Ricoh S-C4.5 Field Service Manual page 345

Communication Route
1. E-mail account on
the server
Between machine and
e-mail server
2. E-mail server
1. E-mail account on
the Server
Between e-mail server
and internet
2. E-mail server
3. Destination e-mail
address
Between e-mail server
Router settings
and internet
Item
• Make sure that the machine can log into the e-
mail server.
• Check that the account and password stored in
the server are the same as in the machine.
[Ask the administrator to check.]
• Make sure that the client devices which have an
account in the server can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own number as
the destination. The machine receives the returned e-
mail if the communication is performed successfully.]
• Make sure that the PC can log into the e-mail
server.
• Check that the account and password stored in
the server are the same as in the machine.
[Ask the administrator to check.]
• Make sure that the client devices which have an
account in the server can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own number as
the destination. The machine receives the returned e-
mail if the communication is performed successfully.]
• Make sure that the e-mail address is actually
used.
• Check that the e-mail address contains no
incorrect characters such as spaces.
• Use the "ping" command to contact the router.
• Check that other devices connected to the router
can sent data over the router.
[Ask the administrator of the server to check.]
IFAX Troubleshooting
Action [Remarks]
4
149