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Polycom RealPresence Group 300 User Manual

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USER GUIDE
5.0.0 | September 2015 | 3725-61069-001A
Polycom RealPresence Group
Series with RealPresence Touch

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Summary of Contents for Polycom RealPresence Group 300

  • Page 1 USER GUIDE 5.0.0 | September 2015 | 3725-61069-001A Polycom RealPresence Group Series with RealPresence Touch...
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    Polycom Partner and Solution Resources ........
  • Page 4 Join a Scheduled Meeting from the Calendar ........20 Calling with a Polycom SoundStation® IP 7000 Conference Phone ....20 Answer a Call with a Connected SoundStation IP .
  • Page 5 Recording Calls ........... . .29 Record and Stream with Polycom® RealPresence® Media Suite .....29 RealPresence Media Suite Connection Methods .
  • Page 6 Regulatory Notices ............45 Getting Started with Polycom RealPresence Touch ..... . .46 Power On the RealPresence Touch .
  • Page 7 Move a Camera to a Preset Position .........63 Polycom, Inc.
  • Page 8 View Call Statistics ............64 Polycom, Inc.

  • Page 9: Before You Begin

    RealPresence Group Series systems Polycom recommends that you record the serial number and option key of your Polycom RealPresence Group Series system here for future reference. The serial number for the system is printed on the unit.

  • Page 10: Polycom Partner And Solution Resources

    Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 11: Getting Started With Polycom Realpresence Group Series

    Note: Options are enabled by your administrator RealPresence Group systems and Polycom touch devices can be configured to show only those options used in your organization. Therefore, this guide might cover options that you cannot access on your system.

  • Page 12: Power On The Realpresence Group System

    After charging your remote control or attaching accessories, you need to power on the RealPresence Group Series system. To power on the RealPresence Group system: » On RealPresence Group 300, 310, 500, and 700 systems, touch and hold the power sensor on the front of the system.

  • Page 13: Realpresence Group Series Icons And Menus

    The infrared remote control allows you to operate a RealPresence Group Series system. This includes placing calls, adjusting the volume, zooming the camera, navigating screens, and more. RealPresence Group Series systems and EagleEye cameras have infrared receivers. You can control your Polycom, Inc.
  • Page 14 Note: Remote control is disabled when the system is paired When the RealPresence Group Series system is paired with an optional Polycom touch device, the infrared remote control is disabled. This insures that only one device is controlling the system.

  • Page 15: Remote Control Buttons And Descriptions

    Generates an asterisk if the cursor is in a text field. • Generates a period if the cursor is in a numeric field. Generates dual-tone multi-frequency (DTMF) tones. Press #, followed by DTMF keys to send. Mute or unmute a microphone. Polycom, Inc.

  • Page 16: Recharge The Remote Control Battery

    Home screen. Use a USB 2.0 port to charge the remote battery. The RealPresence Group 300, 310, and 500 systems have two USB 2.0 ports on the back of each system, while the 700 system has one USB 2.0 port on the front of the system and two USB 3.0 ports on the back of the system.

  • Page 17: Accessing Contacts

    Users at other sites cannot access the contacts on your system. Polycom RealPresence Group systems support up to 2,000 contacts, or an unlimited number of contacts when the RealPresence Group system is registered with Microsoft Lync Server 2013 or Skype for Business Server 2015.

  • Page 18: Browse The Global Directory

    2 To enter a name in the search field, do one of the following:  Enter the name using the onscreen keyboard.  Use the text-entry method commonly used with cell phones to select letters directly on your remote control. 3 Select Search to search for an entry in the directory. Polycom, Inc.

  • Page 19: Managing Calls

    ● 10.11.12.13 (IPv4 address—include the dots) ● 2555 (E.164 extension for H.323 or SIP) ● stereo.polycom.com (host name) ● (SIP) To place a call by entering a name or number: 1 Press on the remote control.

  • Page 20: Call From The Contacts Screen

    1 Press and on the local interface, select 2 Highlight the entry you want to call. 3 Press Select and Call, or to use your remote control, select You can filter the list by touching All, Placed, or Received. Polycom, Inc.

  • Page 21: Call A Speed Dial Entry

    It either answers the call automatically, rejects the call automatically, or prompts you to answer the call manually. If the Polycom RealPresence Group system is not configured to answer incoming calls automatically, you are prompted to answer manually. To answer a call manually: »...

  • Page 22: Hold A Call And Answer A Call

    When Auto Answer Point-to-Point Video is set to No, you can add an incoming call to the conference. To hang up all point-to-point active and held calls: » Select Hang Up + Answer to hang up all active and held calls and establish a point-to-point call with the incoming call. Polycom, Inc.

  • Page 23: End A Call

    To start video in or out of a call: 1 Using the local interface, go to > My Video. 2 To start video, select Camera On. When you start the video, the video pause icon disappears from the display. Polycom, Inc.

  • Page 24: Multipoint Video Calls

    Collaboration Server 800s. Note: Multipoint limitation You cannot host multipoint video calls on RealPresence Group 300 and 310 systems. How you place a multipoint call depends on whether you're using a RealPresence Group system or bridge with multipoint capabilities. The number of sites allowed in the call is determined by the capabilities of the system or bridge hosting the call.

  • Page 25: Place A Multipoint Call From Recent Calls

    When you have a call on hold, you can switch between the held and active calls. To switch between calls: » Use your remote control to select Manage. This allows you to determine which call to make active. Polycom, Inc.

  • Page 26: Resume A Held Call In A Multipoint Call

    Keep the following points in mind regarding meeting passwords: ● Do not set a meeting password if multipoint calls include audio-only endpoints. Audio-only endpoints are unable to participate in password-protected calls. ● Microsoft Office Communicator clients are unable to join password-protected multipoint calls. Polycom, Inc.

  • Page 27: Enter A Meeting Password

    If your RealPresence Group system is configured to connect to the Microsoft Exchange Server, you can view scheduled meetings on the Home screen. To view more information about a meeting on the calendar, select the meeting. Depending on the your system is configured, private meeting details might not be visible. Polycom, Inc.

  • Page 28: Join A Scheduled Meeting From The Home Screen

    Group system, the conference phone becomes another interface to dial audio or video calls. The conference phone operates as a microphone and as a speaker in audio-only calls. For more information, refer to the SoundStation IP 7000 documentation available on the Polycom web site. Answer a Call with a Connected SoundStation IP Use a connected SoundStation IP 7000 conference phone to answer incoming calls.

  • Page 29: Place A Call With A Connected Soundstation Ip

    To control volume in a call using a connected SoundStation IP 7000 conference phone: » Press on the conference phone to adjust the volume of audio from the far end. You can also adjust the volume using the volume buttons on the RealPresence Group system remote control. Polycom, Inc.

  • Page 30: Mute Audio With A Connected Soundstation Ip

     RealPresence Group 700 system: You can connect a camera to video input 3. Contact your system administrator for more information. Note: Content and RealPresence Group 300 systems You can only show content with a RealPresence Group 300 system by using the People+Content IP application. Polycom, Inc.

  • Page 31: Sharing And Managing Content

    ● Any information stored on a computer connected directly to a RealPresence Group system or a Polycom touch device ● A DVD or DVR player connected directly to a Polycom RealPresence Group system ● Content from the Polycom People+Content™ IP application (installed on a computer and connected to the Polycom RealPresence Group system) ●...

  • Page 32: Install People+Content Ip

    Note: Showing content recommendations For a computer connected directly to the RealPresence Group system, Polycom recommends using the Send Computer button or Content button instead of People+Content IP. Install People+Content IP You must install the People+Content IP application on a computer before you can use it to show content.

  • Page 33: Content Connections Of Realpresence Group Systems

    RealPresence Group system. 3.5 mm audio input is heard by both the near-end and far-end conference site participants during active calls. For more information about 3.5mm audio input, contact your administrator. Figure 1: Connections for RealPresence Group 310 and 500 systems Polycom, Inc.

  • Page 34: Show Content From A Computer Connected To Realpresence Group System

    56, 60, 72, 75, 85 1024 x 768 60, 70, 75, 85 1280 x 720 50, 60 1280 x 768 1280 x 1024 60, 75 1600 x 1200 1680 x 1050 1920 x 1080 1920 x 1200 Note: Resolution and refresh rates Polycom, Inc.

  • Page 35: Microsoft Content Management

    USB mouse and keyboard. Note: Normal Microsoft feature restrictions apply Any normal Microsoft feature restrictions apply. For more information, refer to the Microsoft documentation. Password enabled applications, programs, or files remain password enabled when using this feature. Polycom, Inc.

  • Page 36: Return Control Of Microsoft Content

    1 Connect a mouse to the RealPresence Group system. 2 On the local interface, clear the Control Remote checkbox. The Microsoft client now controls the shared content. The RealPresence Group Series can still scroll and zoom to see all the shared content. Polycom, Inc.

  • Page 37: Recording Calls

    Depending on how your system is configured, you can record calls in one or more ways. RealPresence Group 700 systems allow you to record calls using monitor 3. If you have a different RealPresence Group system, you can record calls using Polycom RealPresence Media Suite.

  • Page 38: Realpresence Media Suite Connection Methods

    You can use the RealPresence Group system local interface to start, pause, resume, stop, and playback a RealPresence Media Suite recording. Note: Recommended recording procedure Polycom recommends that you record using the RealPresence Media Suite User Portal for ease of use. Polycom, Inc.

  • Page 39: Use The Remote Control To Record On The Realpresence Media Suite

    1 Point the remote control toward the RealPresence Group system. 2 Using the remote control, press the appropriate selection button (Left, Up, or Right) that corresponds to the far end control shown on the TVUI (Record Start/Stop, Confirm/Pause, or Play) that you want to activate. Polycom, Inc.

  • Page 40: Record Calls On A Dvd Or Dvr

    3 Power on your RealPresence Group system. 4 On the laptop or tablet, use a recording application to record the call. The layout option for the recorded video is the layout that your administrator configured for Monitor 3. Polycom, Inc.

  • Page 41: Adjusting Audio, Video, And Call Settings

    RealPresence Group system. Use backlight compensation in situations where the subject appears darker than the background. Enabling this setting helps to darken a bright background, which can impact the tracking performance of the Polycom EagleEye Director.

  • Page 42: Configure Automatic Self View Control With The Remote Control

    To allow the display of video on the web: 1 Navigate to > User Settings > Meetings. 2 Select Allow Video Display on Web. Video and User Interface Adjustments Besides managing audio and call settings, you can also manage the video and certain user interface settings. Polycom, Inc.

  • Page 43: Switch Between Full-Screen Video And The Home Screen

    Adjust Cameras with the Remote Control After you select a camera, you can make some adjustments to enhance the view. Note: Turn camera tracking off before adjustments Before you can adjust the EagleEye Director camera, you must turn camera tracking off. Polycom, Inc.

  • Page 44: Select Eagleeye Director Tracking Type In A Call

    To adjust a Polycom EagleEye III, Polycom EagleEye IV, Polycom EagleEye Acoustic, or Polycom EagleEye Director using the remote control: 1 Select either a near-end or far-end video source to control. During a multipoint call being hosted by a system in the call, you can adjust a camera only at the far end that has a current speaker.

  • Page 45: Disable Eagleeye Director Tracking In A Call

    ● When in a call, selecting near camera control pans and zooms the local camera without changing the layout. ● When out of a call, selecting camera control changes the Self View to full screen. ● Incoming calls override the full-screen Self View layout. Polycom, Inc.

  • Page 46: View Stored Camera Presets With The Remote Control

    2 Press a number on the remote control. Audio Adjustments You can control several audio settings on your RealPresence Group system and control devices. However, it is important that you do not move the microphones as this might detract from the audio quality. Polycom, Inc.

  • Page 47: Adjust The Volume

    ● Muting the microphone does not mute audio coming from any device connected to the content audio inputs. ● The red mute indicator on the front of the Polycom EagleEye View camera is lit when the system is muted or when a Polycom microphone is connected and muted.

  • Page 48: Enable Answering Video Calls Automatically Using The Remote Control

    The multipoint viewing mode configured on the host system is the one used in the call for all endpoints in the call. The default mode is Discussion, however, your administrator might have configured one of the other modes for your system. Polycom, Inc.

  • Page 49: Set The Multipoint Viewing Mode

    To find out more about multipoint layouts, talk to the administrator of your RealPresence Group system. Note: Layout option limitation ® ® If you are not in an RealPresence Collaboration Server (RMX ) system call, your only layout option is Browse. Polycom, Inc.

  • Page 50: Change Multipoint Viewing Layout

    If encryption is required on your system, the far end must support encryption or the call will not be completed. Note: Communicate state of padlock icons To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call. Verify Encryption Check Code To provide extra security for encrypted H.323 calls, the RealPresence Group system provides an encryption...

  • Page 51: Change The Call Security Level

    2 From the Security Classification list, select the desired security level. 3 Click Continue to confirm your selection. After the security classification is raised or lowered, a message displays for five seconds to all video participants. The change is only applicable to the current call. Polycom, Inc.

  • Page 52: Troubleshooting

    Make a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.

  • Page 53: Locate Active Alert Messages

    » Go to > System Information > Diagnostics. Regulatory Notices Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems: ● Polycom RealPresence Group 300 System (Model: Group 300; Type: P001) ● Polycom RealPresence Group 310 System (Model: Group 310; Type: P001) ●...

  • Page 54: Getting Started With Polycom Realpresence Touch

    Besides all of the expected call controls, RealPresence Touch offers a USB port for content input and the ability to activate the VisualBoard application. For more information about using RealPresence Touch for basic tasks, refer to the Polycom RealPresence Group Series Quick Tips. Your administrator configures and pairs the RealPresence Touch. For assistance with pairing or other administration tasks, contact your administrator.

  • Page 55: Wake The Realpresence Touch

    To call using Contacts: 1 On the Home screen, tap Place a Call, and then tap Contacts. 2 Tap a contact in the contact list. 3 To dial the contact, tap . The RealPresence Touch dials the contact. Polycom, Inc.

  • Page 56: Place A Call By Entering A Name Or Number

    3 Tap , then enter a name to search. 4 If no records are found, tap Continue Search on the Server. 5 Tap the contact name you want to call in the list. 6 To dial the contact, tap Polycom, Inc.

  • Page 57: Answer An Incoming Call On The Realpresence Touch

    To switch between calls: 1 When one call is on hold and one call is active, to resume the call on hold, from the Home screen, tap Manage Calls. 2 Tap Resume to resume the call on hold. Polycom, Inc.

  • Page 58: Hold A Call

    You can choose to display your video to others in or out of a call from the RealPresence Touch. To start your video: 1 From the Home screen, tap the Control bar at the bottom of the RealPresence Touch screen. The Control Bar icons display. 2 Tap Camera Off to start your video. Polycom, Inc.

  • Page 59: Stop Video

    2 Tap a contact in the contact list. 3 Continue to add the rest of the contacts to the conference list. 4 To dial all of the contacts in the list, tap The paired room system dials all of the selected contacts. Polycom, Inc.

  • Page 60: Place A Multipoint Call By Adding Participants

    1 On the Manage Calls screen, under Participants, select the participant that you want to hang up, tap , and then tap Remove. 2 From any other screen, tap Menu, then Active Call, then in the Participants list, select the call you want to hang up and tap Remove. Polycom, Inc.

  • Page 61: Hang Up All Calls

    3 Enter your meeting password, then enter it again to confirm the password. 4 Tap Done, then Save. 5 On the upper left of the screen, tap Done again to exit the screen. After the password is confirmed, you are returned to the Home screen. Polycom, Inc.

  • Page 62: Microsoft Meetings

    To join a meeting in an overbooked time slot: 1 On the Home screen, select an Overbooked time slot on the calendar. 2 Decide which meeting you want to join and tap Join to call into the meeting. Polycom, Inc.

  • Page 63: Create A Conference Call With Microsoft Cccp

    To mute all participants in a CCCP conference: 1 While in a call, on any screen, tap Menu. 2 Tap Active Call. 3 Under Participants, tap Mute All. All call participants are now muted. Polycom, Inc.

  • Page 64: Remove All Participants From A Cccp Conference

    ● Any information stored on a computer connected directly to a RealPresence Group system or a Polycom touch device ● A DVD or DVR player connected directly to a Polycom RealPresence Group system ● Content from the Polycom People+Content™ IP application (installed on a computer and connected to the Polycom RealPresence Group system) ●...
  • Page 65 RealPresence Group system. 3.5 mm audio input is heard by both the near-end and far-end conference site participants during active calls. For more information about 3.5mm audio input, contact your administrator. Figure 1: Connections for RealPresence Group 310 and 500 systems Polycom, Inc.

  • Page 66: Show Content From A Computer Connected To The Realpresence Touch

    People+Content IP, tap Show Content. In a Call: On the RealPresence Touch, from any screen, tap Menu, Active Call, Content. Then under People+Content IP, tap Show Content. Content on your computer is now displaying on the connected room system monitor. Polycom, Inc.

  • Page 67: Stop Showing Content From A Computer Connected To The Realpresence Touch

     Out of a Call: On the RealPresence Touch, from the Home screen, tap Show Content. 2 Under VisualBoard, tap Show Content. The VisualBoard application displays on the paired room system monitor. For information on using ® the VisualBoard application to annotate content, refer to Polycom VisualBoard™ Technology ® ® Application with Polycom RealPresence Group Series User Guide.

  • Page 68: Unmute The Microphone

    3 To adjust the near-end layout, tap the PIP Layout tab, or to adjust the far-end layout, tap the Participant Layout tab. 4 Select a layout from the available choices. Any layout changes are made immediately. Note: Layout screen limitation Polycom, Inc.

  • Page 69: Control The Brightness

    2 Under Meetings, ensure that Allow Video Display on Web is turned off. Managing Cameras To show people and content at the same time, the RealPresence Group systems must be configured for content. You can show the following to the far-end systems. Polycom, Inc.

  • Page 70: Select And Adjust A Camera

    3 Select a position numbered 0 to 9 by touching and holding one of the presets. The new position displays immediately. You can optionally enter a label. 4 To close the Presets screen, then tap the X icon. Polycom, Inc.

  • Page 71: Move A Camera To A Preset Position

    1 On any screen, tap Menu and then Settings. The System Information screen is displayed. 2 Under Device Connection Status, tap the room system that you want information on. System details and connection status information is listed for the connected room system. Polycom, Inc.

  • Page 72: Locate Company Contact Information

    2 To view statistics for another call participant, switch to that participant and tap Call Statistics again. 3 To view more information about a specific stream, navigate to the desired stream and tap Polycom, Inc.

This manual is also suitable for:

Realpresence group 500Realpresence group 700

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