Viewing Call Statistics Using The Polycom Touch Control - Polycom RealPresence Group 550 Administrator's Manual

Administrator's Guide for the Polycom RealPresence Group Series
Call Statistics "More Info"
Participant information
• System name
• System number
• System information
• Call speed (send and receive)
• Call type
• Encryption
Participant streams
• Stream ID; possible stream IDs include Audio TX, Audio RX, Video TX, Video RX, Content TX, and Content RX
• Stream quality indicator; possible colors are green, yellow, and red.
• Protocol in use
• Format in use
• Data rate in use
• Frame rate in use
• Number of packets lost and percentage packet loss in IP calls
• Jitter in IP calls
• Encryption type, key exchange algorithm type, and key exchange check code (if the encryption option is enabled
and the call is encrypted)
• Error concealment type, such as lost packet recovery (LPR), retransmission, or dynamic bandwidth allocation
(DBA)

Viewing Call Statistics Using the Polycom Touch Control

Call statistics are also available during a call when your system is paired with the Touch Control.
To view information about a point-to-point call in progress:
1 Touch Participants.
Participant information is displayed.
2 Touch View Call Statistics.
Streams associated with the participant are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and touch
individual stream view you can touch Next Stream to view the next stream in the list.
To view information about a multipoint call in progress:
1 Touch Participants.
A list of participants in the call is displayed.
2 Touch View Call Statistics and do one of the following:
 To view a participant's details, navigate to the desired participant, and touch
 The participants' active streams are displayed beneath the participant information. To view more
information about a specific stream, navigate to the desired stream and touch
individual stream view you can select Next Stream to view the next stream in the stream list.
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