Viewing Call Statistics Using The Polycom Touch Control; Search For Answers In The Product Documentation; Use The Knowledge Base; Contact Technical And Solution Support - Polycom realpresence group 300 User Manual

User Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
● If you can make calls but not receive them, make sure that your system is configured with the correct
number.

Viewing Call Statistics Using the Polycom Touch Control

To view information about a point-to-point call in progress:
1 Touch Participants.
2 Participant information is displayed.
3 Touch View Call Statistics.
Streams associated with the participant are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and touch
individual stream view you can touch Next Stream to view the next stream in the list.
To view information about a multipoint call in progress:
1 Touch Participants.
A list of participants in the call is displayed.
2 Touch View Call Statistics and do one of the following:
 To view a participant's details, navigate to the desired participant, and touch
 The participants' active streams are displayed beneath the participant information. To view more
information about a specific stream, navigate to the desired stream and touch
individual stream view you can select Next Stream to view the next stream in the stream list.
 To quickly access a list of all active audio, video, and content streams within the call, navigate to
Active Streams. This option is available in SVC calls only. Select the desired stream and touch
.

Search for Answers in the Product Documentation

You can find Polycom product documentation at support.polycom.com. Under Documents and
Downloads, select Telepresence and Video > RealPresence Group [your system type], and then search
for the document you want. The documents are grouped by version number, starting with the last version
first.

Use the Knowledge Base

For more troubleshooting information, search the Knowledge Base at support.polycom.com.

Contact Technical and Solution Support

Before you call technical support, please refer to
solutions, you might need to contact one of the following Polycom support groups:
Polycom Technical Support
Polycom Solution Support
Polycom, Inc.
Tips for Troubleshooting
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. After you have tried those
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