Global Directory Entries; Managing Favorites - Polycom RealPresence Group 550 Administrator's Manual

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Administrator's Guide for the Polycom RealPresence Group Series
Professional Services for Microsoft Integration is mandatory for Microsoft Lync Server 2010
or 2013 integrations. For additional information and details please refer to
http://www.polycom.com/services/professional_services/index.html
Polycom representative.

Global Directory Entries

Global directory entries are assigned to a global group with the name that you specify in the Directory Server
configuration. Up to 200 search results can be displayed at a time from an LDAP or Microsoft global
directory. Users cannot edit or delete global directory entries or global directory groups.

Managing Favorites

Local interface users can select Contacts from the menu to view favorites and the directory.
Web interface users can add favorites from the directory, create new favorite contacts, and create favorite
groups.
You perform the following tasks on the Place a Call > Manage Favorites screen.
To create a new Favorites contact:
1 To create a favorite contact not in the directory list, click Create New Favorite.
2 Enter the contact call information and click Save.
To create a Favorites group:
1 Click Create New Group.
2 Enter a Display Name for the group and click Save.
A success message is displayed.
3 To add contacts to the group, click Add Contacts on the success message.
4 Enter a contact name in the search box and click Search.
5 In the entry you want to add to the group, click Add.
6 Repeat the above steps to add more contacts to the group.
7 Click Done.
To edit a Favorites group:
1 Find the group name in the list of contacts.
2 Next to the group contact name, click Edit Group.
Do one of the following:
 To add contacts to the group, click Add From Directory, enter a contact name, click Search, and
then Add to add a contact.
 To remove contacts from the group, select a contact name and click Remove.
3 Repeat the above steps to continue adding or removing contacts.
4 Click Done.
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Placing and Answering Calls
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