Support Documents; Placing Calls In Kiosk Mode - Polycom RealPresence Group 550 Administrator's Manual

Administrator's Guide for the Polycom RealPresence Group Series
Setting
Call Detail Report
Enable Recent Calls
Maximum Number to
Display
3 To start a new list of recent calls, click Clear Recent Calls.
4 Click Save.
If you need more details about calls, you can view or download the Call Detail Report (CDR) from the
Polycom RealPresence Group system web interface. For more information about the CDR, refer to
Detail Report (CDR) on page

Support Documents

You can easily access support documents from the web interface.
To open a support document:
1 On the web interface's Place a Call page, go to the Support Documents pane on the lower-right of
the web page.
2 Click View All on the Support Documents pane.
3 Select the appropriate product.
4 Find and select the desired document.

Placing Calls in Kiosk Mode

In the local interface, Kiosk Mode simplifies the Home screen by displaying only speed dial entries and
calendar meetings (if enabled). In Kiosk Mode, therefore, you can call speed dial numbers, join calendar
meetings, and answer calls.
You must create your speed dial numbers before you use Kiosk Mode.
Points to Note about Kiosk Mode:
Kiosk Mode is disabled by default. If Kiosk Mode is enabled:
• The Home screen menu, Out of Call menu, and other icons are disabled.
• Alerts bring the local interface out of Kiosk Mode until you clear the alerts.
• You can still use the remote to adjust the volume, control the camera, and mute/unmute the
microphone when in calls.
• You can bring up the In a Call menu by pressing Menu on the remote during the call.
Polycom, Inc.
Description
Specifies whether to collect call data for the Call Detail Report. When selected,
information about calls can be viewed through the Polycom RealPresence Group
system web interface and downloaded as a .csv file. When this setting is not
selected, the system stops writing calls to the report.
Specifies whether to show Recent Calls on the local and web interfaces.
Specifies the maximum number of calls to display in the Recent Calls list.
161.
Placing and Answering Calls
Call
100