Home Screen Applications

    Select the check boxes to specify which icons appear on the printer home screen. Cleared check box items are hidden. Click Submit. Activating the home screen applications For detailed information about configuring and using home screen applications, visit the Lexmark Web site at http://support.lexmark.com.
  • Page 23 This eliminates inventories of printed forms that can easily become outdated. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and firewall settings to allow the printer at least a read access.

  • Page 24: Exporting And Importing A Configuration Using The Embedded Web Server

    This application shows the printer control panel on your computer screen and lets you interact with the printer control panel, even when you are not physically near the printer. From your computer screen, you can view the printer status, release held print jobs, create bookmarks, and do other print-related tasks you might normally do while standing at the printer.
  • Page 25 Setting up and using the home screen applications Importing a configuration From the Embedded Web Server, click Settings or Configuration. Click Device Solutions > Solutions (eSF), or click Embedded Solutions. From Installed Solutions, click the name of the application you want to configure. Click Configure >...

  • Page 26: Additional Printer Setup

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

  • Page 27: Using The Security Lock Feature

    The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to...

  • Page 28: Accessing The System Board

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 29 Use the following illustration to locate the appropriate connectors. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Memory card connector Firmware and flash memory card connectors...
  • Page 30 Reattach the system board cover. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Reinstall the hooks on the left side of the metal panel into the slots on the system board cage, and then shift to the right.

  • Page 31: Installing A Memory Card

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 32 Additional printer setup Align the notches on the memory card to the ridges on the connector. Notch Ridge Push the memory card straight into the connector until it clicks into place. Reattach the system board cover.

  • Page 33: Installing A Flash Memory Or Firmware Card

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

  • Page 34: Installing An Internal Solutions Port

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 35 Additional printer setup Remove the metal cover from the ISP opening. Align the posts of the plastic tee to the holes on the system board, and press down until the tee clicks into place. Be sure each post of the tee has latched completely, and the tee is seated firmly on the system board.
  • Page 36 Additional printer setup Install the ISP on the plastic tee. Angle the ISP over the plastic tee, and then slant it toward the plastic tee so that any overhanging connectors will pass through the ISP opening in the system board cage.
  • Page 37 Additional printer setup Insert the long thumbscrew and turn it clockwise, enough to hold the ISP in place, but do not yet tighten the thumbscrew. Attach the two provided screws to secure the ISP mounting bracket to the system board cage.

  • Page 38: Installing A Printer Hard Disk

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 39 Additional printer setup Locate the appropriate connector on the system board. Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP. To install a printer hard disk onto the ISP: Using a flathead screwdriver, loosen the screws.
  • Page 40 Additional printer setup Align the standoffs of the printer hard disk to the holes in the ISP, and then press down on the printer hard disk until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.
  • Page 41 To install a printer hard disk directly on the system board: Align the standoffs of the printer hard disk to the holes in the system board, and then press down on the printer hard disk until the standoffs are in place.
  • Page 42 Additional printer setup Reattach the system board cover.

  • Page 43: Removing A Printer Hard Disk

    For more information, see “Accessing the system board” on page 28. Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out.

  • Page 44: Order Of Installation

    CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture.

  • Page 45: Supported Finishing Features

    Optional 550-sheet trays Turn the printer back on. Set the printer software to recognize the optional input source. For more information, see “Updating available options in the printer driver” on page 50. Supported finishing features The printer supports the following finishing features: •...

  • Page 46: Standard Bin

    Additional printer setup Standard bin Finisher bin Standard bin • The paper capacity is 500 sheets. • Finishing options are not supported in this bin. • Envelopes are routed here. Finisher bin • The paper capacity is 500 sheets. •...

  • Page 47: Attaching Cables

    CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature, or USB cable, during a lightning storm. Connect the printer to the computer using a USB cable or Ethernet cable. Be sure to match the following: •...

  • Page 48: Verifying Printer Setup

    A loss of data or a malfunction can occur. Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: •...

  • Page 49: Printing A Network Setup Page

    Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...

  • Page 50: Updating Available Options In The Printer Driver

    Additional printer setup Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For Windows users...

  • Page 51: Installing The Printer On A Wireless Network (Windows)

    WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network.
  • Page 52 Additional printer setup Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the computer screen.

  • Page 53: Installing The Printer On A Wireless Network (Macintosh)

    Make sure to disconnect the Ethernet cable when installing the printer on a wireless network. Prepare to configure the printer Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Locate the printer MAC address.
  • Page 54 From the Network pop‑up menu, select the name of your wireless network. Configure your computer to use the printer wirelessly To print on a network printer, each Macintosh user must install a custom printer driver file and create a print queue in the Printer Setup Utility or Print Center.

  • Page 55: Installing The Printer On A Wired Network

    System Preferences > Print & Fax Click +, and then click the IP tab. Type the IP address of the printer in the address field, and then click Add. In Mac OS X version 10.4 or earlier From the Finder, navigate to: Applications >...

  • Page 56: For Windows Users

    Press Enter, or click OK. Click Install, and then follow the instructions on the computer screen. Note: To configure the printer using a static IP address, IPv6, or scripts, select Advanced Options > Administrator Tools. Select Ethernet connection, and then click Continue.
  • Page 57 Select the printer from the list, and then click Add. Note: If the printer does not show up in the list, then you may need to add it using the IP address. For more information, contact your system support person.

  • Page 58: Changing Port Settings After Installing A New Network Internal Solutions Port

    Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.

  • Page 59: Setting Up Serial Printing

    In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface...
  • Page 60 After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver. Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer. Open the Device Manager.

  • Page 61: Minimizing Your Printer's Environmental Impact

    Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...

  • Page 62: Saving Energy

    Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 165. Print in black and white To print all text and graphics using only the black print cartridge, set the printer to Black Only. For more information, see “Printing in black and white” on page 83.

  • Page 63: Adjusting Sleep Mode

    Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Settings > General Settings > Timeouts. In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep Mode. Click Submit.

  • Page 64: Adjusting The Brightness Of The Display

    From the home screen, navigate to: > Settings > General Settings Touch the down arrow until Screen Brightness appears, and then select a setting. Touch Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter •...

  • Page 65: Recycling Lexmark Products

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.

  • Page 66: Loading Paper And Specialty Media

    Configuring Universal paper settings The Universal Paper Size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the specified tray to Universal when the size you want is not available from the Paper Size menu.

  • Page 67: Loading The Standard Or Optional 550-Sheet Tray

    Loading paper and specialty media Loading the standard or optional 550‑sheet tray The printer has one standard 550‑sheet tray (Tray 1), and may have one or more optional 550‑sheet trays. All 550‑sheet trays support the same paper sizes and types.
  • Page 68 Loading paper and specialty media Squeeze and then slide the width guide to the correct position for the paper size you are loading. Squeeze and then slide the length guide to the correct position for the paper size you are loading. Note: The length guide has a locking device.
  • Page 69 Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams and possible printer damage. Insert the tray. From the printer control panel, verify the Paper Size and Paper Type for the tray based on the paper you loaded.

  • Page 70: Loading The 2000-Sheet High-Capacity Feeder

    Loading paper and specialty media Loading the 2000‑sheet high‑capacity feeder The high‑capacity feeder can hold up to 2,000 sheets of A4‑, letter‑, or legal‑size paper (80 g/m CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately.
  • Page 71 Loading paper and specialty media Load paper into the tray with the print side faceup. Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams. Notes: •...

  • Page 72: Loading The Multipurpose Feeder

    Note: Maximum width and length can be applied only to short-edge feeding. Note: Do not add or remove paper or specialty media when the printer is printing from the multipurpose feeder or when the printer control panel indicator light is blinking. Doing so may cause a jam.
  • Page 73 • Load paper and transparencies with the recommended print side facedown and the short edge entering the printer first. • For duplex letterhead printing, place the letterhead faceup and the header entering the printer last.

  • Page 74: Linking And Unlinking Trays

    From the printer control panel, set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) based on the paper or specialty media loaded.

  • Page 75: Unlinking Trays

    Creating a custom name for a paper type If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type [x] for each of the custom paper types loaded into the printer.

  • Page 76: Assigning A Custom Paper Type Name

    Touch Configuring a custom name If the printer is on a network, then you can use the Embedded Web Server to define a name other than Custom Type [x] for each of the custom paper types loaded into the printer.

  • Page 77: Paper And Specialty Media Guide

    Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.

  • Page 78: Unacceptable Paper

    Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms.

  • Page 79: Using Recycled Paper And Other Office Papers

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.

  • Page 80: Supported Paper Sizes, Types, And Weights

    The following tables provide information on standard and optional paper input sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. Supported paper sizes Measurements apply to simplex (one‑sided) printing only.

  • Page 81: Supported Paper Types And Weights

    This formats the envelope size setting for 215.9 x 355.6 mm (8.5 x 14 in.) unless the size is specified by the software application. Supported paper types and weights The printer supports 60–176 g/m 64–176 g/m (17–47 lb) paper weights.
  • Page 82 Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.

  • Page 83: Printing

    79. Printing a document Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. Send the print job: For Windows users With a document open, click File > Print.

  • Page 84: Printing From A Flash Drive

    Insert a flash drive into the USB port. Notes: • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.

  • Page 85: Supported Flash Drives And File Types

    Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs.

  • Page 86: Printing Specialty Documents

    • Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.

  • Page 87: Tips On Using Labels

    Note: Labels can be printed at a higher fusing temperature up to 220°C (428°F) if Label Weight is set to Heavy. Select this setting using the Embedded Web Server, or from the printer control panel Paper menu. –...

  • Page 88: Tips On Using Card Stock

    Printing confidential and other held jobs Storing print jobs in the printer You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel. All print jobs that can be initiated by the user at the printer are called held jobs.

  • Page 89: Printing Confidential And Other Held Jobs

    Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users With a document open, click File > Print.

  • Page 90: Printing A Directory List

    Printing Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job There are several methods for canceling a print job. The following sections explain how to cancel a print job from the printer control panel, or from a computer depending on the operating system.
  • Page 91 Printing From the printer window, select the print job you want to cancel. From the icon bar at the top of the window, click the Delete icon.

  • Page 92: Understanding Printer Menus

    Miscellaneous Security Settings Confidential Print Disk Wiping Security Audit Log Set Date and Time Depending on the printer setup, this menu appears as Standard Network, Network [x], or Wireless Network. Reports Menu Settings Page Device Statistics Network Setup Page Network [x] Setup Page...

  • Page 93: Supplies Menu

    Understanding printer menus Supplies menu Menu item Cyan Cartridge Early Warning Invalid Critically Low Missing Defective Unsupported Magenta Cartridge Early Warning Invalid Critically Low Missing Defective Unsupported Yellow Cartridge Early Warning Invalid Critically Low Missing Defective Unsupported Black Cartridge Early Warning...

  • Page 94: Paper Menu

    Understanding printer menus Menu item Fuser Early Warning Replace Missing Transfer module Early Warning Replace Missing Staple Cartridge Early Warning Replace Missing Hole Punch Box Near Full Replace Missing Paper menu Default Source menu Menu item Default Source Tray [x]...

  • Page 95: Paper Size/Type Menu

    Understanding printer menus Paper Size/Type menu Menu item Tray [x] Size Letter Legal Executive Oficio (Mexico) Folio Statement Universal JIS B5 Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper...
  • Page 96 Understanding printer menus Menu item MP Feeder Size Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope JIS B5 MP Feeder Type Custom Type [x] Plain Paper...
  • Page 97 Understanding printer menus Menu item Manual Paper Size Letter Legal Executive Oficio (Mexico) Folio Statement Universal JIS B5 Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper...

  • Page 98: Configure Mp Menu

    Smooth Recycled Texture Normal Rough Smooth Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for manual feed print jobs.
  • Page 99 Understanding printer menus Menu item Glossy Texture Normal Rough Smooth Heavy Glossy Texture Normal Rough Smooth Labels Texture Normal Rough Smooth Vinyl Labels Texture Normal Rough Smooth Bond Texture Rough Smooth Normal Envelope Texture Normal Rough Smooth Rough Envelope Texture...

  • Page 100: Paper Weight Menu

    Understanding printer menus Menu item Heavy Texture Normal Rough Smooth Rough/Cotton Texture Rough Custom [x] Texture Normal Rough Smooth Paper Weight menu Menu item Plain Weight Normal Heavy Light Card Stock Weight Normal Heavy Light Transparency Weight Normal Heavy Light...
  • Page 101 Understanding printer menus Menu item Vinyl Labels Weight Normal Heavy Light Bond Weight Normal Heavy Light Envelope Weight Normal Heavy Light Rough Envelope Weight Heavy Light Normal Letterhead Weight Normal Heavy Light Preprinted Weight Normal Heavy Light Colored Weight Normal...

  • Page 102: Paper Loading Menu

    Duplex Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties. • If Duplex is selected, then all print jobs are sent through the duplex unit, including 1‑sided print jobs.

  • Page 103: Custom Types Menu

    Duplex Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties. • If Duplex is selected, then all print jobs are sent through the duplex unit, including 1‑sided print jobs.

  • Page 104: Custom Names Menu

    Sets the portrait width Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. 216 mm is the international factory default setting.

  • Page 105: Bin Setup Menu

    Understanding printer menus Bin Setup menu Menu item Output Bin Standard Bin Bin [x] Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Overflow Bin Standard Bin Bin [x] Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin...

  • Page 106: Reports Menu

    Prints a report of all the fonts available for the printer language currently set in the printer Note: A separate list is available for PCL and PostScript emulations. Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: •...

  • Page 107: Network/Ports Menu

    When Off is used, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off.
  • Page 108 • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.

  • Page 109: Network Reports Menu

    Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > Network Card...

  • Page 110: Ipv6 Menu

    Note: On is the factory default setting. Specifies the Zero Configuration Networking setting Note: Yes is the factory default setting. Enables the built-in FTP server, which allows you to send files to the printer using File Transfer Protocol. Note: Yes is the factory default setting.

  • Page 111: Wireless Menu

    (wireless router) within a given period of time Lets you connect the printer to a wireless network by using a PIN on the printer and entering it into the wireless settings of the access point Automatically detects the connection method that an access point with WPS uses—...

  • Page 112: Appletalk Menu

    Note: The address can be changed only from the Embedded Web Server. Provides a list of AppleTalk zones available on the network Note: When “default” is selected, the printer uses the AppleTalk zone that the router identifies as the default zone for the network. If no default zone exists,...

  • Page 113: Standard Usb Menu

    When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off.

  • Page 114: Parallel [X] Menu

    Off filters print jobs using the standard protocol. Sets the network address information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port. Sets the netmask information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port.
  • Page 115 • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.

  • Page 116: Serial [X] Menu

    On processes raw binary PostScript print jobs. Sets the network address information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port. Sets the netmask information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port.
  • Page 117 Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then processes it appropriately. • When set to On, the printer performs NPA processing. If the data is not in NPA format, it is rejected as bad data. •...
  • Page 118 • XON/XOFF is a software handshaking setting. • XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and software handshaking settings. Determines whether the printer communicates availability to the computer Notes: • Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to XON/XOFF.

  • Page 119: Smtp Setup Menu

    Note: 30 seconds is the factory default setting. Specifies a reply address of up to 128 characters in the e-mail sent by the printer Sets the printer to use SSL for increased security when connecting to the SMTP server Notes: •...

  • Page 120: Security Menu

    Once the limit is reached, the print job for that user name and that PIN are deleted. Confidential Job Expiration Limits the amount of time a confidential print job stays in the printer before it is deleted Notes: 1 hour •...

  • Page 121: Disk Wiping Menu

    Disk Wiping menu Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system. All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs.

  • Page 122: Security Audit Log Menu

    Enables an authorized user to export the audit log Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • From the Embedded Web Server, the audit log can be downloaded to a computer.

  • Page 123: Set Date And Time Menu

    With the security audit log activated, the severity value of each event is recorded. 4 is the factory default setting. Description Shows the current date and time settings for the printer Notes: • Date and Time is set in YYYY-MM-DD HH:MM format.

  • Page 124: Settings Menu

    Note: Some languages may not be available for all printers. Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • Energy minimizes the power used by the printer.
  • Page 125 • Off is the factory default setting. This setting supports the performance specifications of your printer. • On configures the printer to produce as little noise as possible. • For optimal printing of color‑rich documents, set Quiet Mode to Off.
  • Page 126 Understanding printer menus Menu item Paper Sizes Metric Displayed Information Left side Right side Custom Text [x] [x] Toner Fuser Transfer Module Description Specifies the default paper measurement Notes: • The initial setting is determined by your country or region selection in the initial setup wizard.
  • Page 127 Do Not Display Specifies the format for the printer date Specifies the format for the printer time Note: 12 hour is the factory default setting. Specifies the brightness of the printer control panel screen Note: 100 is the factory default setting.
  • Page 128 Eco‑Mode is set to Energy or Energy/Paper. • Dim is the factory default setting for Sleep Mode if Eco‑Mode is set to Off or Paper. Determines if indicator lights will blink when the printer encounters errors. Note: On is the factory default setting. Notes: •...
  • Page 129 Select the lowest setting if the printer shares an electrical circuit with room lighting. • Select a high setting if the printer is in constant use. Under most circumstances, this keeps the printer ready to print with minimum warm‑up time.
  • Page 130 PostScript emulation. This setting has no effect on PCL emulation print jobs. Sets the amount of time (in seconds) the printer waits for user intervention before it holds jobs that require unavailable resources and continues to process other jobs in the print queue Notes: •...

  • Page 131: Flash Drive Menu

    Restore Now Flash Drive menu Menu item Copies 1–999 Description Determines how the printer, while in Idle state, reacts to a short press of the Sleep button Notes: • Sleep is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration.
  • Page 132 Short edge assumes binding along the short edge of the page (top edge for portrait and left edge for landscape). Specifies the orientation of a multiple‑page document Note: Auto is the factory default setting. The printer chooses between portrait and landscape.
  • Page 133 Understanding printer menus Menu item Paper Saver 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Paper Saver Border None Solid Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Separator Sheets Between Copies Between Jobs Between Pages Separator Sheet Source Tray [x]...

  • Page 134: Setup Menu

    PCL 5e interpreter and has no effect on pages printed using the PCL XL or PostScript interpreter. Sets the printer to print text and graphics using only the black print cartridge Note: Off is the factory default setting.

  • Page 135: Job Accounting Menu

    Alphabetical Oldest First Newest First Job Accounting menu Note: This menu item appears only if a formatted, non-defective printer hard disk is installed. The printer hard disk cannot be read/write‑ or write‑protected. Menu item Job Accounting Log Job Accounting Utilities...
  • Page 136 Determines how the printer responds when the frequency threshold expires Note: None is the factory default setting. Specifies the maximum size of the log file before the printer executes the Disk Near Full Action Note: 5MB is the factory default setting.

  • Page 137: Finishing Menu

    Understanding printer menus Finishing menu Menu item Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge Copies 1–999 Blank Pages Do Not Print Print Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Separator Sheets Between Copies Between Jobs Between Pages...
  • Page 138 Positioning depends on the number of page images and whether they are in portrait or landscape orientation. Specifies the orientation of a multiple‑page document Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Prints a border on each page image Note: None is the factory default setting.

  • Page 139: Quality Menu

    Macintosh users, choose File > Print, and then adjust the settings from the print dialog and pop‑up menus. • To set this option using the Embedded Web Server, type the network printer IP address in a browser window. Reduces the amount of toner used for graphics and images. The amount of toner used for text is not reduced.
  • Page 140 These pages can be used to help decide which combinations to use to get the desired printed output. • From a browser window, type the IP address of the printer to access a complete list of color sample pages from the Embedded Web Server.
  • Page 141 Vivid CMYK increases color saturation for the US CMYK color conversion table. Provides the capability to assign specific CMYK values to named spot colors Initiates a recalibration of color conversion tables and allows the printer to make adjustments for color variations in output Notes: •...

  • Page 142: Utilities Menu

    Delete Now configures the printer control panel to return to the originating screen after the deletion process is completed. • Do Not Delete sets the printer control panel to return to the main Utilities menu. Assists in isolating the source of a print job problem Notes: •...

  • Page 143: Xps Menu

    This menu item is available only if a formatted flash memory option card or printer hard disk is installed and operating properly. • Make sure the flash memory option or printer hard disk is not read/write‑, write‑, or password‑protected. •...

  • Page 144: Pcl Emul Menu

    Note: RO Courier is the factory default setting. The RO Courier format shows the font name, font ID, and storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download.
  • Page 145 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page.

  • Page 146: Html Menu

    Understanding printer menus Menu item Tray Renumber View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...

  • Page 147: Image Menu

    Understanding printer menus Menu item Font Size 1–255 pt Scale 1–400% Orientation Portrait Landscape Margin Size 8–255 mm Backgrounds Print Do Not Print Image menu Menu item Auto Fit Invert Scaling Best Fit Anchor Center Fit Height/Width Fit Height Fit Width...

  • Page 148: Help Menu

    Rev Landscape Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDF files. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com.

  • Page 149: Securing The Memory Before Moving The Printer

    In high‑security environments, it may be necessary to take additional steps to ensure that confidential data stored on the printer hard disk cannot be accessed once the printer—or its hard disk—is removed from your premises. While most data can be erased electronically, you may want to consider one or more of the following actions before disposing of a printer or hard disk: •...

  • Page 150: Erasing Non-Volatile Memory

    Touch Yes to proceed with disk wiping. A status bar will indicate the progress of the disk wiping task. Note: Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks.

  • Page 151: Configuring Printer Hard Disk Encryption

    Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server From the Embedded Web Server, click Settings >...

  • Page 152: Maintaining The Printer

    CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. Remove paper from the standard exit bin.

  • Page 153: Storing Supplies

    Reinstall the print cartridges. Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...

  • Page 154: Checking The Status Of Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.

  • Page 155: Ordering A Fuser Or A Transfer Module

    When Staples Low or Staples Empty appears, order the specified staple cartridge. For more information, see the illustrations inside the stapler door. Part name Staple Cartridges–3 pack (Since a pack contains 5,000 staples, a 3‑pack contains 15,000 staples.) Lexmark Return Program Cartridge C792A1CG C792X1CG C792A1MG C792X1MG...

  • Page 156: Ordering A Cleaning Kit

    Maintaining the printer Ordering a cleaning kit Use the wet and dry wipes from the cleaning kit to clean the touch screen. Part name Cleaning kit (wet and dry wipes) Replacing supplies Replacing a print cartridge Open the front door.
  • Page 157 Maintaining the printer Place the old cartridge in the replacement cartridge shipping box, and then attach the return label to the box for shipping. Unpack a new print cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print...
  • Page 158 Shake the new cartridge front‑to‑back and side‑to‑side to evenly distribute the toner. Remove the red packing strip from the new cartridge. Insert the new cartridge into the printer, and then push the green handle back in place. Note: Make sure the cartridge is fully pushed in.

  • Page 159: Replacing The Waste Toner Bottle

    Close the front door. Replacing the waste toner bottle Replace the waste toner bottle when 82.xx Replace waste toner bottle appears. The printer will not continue printing until the waste toner bottle is replaced. Remove the replacement waste toner bottle from its shipping box, and then unpack it.

  • Page 160: Moving The Printer

    Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or...

  • Page 161: Moving The Printer To Another Location

    Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

  • Page 162: Administrative Support

    Type the printer IP address into the address field of your Web browser. Notes: • If you do not know the IP address of the printer, then print a network setup page, and then locate the IP address in the TCP/IP section. •...

  • Page 163: Setting Up E-Mail Alerts

    Capacity measurements of certain printer parts Setting up e‑mail alerts Configure the printer to send you e‑mail alerts when the supplies are getting low or when the paper needs to be changed or added, or when there is a paper jam.

  • Page 164: Restoring Factory Default Settings

    Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. From the home screen, navigate to:...

  • Page 165: Clearing Jams

    To resolve the jam messages, you must clear the entire paper path, and touch Continue to clear the message and resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.
  • Page 166 Clearing jams Area Jam numbers What to do 200‑239 Open side door, and then remove the jammed paper. Open side door of the specified tray, and then remove the jammed paper. Remove all paper from the multipurpose feeder, and then remove the jammed paper. 400‑403, Open the Horizontal Transport Unit (HTU) door, and then remove the jammed paper.

  • Page 167: Paper Jam

    200 paper jam Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Firmly grasp the jammed paper, and then gently pull it out.

  • Page 168: Paper Jams

    Paper jam in the fuser Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. If paper is visible inside the fuser unit, then open the fuser access door.

  • Page 169: Paper Jam

    230 paper jam Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Slide the latch to open the duplex cover.

  • Page 170: Paper Jams

    231–239 paper jams Open the side door of the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Slide the latch to open the duplex cover.

  • Page 171: Paper Jam

    Grasp the jammed paper on each side, and then gently pull it out. Close the side door. From the printer control panel, touch Continue, jam cleared. 250 paper jam Push the paper pick tab, and then remove all paper from the multipurpose feeder.

  • Page 172: And 460-461 Paper Jams

    Note: Make sure all paper fragments are removed. Reload paper into the multipurpose feeder, and then adjust the paper guides. From the printer control panel, touch Continue, jam cleared. 400–403 and 460–461 paper jams Open the paper transport unit door.

  • Page 173: And 456-458 Paper Jams

    Close the finisher or mailbox access door. Slide the finisher or mailbox to the left until it clicks in place. From the printer control panel, touch Continue, jam cleared. 455 staple jam Press the latch to open the stapler door.
  • Page 174 Clearing jams Lower the latch of the staple cartridge holder, and then pull the staple cartridge holder out of the printer. Use the metal tab to lift the staple guard, and then remove any jammed or loose staples.
  • Page 175 Press down on the staple guard until it clicks into place. Push the staple cartridge holder firmly back into the stapler unit until the staple cartridge holder clicks into place. Close the stapler door. From the printer control panel, touch Continue, jam cleared.

  • Page 176: Troubleshooting

    Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

  • Page 177: Change [Paper Source] To [Custom String]

    Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.

  • Page 178: Close [Tray] Door

    Close the front door of the printer. Disk corrupted The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted. Touch Format disk to reformat the printer hard disk and clear the message.

  • Page 179: Error Reading Usb Drive. Remove Usb

    Touch Continue to clear the message and print without using the staple finisher. Insert Tray [x] Insert the specified tray into the printer. Insert the hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message.

  • Page 180: Install Tray [X]

    Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.

  • Page 181: Load [Src] With [Type] [Size]

    Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it feeds from the default paper source.

  • Page 182: Paper Changes Needed

    Cancel the current print job. Reattach bin [x] Try one or more of the following: • Turn the printer off and then back on. • Reattach the specified bin: Turn the printer off. Unplug the power cord from the wall outlet.

  • Page 183: Remove Paper From Standard Output Bin

    Remove the stack of paper from the standard exit bin. Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.

  • Page 184: Missing Or Defective [Color] Cartridge

    To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the link buffer changes. When Ready appears, enable Resource Save. • Install additional memory. 36 Printer service required Touch Continue to clear the message or contact customer support.

  • Page 185: Insufficient Memory To Collate Job

    Touch Continue to clear the message. 37 Insufficient memory, some held jobs will not be restored The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk. Touch Continue to clear the message.

  • Page 186: Defective Flash Detected

    Check that the serial cable is connected properly and is the correct one for the serial port. • Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and on the host computer.

  • Page 187: Unsupported Option In Slot [X]

    Turn the printer off. Unplug the power cord from the wall outlet. Remove the unsupported option card from the printer system board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet.

  • Page 188: Configuration Change, Some Held Jobs Were Not Restored

    The print job was created using data from a device in the USB port and the device is no longer in the USB port. • The printer hard disk contains print jobs that were stored while installed in a different printer model. Touch Continue to clear the message.

  • Page 189: Too Many Trays Attached

    Try one or more of the following: • Remove the defective printer hard disk. • Install a different printer hard disk before performing any operations that require a printer hard disk. 62 Disk full Try one or more of the following: •...

  • Page 190: Replace Fuser

    Order a replacement waste toner bottle immediately. Replace the waste toner bottle. For instructions on installing the waste toner bottle, from the printer control panel touch More Information. Touch Continue to clear the message and continue printing. 82.xx Replace waste toner bottle Replace the waste toner bottle.

  • Page 191: Color] Cartridge Low

    The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts.

  • Page 192: Printer Control Panel Display Is Blank Or Displays Only Diamonds

    Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

  • Page 193: Confidential And Other Held Jobs Do Not Print

    Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one. •...

  • Page 194: Job Prints From The Wrong Tray Or On The Wrong Paper

    • Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

  • Page 195: Unexpected Page Breaks

    HECK THE SYSTEM LOG FOR RELEVANT DETAILS Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can: •...

  • Page 196: Paper Tray Problems

    “Updating available options in the printer driver” on page 50. AKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.

  • Page 197: Cannot Detect Flash Memory Card

    Make sure the guides are positioned correctly for the paper size loaded. Cannot detect flash memory card Make sure the flash memory card is securely connected to the printer system board. Cannot detect printer hard disk Make sure the printer hard disk is securely connected to the printer system board.

  • Page 198: Internal Print Server Does Not Operate Correctly

    Try one or more of the following: HECK THE PRINT SERVER CONNECTIONS • Make sure the internal print server is attached securely to the printer system board. • Make sure you are using the correct cable and that it is securely connected.

  • Page 199: Paper Jam Message Remains After Jam Is Cleared

    Touch the arrows next to Jam Recovery until On or Auto appears. Touch Solving print quality problems If the solutions here do not correct the problem, contact customer support. You may have a printer part that requires adjustment or replacement. Printer is printing blank pages...

  • Page 200: Characters Have Jagged Or Uneven Edges

    If the problem continues, then the printer may need to be serviced. For more information, contact customer support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.

  • Page 201: Fine Horizontal Lines Appear On Color Pages

    Reinsert the print cartridge. Note: If print quality does not improve, replace the print cartridge of the color that is giving a shadow. If the problem continues, the printer may need to be serviced. For more information, contact customer support.

  • Page 202: Gray Background On Prints

    HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...

  • Page 203: Light Colored Line, White Line, Or Incorrectly Colored Line Appears On Prints

    Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...

  • Page 204: Print Is Too Dark

    Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...

  • Page 205: Print Is Too Light

    YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties.

  • Page 206: Repeating Defects Appear On Prints

    Reinsert the print cartridge. Note: If print quality does not improve, then replace the print cartridge. If the problem continues, then the printer may need to be serviced. For more information, contact customer support. AKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE Replace the defective print cartridge.

  • Page 207: Solid Color Or Black Pages Appear On Prints

    Note: If the quality does not improve, replace the print cartridges. • If the problem continues, the printer may need to be serviced. For more information, contact customer support. Black or white streaks appear on transparencies or paper Try one or more of the following: NSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program.

  • Page 208: Streaked Horizontal Lines Appear On Prints

    Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner. Reinsert the print cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Streaked horizontal lines appear on prints...

  • Page 209: Toner Rubs Off

    For Macintosh users, specify the paper type from the Print dialog. HECK THE PAPER TEXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray or feeder. If necessary, change the Paper Texture setting from Normal to Rough.

  • Page 210: Transparency Print Quality Is Poor

    Use only transparencies that meet the printer specifications. HECK THE PAPER TYPE SETTING Make sure the paper type setting is set to Transparency: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
  • Page 211 How does the printer know what color to print? When a user prints a document, information describing the type and color of each object is sent to the printer. The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan, magenta, yellow, and black toner needed to produce the desired color.
  • Page 212 How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates a multiple‑page printout consisting of hundreds of colored boxes.

  • Page 213: Embedded Web Server Does Not Open

    What are detailed Color Samples and how do I access them? Detailed Color Samples sets are available only through the Embedded Web Server of a network printer. A detailed Color Samples set contains a range of shades (displayed as colored boxes) that are similar to a user‑defined RGB or CMYK value.
  • Page 214 You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.

  • Page 215: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 216: United States Government Rights

    Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack, PrintCryption, and StapleSmart are trademarks of Lexmark International, Inc.

  • Page 217: Modular Component Notice

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 218: Noise Emission Levels

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice File FW_License.pdf...

  • Page 219: Energy Star

    ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.

  • Page 220: Power Consumption

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.

  • Page 221: Regulatory Notices For Wireless Products

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 222: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 223 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 224: Statement Of Limited Warranty

    —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 225 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

  • Page 226: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
  • Page 227 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 228 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
  • Page 229 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.

  • Page 230: Index

    USB 47 calling customer support 213 canceling print job, from computer 90 canceling a print job from a computer 90 from the printer control panel 90 cannot open Embedded Web Server 213 card stock loading in multipurpose feeder 72 tips 88...
  • Page 231 [orientation] 177 checking an unresponsive printer 176 checking printer status on Embedded Web Server 162 checking printer status using the Embedded Web Server 162 checking status of supplies 154 checking the status of supplies 154 checking the virtual display using the Embedded Web...
  • Page 232 Windows 51 installing options order of installation 44 installing printer on wireless network 51 installing printer hard disk 38 installing printer on a network wired networking 55 installing printer on a wireless network using Macintosh 53...
  • Page 233 TCP/IP 109 Utilities 142 Wireless 111 XPS 143 menus diagram 92 Miscellaneous Security Settings menu 120 moving the printer 160, 161 moving your printer 14 multipurpose feeder loading 72 Network [x] menu 107 Network Card menu 109 network options 26...
  • Page 234 164 understanding 16 printer hard disk encrypting 151 installing 38 removing 43 troubleshooting 197 printer hard disk encryption 151 printer information where to find 13 printer messages 1565 Emulation error, load emulation option 191 31.xx Missing or Defective [color] cartridge 184 32.xx [color] cartridge part...
  • Page 235 Reattach bin [x] – [y] 182 reattaching the system board cover 28 recycled paper using 61, 79 recycling Lexmark packaging 65 Lexmark products 65 toner cartridges 65 WEEE statement 218 reducing printer noise 62 Remote Operator Panel 24 Remove packaging material, [area...
  • Page 236 Index Setup menu 134 shadow images appear on prints 201 shipping the printer 161 showing icons on the home screen 22 Showroom 24 Sleep Mode adjusting 63 Slide finisher to the left 183 SMTP Setup menu 119 solid color or black pages appear on...
  • Page 237 Index paper tray problems 196 USB/parallel interface card 198 understanding the home screen 18 understanding the printer control panel 16 uneven print density 210 unexpected page breaks 195 Universal Paper Size 104 setting 66 Universal Setup menu 104 unlinking trays 75...

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