Ricoh Aficio SP C242DN Hardware Manual
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Ricoh Aficio SP C242DN Hardware Manual

Hardware guide
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Table of Contents

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Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read "Safety
Information" before using the machine.
1
Guide to the Printer
2
Installing the Printer and Options
3
Connecting the Printer
4
Configuration
5
Paper and Other Media
6
Replacing Consumables
7
Cleaning the Printer
8
Troubleshooting
9
Removing Misfed Paper
10 Appendix

Operating Instructions

Hardware Guide

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Summary of Contents for Ricoh Aficio SP C242DN

  • Page 1: Operating Instructions

    Operating Instructions Hardware Guide Guide to the Printer Installing the Printer and Options Connecting the Printer Configuration Paper and Other Media Replacing Consumables Cleaning the Printer Troubleshooting Removing Misfed Paper 10 Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read "Safety Information"...
  • Page 2 Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS How to Read This Manual..........................4 Symbols................................4 Machine Types...............................4 Notes................................4 Model-Specific Information..........................5 Positions of WARNING and CAUTION labels..................7 Power Switch Symbols...........................9 Manuals for This Printer...........................10 List of Option..............................11 Operating Instructions............................12 Reading the HTML Manuals on the CD-ROMs..................12 Reading the HTML Manuals That You Install on the Computer...............12 1.
  • Page 4 Receiving an IP Address for IPv4 Automatically (DHCP).................50 Specifying an IP Address for IPv6 (No DHCP)..................52 Receiving an IP Address for IPv6 Automatically (DHCP).................54 Setting the Ethernet Speed..........................55 5. Paper and Other Media Paper and Other Medias Supported by This Printer..................57 Paper Recommendations..........................61 Loading Paper..............................61 Storing Paper..............................61...
  • Page 5 When the Printer is Directly Connected to a Computer via USB Cable..........129 Other Printing Problems..........................132 Additional Troubleshooting...........................142 9. Removing Misfed Paper When Paper is Jammed..........................143 When "Internal Misfeed" Appears......................144 When "Misfeed: PprTray", "Misfeed: Tray 1", or "Misfeed: Tray 2" Appears........147 When "Misfd: Dupl Unit"...

  • Page 6: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

  • Page 7: Model-Specific Information

    Model-Specific Information This section explains how you can identify the model type and region of your machine. This machine comes in two models which vary in printer drivers they support. Check the label of the printer driver CD-ROM for the supported printer driver. When describing procedures that are model-specific, this manual refers to the different machine models as Type 1 or Type 2.
  • Page 8 • Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch units.

  • Page 9: Positions Of Warning And Caution Labels

    Positions of WARNING and CAUTION labels This machine has labels for WARNING and CAUTION at the positions shown below. For safety, please follow the instructions and handle the machine as indicated. CER069 Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame.
  • Page 10 Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. Disposal should take place at an authorized dealer or an appropriate collection site. Store toner (new or used), toner containers, and components that have been in contact with toner out of reach of children.

  • Page 11: Power Switch Symbols

    The printer weighs approximately 23.8 kg (52.5 lb). When moving the printer, use the inset grips on both sides, and lift slowly in pairs. Power Switch Symbols The meanings of the symbols for the switches on this machine are as follows: •...

  • Page 12: Manuals For This Printer

    Manuals for This Printer Read this manual carefully before you use this printer. Refer to the manuals that are relevant to what you want to do with the printer. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. •...

  • Page 13: List Of Option

    List of Option This section provides a list of option for this printer, and how it is referred to as in this manual. Option List Referred to as Paper Feed Unit TK1010 Paper feed unit • For details about the specifications of this option, see "Specifications". •...

  • Page 14: Operating Instructions

    Operating Instructions This section explains how to use HTML format manuals. Reading the HTML Manuals on the CD-ROMs This section describes how to read the HTML manuals on the supplied manual CD-ROMs. Insert the CD-ROM into the CD-ROM drive of your computer. Select a language and a product, and then click [OK].
  • Page 15 Install the HTML manuals following the on-screen instructions. When the installation is complete, click [Finish]. Click [Exit]. Open the HTML manuals that you installed. When opening the manuals from an icon, double-click the manual icon on the desktop. When opening the manuals from the [Start] menu, point to [All Programs], and then [Product Name]. Click the title of the manual you want to read.

  • Page 17: Guide To The Printer

    1. Guide to the Printer This chapter explains the names and functions of the printer's components. Exterior: Front View CER020 1. Top Cover Open this cover to replace the print cartridge. 2. Control Panel Contains keys for printer control and indicators that shows the printer status. 3.
  • Page 18 1. Guide to the Printer 8. Standard Tray Extension Use this to support sheets that come out curled after they are printed. Flip open the extension by pushing down on the end that is toward the rear of the machine. 9.

  • Page 19: Exterior: Rear View

    Exterior: Rear View Exterior: Rear View CER021 1. Front Cover Open Lever 2. Cable Cover 3. Power Socket 4. Rear Cover Remove this cover when you load paper larger than A4 in the paper tray. 5. Ethernet Port Use a network interface cable to connect the printer to the network. 6.

  • Page 20: Inside

    1. Guide to the Printer Inside CER022 1. Print Cartridge Loads from the printer rear, in the order of cyan (C), magenta (M), yellow (Y), and black (K). If the following message appears on the control panel, replace the print cartridge: "Replace Toner:"...
  • Page 21 Inside • For details about the messages which appear on the screen to prompt you to replace the units, see p.123 "Error & Status Messages on the Control Panel".

  • Page 22: Control Panel

    1. Guide to the Printer Control Panel CER019 1. [Stop/Start] key If you press this key, the printer stops receiving data, and printing is not possible. 2. [Job Reset] key Press this key to cancel a job that is printing out. 3.
  • Page 23 Control Panel • The actual control panel may look different from the illustration, depending on the country of use or model type.
  • Page 24 1. Guide to the Printer...

  • Page 25: Installing The Printer And Options

    2. Installing the Printer and Options This chapter explains how to set up, configure the printer for operation, and install the optional paper feed unit for this printer. Installing the Printer This section describes how to install the printer and perform settings after installation. Where to Put the Printer The printer's location should be carefully chosen because environmental conditions greatly affect its performance.
  • Page 26 2. Installing the Printer and Options • Do not place vases, plant pots, cups, toiletries, medicines, small metal objects, or containers holding water or any other liquids, on or close to this machine. Fire or electric shock could result from spillage or if such objects or substances fall inside this machine. •...
  • Page 27 Installing the Printer • Keep the machine away from salt-bearing air and corrosive gases. Also, do not install the machine in places where chemical reactions are likely (laboratories, etc.), as doing so will cause the machine to malfunction. Space Required for Installation The recommended (or minimum) space requirements are as follows: CER118 Optimum Environmental Conditions...

  • Page 28: Unpacking

    2. Installing the Printer and Options • Areas exposed to direct sunlight or strong light • Dusty areas • Areas with corrosive gases • Areas that are excessively cold, hot, or humid • Areas directly exposed to currents of hot, cold, or room-temperature air from air conditioners •...
  • Page 29 Installing the Printer • If the machine emits smoke or odours, or if it behaves unusually, you must turn off its power immediately. After turning off the power, be sure to disconnect the power cord plug from the wall outlet. Then contact your service representative and report the problem. Do not use the machine.
  • Page 30 2. Installing the Printer and Options • If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary. • If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.
  • Page 31 Installing the Printer CER088 Do not touch the ID chip on the side of the print cartridge. CES032 Remove the plastic bag. Lift the printer with two people by using the inset grips on both sides of the printer. CER245...
  • Page 32 2. Installing the Printer and Options Pull the opening lever on the front cover, and then carefully lower the front cover. CER095 Pull both tapes gently upward to remove them from the printer at the same time. CER097 Pull up the fusing unit levers with thumb fingers. CER242...
  • Page 33 Installing the Printer Close the front cover with both hands carefully. CER099 Pull up top cover open lever to open the top cover. CER100 Remove the protection tape. CER098 Lift out print cartridges and shake them from side to side. The black print cartridge comes with a protection sheet that you must remove before shaking.
  • Page 34 2. Installing the Printer and Options CER240 Place the black print cartridge on a flat surface and remove the protection sheet before shaking. CES031 Hold the print cartridge and shake it from side to side five or six times. CER101...

  • Page 35: Turning The Power On

    Installing the Printer Check the toner color and location correspond, and then carefully insert the print cartridge vertically. CER011 Close the top cover with both hands carefully. Be careful not to trap your fingers. CER012 Apply the indicated sticker as in the illustration below. CER243 Turning the Power On Follow the procedure below to turn the power on.
  • Page 36 2. Installing the Printer and Options • Do not use any power sources other than those that match the specifications shown in this manual. Doing so could result in fire or electric shock. • Do not use any frequencies other than those that match the specifications shown. Doing so could result in fire or electric shock.
  • Page 37 Installing the Printer • If this machine is not going to be used for several days or longer at a time, disconnect its power cord from the wall outlet. • When performing maintenance on the machine, always disconnect the power cord from the wall outlet.

  • Page 38: Selecting The Display Language

    2. Installing the Printer and Options • The machine may make a noise while initializing. This noise does not indicate a malfunction. Selecting the Display Language Select a language using the procedure described here. The message for the selected language will appear on the display.
  • Page 39 Installing the Printer Press the [ ] or [ ] key to display [List/Test Print], and then press the [OK] key. Menu: List/Test Print Press the [ ] or [ ] key to display [Config. Page], and then press the [OK] key. List/Test Print: Config.

  • Page 40: Installing Option

    2. Installing the Printer and Options Installing Option This section describes how to install option. By installing option, you can improve the printer performance and have an expanded variety of features to use. For the specifications of each option, see p.158 "Specifications". Attaching Paper Feed Unit •...
  • Page 41 Installing Option Check the package contains Paper Feed Unit. CER004 Turn off the printer's power switch, and then unplug the printer's power cord from the wall outlet. Remove the adhesive tape from the optional paper feed unit. CER023 Lift the printer using the inset grips on both sides of the printer. CER047...
  • Page 42 2. Installing the Printer and Options There are three upright pins on the optional paper feed unit. Align them with the holes on the underside of the printer, and then carefully lower the printer. CER005 After installing the option, print the configuration page to confirm the installation. •...

  • Page 43: Connecting The Printer

    3. Connecting the Printer This chapter explains how to connect network and USB cables. Network Connection Follow the procedure below to connect the printer to the computer through the network. Prepare a hub, straight-through Ethernet cable, and any other necessary network devices before connecting the 10BASE-T or 100BASE-TX cable to the printer's Ethernet port.

  • Page 44: Reading The Led Lamps

    3. Connecting the Printer Connect the Ethernet cable to the Ethernet port. CER048 Connect the other end of the cable to the printer's network, such as a hub. Attach the cable cover. CER081 • For details about network environment settings, see Software Guide. Reading the LED Lamps CER002 1.
  • Page 45 Network Connection 2. Green: comes on when the printer is properly connected to the network.

  • Page 46: Usb Connection

    3. Connecting the Printer USB Connection • For users outside the United States of America: properly shielded and grounded cables and connectors must be used for connections to a host computer (and/or peripheral) in order to meet emission limits. • For users in the United States of America: properly shielded and grounded cables and connectors must be used for connections to a host computer (and/or peripheral) in order to meet FCC emission limits.
  • Page 47 USB Connection Connect the square-shaped connector of the USB2.0 cable to the USB port. CER049 Connect the opposite end's flat connector to devices such as your computer's USB interface. Attach the cable cover. CER081 • For details about settings for USB connection printing, see Software Guide.
  • Page 48 3. Connecting the Printer...

  • Page 49: Configuration

    4. Configuration This chapter explains supported network connections and settings for the IP addresses. Ethernet Configuration If connecting the printer to a network using an Ethernet cable, set the necessary settings, depending on the network environment, on the control panel. Web Image Monitor can be used for the settings related to the IP address.
  • Page 50 4. Configuration Setting Name Value • IPv6: On • IP Ad. (DHCP): XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX * If the DHCP setting is enabled, the IPv6 address obtained from a DHCP server is displayed. • Manual Address: •...

  • Page 51: Specifying An Ip Address For Ipv4 (No Dhcp)

    Ethernet Configuration Specifying an IP Address for IPv4 (No DHCP) Use the following procedure to assign a specific IP address to the printer with IPv4 protocol. This procedure is only necessary if you want to use the printer on a network without DHCP, or want to prevent the printer's IP address from changing.

  • Page 52: Receiving An Ip Address For Ipv4 Automatically (Dhcp)

    4. Configuration Press the [ ] or [ ] key to display [IP Address], and then press the [OK] key. IPv4 Config.: IP Address Press the [ ] or [ ] key to enter the address, and then press the [OK] key. IP Address: 0.0.0.0 Press the [ ] or [ ] key to enter the left most entry field of the address.

  • Page 53: Host Interface

    Ethernet Configuration Press the [Menu] key. CER408 Press the [ ] or [ ] key to display [Host Interface], and then press the [OK] key. Menu: Host Interface Press the [ ] or [ ] key to display [Network Setting], and then press the [OK] key. Host Interface: Network Setting Press the [ ] or [ ] key to display [IPv4 Config.], and then press the [OK] key.

  • Page 54: Specifying An Ip Address For Ipv6 (No Dhcp)

    4. Configuration Specifying an IP Address for IPv6 (No DHCP) Use the following procedure to assign a specific IP address to the printer with IPv6 protocol. This procedure is only necessary if you want to use the printer on a network without DHCP, or want to prevent the printer's IP address from changing.
  • Page 55 Ethernet Configuration Press the [ ] or [ ] key to display [DHCP], and then press the [OK] key. IPv6 Config.: DHCP Press the [ ] or [ ] key to display [Off], and then press the [OK] key. DHCP Press the [ ] or [ ] key to display [Manual Address], and then press the [OK] key.

  • Page 56: Receiving An Ip Address For Ipv6 Automatically (Dhcp)

    4. Configuration Receiving an IP Address for IPv6 Automatically (DHCP) • When you use this printer in the DHCP environment with IPv6 protocol, select [DHCP] following this procedure. • Consult your network administrator for information about making network settings. Press the [Menu] key. CER408 Press the [ ] or [ ] key to display [Host Interface], and then press the [OK] key.

  • Page 57: Setting The Ethernet Speed

    Ethernet Configuration Press the [ ] or [ ] key to display [DHCP], and then press the [OK] key. IPv6 Config.: DHCP Press the [ ] or [ ] key to select [On], and then press the [OK] key. DHCP: The address will be detected by the printer Press the [Menu] key.

  • Page 58: Ethernet Speed

    4. Configuration • Connection cannot be established if the selected Ethernet speed does not match your network's transmission speed. • The use of this feature is recommended. To use it, select [Auto Select]. Press the [Menu] key. CER408 Press the [ ] or [ ] key to display [Host Interface], and then press the [OK] key. Menu: Host Interface Press the [ ] or [ ] key to display [Network Setting], and then press the [OK] key.

  • Page 59: Paper And Other Media

    5. Paper and Other Media This chapter explains the paper sizes and types supported by this printer, and how to load paper into the paper trays. Paper and Other Medias Supported by This Printer This section describes the type, size, and weight of paper that can be loaded in each tray. The capacity of each paper tray is also provided.
  • Page 60 5. Paper and Other Media Tray 1 Type Size Weight Capacity Thin Paper 60 to 160 g/m Plain Paper B5 JIS (16 to 43 lb.) (80 g/m , 20 lb.) Middle Thick Thick Paper 1 B6 JIS Thick Paper 2 Recycled Paper Legal (8 "...
  • Page 61 Paper and Other Medias Supported by This Printer Tray 2 (option) Type Size Weight Capacity Thin Paper 60 to 105 g/m Plain Paper Letter (8 " × 11 ") (16 to 28 lb.) (80 g/m , 20 lb.) Middle Thick Thick Paper 1 Recycled Paper Color Paper...
  • Page 62 5. Paper and Other Media Bypass tray Type Size Weight Capacity Thin Paper 60 to 160 g/m Plain Paper B5 JIS (16 to 43 lb.) Middle Thick Thick Paper 1 B6 JIS Thick Paper 2 Recycled Paper Legal (8 " × 14 ") Color Paper Letter (8 "...

  • Page 63: Paper Recommendations

    Paper Recommendations Paper Recommendations Loading Paper • Do not use ink-jet printer paper because it may stick to the fusing unit and cause a paper misfeed. • Do not load OHP transparencies. Load translucent media only. • Set the paper as described below •...

  • Page 64: Specifications Of Paper Types

    5. Paper and Other Media Setting the paper type Use the printer driver or control panel to specify the paper type you want to use. Printer driver On the printer driver screen, click the [Paper] tab, and then select a paper type under [Paper Type:].
  • Page 65 Paper Recommendations Item Description Notes The number of sheets that can be printed in one minute is approximately half that of middle thick paper. Thick Paper 2 Item Description Paper thickness 106 to 160 g/m (28 to 43 lb.) Supported paper tray Tray 1 and bypass tray Duplex supported size None...
  • Page 66 5. Paper and Other Media Item Description Supported paper tray Any input tray can be used. Duplex supported size A4, B5 JIS, Legal (8 " × 14 "), Letter (8 " × 11 "), Executive (7 " × 10 "), 8 " × 13 ", 8 "...
  • Page 67 Paper Recommendations Item Description Duplex supported size A4, B5 JIS, Legal (8 " × 14 "), Letter (8 " × 11 "), Executive (7 " × 10 "), 8 " × 13 ", 8 " × 13 ", Folio (8 "...
  • Page 68 5. Paper and Other Media Item Description Notes • The number of sheets that can be printed in one minute is approximately half that of middle thick paper. • Paper thicker than 160 g/m cannot be printed onto. Label paper Item Description Supported paper tray...
  • Page 69 Paper Recommendations • To correctly specify the length of an envelope whose flap opens along its short edge, be sure to include the open flap when measuring. CER112 • Fan envelopes, and then align their edges before loading. CER108 • When fanning envelopes, make sure they are not stuck together. If they are stuck together, separate them.

  • Page 70: Paper Not Supported By This Printer

    5. Paper and Other Media CER110 • You may not be able to perform duplex printing on 8 " × 13 ", 8 " × 13 ", Folio (8 " × 13 "), or 16K (195 mm × 267 mm) size paper in the following cases: •...

  • Page 71: Paper Storage Precautions

    Paper Recommendations • Do not use ink-jet printer paper because it may stick to the fusing unit and cause a paper jam. • Do not load OHP transparencies. Load translucent media only. • Do not use paper that has already been printed onto by other printers. •...
  • Page 72 5. Paper and Other Media 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.17 inches) 4. Approx. 4.2 mm (0.17 inches) Envelope CER117 1. Print area 2. Feed direction 3. Approx. 10 mm (0.39 inches) 4. Approx. 15 mm (0.59 inches) •...

  • Page 73: Loading Paper

    Loading Paper Loading Paper This describes how to load paper into the paper tray and bypass tray. • Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury. • When loading paper, take care not to trap or injure your fingers. Loading Paper in Tray 1 The following example explains loading procedure for the standard paper tray (Tray 1).
  • Page 74 5. Paper and Other Media Place the tray on a flat surface. Push the metal plate down until it clicks into place to lock. CER031 Pinch the clip on the side paper guide and slide it to match the standard size. CER032 CER082 When loading custom size paper, position the paper guide slightly wider than the actual paper...
  • Page 75 Loading Paper Pinch the front end paper guide and slide it inward to match the standard size. CER034 CER113 When loading custom size paper, position the paper guide slightly wider than the actual paper size. Load the new paper stack print side up. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
  • Page 76 5. Paper and Other Media CER083 Check there are no gaps between the paper and the paper guides; both side and front end paper guides. CER076 If there is a gap between the paper and the front end paper guide, as in the example below, the paper might not feed in correctly.
  • Page 77 Loading Paper Carefully push Tray 1 straight into the printer. CER035 To avoid paper jams, make sure the tray is securely inserted. • The upper limit differs depending on paper type; thin paper or thick paper. Check the label inside the tray to confirm the upper limit.
  • Page 78 5. Paper and Other Media Remove the rear cover using a coin. CER064 Pull out tray 1 carefully with both hands. CER030 Place the tray on a flat surface. Push the metal plate down until it clicks into place to lock. CER031...
  • Page 79 Loading Paper Pinch the extender in the PUSH direction, and then pull out the extender until it stops (you will hear a click). CER084 After extension, make sure the arrows on the extender and tray are aligned. CER085 Pinch the clip on the side paper guide, and then slide it to match the paper size. CER102...
  • Page 80 5. Paper and Other Media CER082 Pinch the front end paper guide and slide it inward to match the legal paper size. CER104 CER235 Load the new paper stack print side up. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
  • Page 81 Loading Paper CER103 Slide the guides inward until they are flush against the paper's sides. Make sure the paper is not stacked higher than the projection on the side paper guides. CER083 Check there are no gaps between the paper and the paper guides; both side and front end paper guides.
  • Page 82 5. Paper and Other Media CER106 Carefully push Tray 1 straight into the printer. CER035 To avoid paper jams, make sure the tray is securely inserted. • To reinsert the extender, you might have to push it with moderate force. •...

  • Page 83: Paper Input

    Loading Paper Press the [Menu] key. CER408 Press the [ ] or [ ] key to display [Paper Input], and then press the [OK] key. Menu: Paper Input Press the [ ] or [ ] key to display [Paper Size], and then press the [OK] key. Paper Input: Paper Size Press the [ ] or [ ] key to display the target paper tray, and then press the [OK] key.

  • Page 84: Custom Size

    5. Paper and Other Media Specifying custom size paper for Tray 1 • When printing on custom size paper, specify the paper size using the control panel or printer driver. • Paper sizes between 90 - 216 mm (3.54 - 8.5 inch) in width and 148 - 356 mm (5.83 - 14 inch) in length can be loaded in the tray 1.

  • Page 85: Paper Type

    Loading Paper Press the [ ] or [ ] key to enter the horizontal value, and then press the [OK] key. Custom Size: Horiz. 216.0 mm Press the [ ] or [ ] key to enter the vertical value, and then press the [OK] key. Custom Size: Vert.

  • Page 86: Loading Paper In The Bypass Tray

    5. Paper and Other Media Press the [ ] or [ ] key to select the paper tray, and then press the [OK] key. In this example, [Tray 1] is selected. Paper Type: Tray 1 Press the [ ] or [ ] key to select the paper type, and then press the [OK] key. Tray 1: Plain Paper Press the [Menu] key.
  • Page 87 Loading Paper Insert the top edge of the paper into the printer. CER052 Adjust the paper guides to the paper size. CER053 Support the paper with your hands, and insert it carefully until it stops. CER054 After the paper is inserted until it stops, the paper will be automatically fed into the printer a little. Set the printer driver and specify the paper size.

  • Page 88: Bypass Tray

    5. Paper and Other Media Specifying standard size paper for the bypass tray This describes how to load standard size paper into the bypass tray. • When you specify the bypass tray as the input tray on the printer driver and perform printing, if you set [Bypass Priority] to [Any Size/Type] under [Paper Input] on the control panel, the printer ignores the paper type and size settings made on the control panel.
  • Page 89 Loading Paper Bypass Ppr Size: 8 1/2 x 11 Press the [Menu] key. • The number of pages that can be loaded in the bypass tray differs depending on the paper type. Make sure paper is not stacked above the paper guides inside the bypass tray. Specifying custom size paper for the bypass tray •...
  • Page 90 5. Paper and Other Media Press the [ ] or [ ] key to display [Paper Input], and then press the [OK] key. Menu: Paper Input Press the [ ] or [ ] key to display [Paper Size], and then press the [OK] key. Paper Input: Paper Size Press the [ ] or [ ] key to display [Bypass Tray], and then press the [OK] key.

  • Page 91: Plain Paper

    Loading Paper • When you specify the bypass tray as the input tray on the printer driver, and perform printing, if you set [Bypass Priority] to [Any Size/Type] under [Paper Input] on the control panel, the printer ignores the paper type and size settings made on the control panel. Printing is performed with the settings made on the printer driver.

  • Page 92: Loading Paper In Tray 2

    5. Paper and Other Media Loading Paper in Tray 2 The following example explains the loading procedure for Tray 2. • Before printing on paper other than envelopes, make sure that the fusing unit levers inside the front cover are pulled up. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes.
  • Page 93 Loading Paper Pinch the clips on the side paper guide, and then adjust the guide to the paper size. CER072 Pinch the clip on the end paper guide and align the arrow with the paper size. CER086 Load the new paper stack print side up. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.

  • Page 94: Loading Envelopes

    5. Paper and Other Media Lift and slide the tray, then push it all the way in. CER074 To avoid paper jams, make sure the tray is securely inserted. • The upper limit differs depending on paper type; thin paper or thick paper. Check the engraved line inside the tray to confirm the upper limit.
  • Page 95 Loading Paper Pull the opening lever on the front cover, and then carefully lower the front cover. CER013 Lower the fusing unit levers with thumb fingers. CER042 Close the front cover with both hands carefully. CER061 Loading Envelopes in Tray 1 •...
  • Page 96 5. Paper and Other Media • Before loading envelopes, flatten their leading edges (the edge going into the printer) by running a pencil or ruler across them. • Some kinds of envelope might cause misfeeds, wrinkles or print poorly. • Print quality on envelopes may be uneven if parts of an envelope have different thicknesses. Print one or two envelopes to check print quality.
  • Page 97 Loading Paper Set the envelopes in Tray 1 with the printing side facing up. CER111 Make sure envelopes are not stacked higher than the upper limit (lower line) mark inside the tray. CER050 Carefully push Tray 1 straight into the machine. CER051 To avoid paper jams, make sure the tray is securely inserted.
  • Page 98 5. Paper and Other Media • For details about paper types supported by the machine, see p.57 "Paper and Other Media". • For details about the paper settings, see p.80 "Setting a paper size using the control panel" and p.83 "Specifying a paper type for Tray 1 and Tray 2". Loading Envelopes in Bypass Tray •...
  • Page 99 Loading Paper Set the envelope in bypass tray with the printing side facing down. CER238 Adjust the paper guide both sides to fit the envelope width. CER239 • Be sure to load envelopes so that their flaps are on the right or front. If you do not, the envelopes will become creased.
  • Page 100 5. Paper and Other Media...

  • Page 101: Replacing Consumables

    6. Replacing Consumables This chapter explains how to replace consumables. Replacing the Print Cartridges • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame. • Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so risks fire and burns.
  • Page 102 6. Replacing Consumables • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and water. • If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.
  • Page 103 Replacing the Print Cartridges CER088 • Do not touch the ID chip on the side of the print cartridge. CES032 • When removing print cartridges, be careful not to touch the Laser Scanning Unit on the underside of the top cover. CER094 •...
  • Page 104 6. Replacing Consumables Pull up top cover open lever to open the top cover. CER006 Gripping its center, carefully pull the print cartridge upward and out. From the rear, the print cartridges are installed in the order of cyan (C), magenta (M), yellow (Y), and black (K).
  • Page 105 Replacing the Print Cartridges Hold the print cartridge and shake it from side to side five or six times. CER236 Even distribution of toner within the bottle improves print quality. Remove the cover from the print cartridge. CER010 Check the toner color and corresponding location, and then carefully insert the print cartridge vertically.
  • Page 106 6. Replacing Consumables Using both hands, hold the center of the top cover and close the cover carefully. Be careful not to trap your fingers. CER012 Wait while the toner loads. To avoid malfunction, do not turn off the power while "Replace Toner:" appears on the display. Put the cover that you removed in step 5 on the old print cartridge.

  • Page 107: Replacing The Waste Toner Bottle

    Replacing the Waste Toner Bottle Replacing the Waste Toner Bottle • Do not incinerate spilled toner or used toner. Toner dust might ignite when exposed to an open flame. • Wait at least 30 minutes after disconnecting the power plug before removing the transfer unit. •...
  • Page 108 6. Replacing Consumables • Comply with the waste toner bottle Recycling Program, whereby used waste toner bottles are collected for processing. For details, ask your sales or service representative. • Before removing the waste toner bottle from the machine, spread paper or similar material around the area to keep toner from dirtying your workspace.
  • Page 109 Replacing the Waste Toner Bottle Hold the center of the waste toner bottle, and then carefully pull it out horizontally. CER036 Pull the waste toner bottle halfway out, grab the bottle, and then pull it straight out. CER075 CER037 To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while pulling it out.
  • Page 110 6. Replacing Consumables CER038 Close the bottle cap. CER039 CER089 Hold the center of the new waste toner bottle, and then carefully insert it halfway into the printer body. Leave the bottle cap open.
  • Page 111 Replacing the Waste Toner Bottle CER040 To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while inserting it. CER041 Push in the waste toner bottle until it clicks into place. Push the middle part all the way in. CER016...
  • Page 112 6. Replacing Consumables Place the transfer unit down on the front cover. CER018 Slide the transfer unit along the guide rails into the printer. When it stops, push on the PUSH mark until it clicks into place. CER017 Close the front cover with both hands carefully. CER061 •...

  • Page 113: Replacing The Intermediate Transfer Unit (For Type 2)

    Replacing the Intermediate Transfer Unit (for Type 2) Replacing the Intermediate Transfer Unit (for Type 2) If the Alert indicator on the control panel lights up and the "Replace Intermdt Transfer Belt" message appears on the display, contact your sales or service representative.

  • Page 114: Replacing The Fusing Unit And Transfer Roller (For Type 2)

    6. Replacing Consumables Replacing the Fusing Unit and Transfer Roller (for Type 2) If the Alert indicator on the control panel lights up and the "Replace Fusing Unit" or "Replace Transfer Roller" message appears on the display, contact your sales or service representative.

  • Page 115: Cleaning The Printer

    7. Cleaning the Printer This chapter explains how to clean the printer. Cautions to Take When Cleaning • Do not remove any covers or screws other than those explicitly mentioned in this manual. Inside this machine are high voltage components that are an electric shock hazard and laser components that could cause blindness.

  • Page 116: Cleaning The Toner Density Sensor

    7. Cleaning the Printer Cleaning the Toner Density Sensor Clean the toner density sensor when the following message appears on the control panel. "Density Sensor Require Cleaning" • The inside of this printer becomes very hot. Do not touch parts labelled “ ” (indicating a hot surface).
  • Page 117 Cleaning the Toner Density Sensor Slide the toner density sensor lever once to the left. CER056 Slide the lever only once. Carefully insert the print cartridge removed in step 2 vertically. CER057 Using both hands, hold the center of the top cover and close the cover carefully. Be careful not to trap your fingers.

  • Page 118: Cleaning The Friction Pad And The Paper Feed Roller

    7. Cleaning the Printer Cleaning the Friction Pad and the Paper Feed Roller If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows: •...
  • Page 119 Cleaning the Friction Pad and the Paper Feed Roller Wipe the friction pad with a damp cloth. CER058 Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove moisture. CER059 Push the metal plate down until it clicks into place to lock.
  • Page 120 7. Cleaning the Printer Reload the removed paper into the tray, and then push the tray carefully into the printer until it clicks into place. CER035 Insert the plug of the power cord into the wall socket securely. Connect all the interface cables that were removed.

  • Page 121: Cleaning The Registration Roller And The Paper Tray

    Cleaning the Registration Roller and the Paper Tray Cleaning the Registration Roller and the Paper Tray The surrounding registration roller or paper tray might get dirty with paper dust when using paper other than standard paper. If white spots appear on the printout due to paper dust, wipe the paper tray and registration roller. •...
  • Page 122 7. Cleaning the Printer Pull out tray 1 carefully with both hands. CER030 Place the tray on a flat surface. When there is paper in the tray, remove paper. Wipe the inside of the paper tray with a cloth. CER217 Push the metal plate down until it clicks into place to lock.
  • Page 123 Cleaning the Registration Roller and the Paper Tray Slide Tray 1 along the rails, and push it carefully all the way into the printer. CER035 Pull the opening lever on the front cover, and then carefully lower the front cover. CER013 Be sure to set the registration roller in the position shown by the arrow in the illustration below.
  • Page 124 7. Cleaning the Printer Using both hands, carefully push up the front cover until it closes. CER061 Plug in the power cord securely. Connect all the interface cables that were removed. Turn on the power switch. • When closing the front cover, push the upper area of the cover firmly.

  • Page 125: Troubleshooting

    8. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. Error & Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears.
  • Page 126 8. Troubleshooting Message Explanation Recommended Action TypeMsmtch: # Start/JobReset The paper type setting in the Load paper of the selected type tray # (1, 2, bypass) differs in the tray, and then press the from that of actual paper type in [Stop/Start] key to continue the tray.
  • Page 127 Error & Status Messages on the Control Panel Message Explanation Recommended Action Misfd: Dupl Unit There is a paper jam in the Remove the misfed paper. duplex unit. See p.143 "Removing Misfed Paper". Internal Misfeed There is a paper jam in the fusing unit.
  • Page 128 8. Troubleshooting Message Explanation Recommended Action Setting Error Toner: # The indicated print cartridge is Set the indicated print cartridge not set correctly, or not set. correctly. The error message appears Using a dry cloth, carefully even though the print cartridge wipe the interface area on the is set correctly.

  • Page 129: Panel Indicator

    Panel Indicator Panel Indicator The following table explains the meaning of the various indicator patterns that the printer alerts to users about its conditions. Indicator patterns Cause The Alert indicator is lit. The printer cannot be used normally. Check the error on the control panel.

  • Page 130: Printer Does Not Print

    8. Troubleshooting Printer Does Not Print Possible Cause Solutions Is the power on? Confirm that the cable is securely plugged into the power outlet and the printer. Turn on the power. Does the Alert indicator If so, check the error message on the control panel and take the required stay red? action.

  • Page 131: When The Printer Is Directly Connected To A Computer Via Usb Cable

    Printer Does Not Print When the Printer is Directly Connected to a Computer via USB Cable Windows When the printer is directly connected via a USB cable to a computer but the Data In indicator does not flash or light up, use the following method to check the port connection: •...
  • Page 132 8. Troubleshooting Check the [Print to the following port(s).] box to confirm that the correct port is selected. If the port (such as LPT1) is not correct, reinstall the driver. • For details about installation and port settings, see Software Guide. Windows 7 and Windows Server 2008 R2 Click [Start] button, and then click [Devices and Printers].
  • Page 133 Printer Does Not Print Click [+], and then click [Default]. Select the name of the printer you are using, and then click [Add]. Check that the printer appears in the browser. If it does not, reinstall the driver.

  • Page 134: Other Printing Problems

    8. Troubleshooting Other Printing Problems Status Possible Causes, Descriptions, and Solutions Toner smears appear on the • The paper setting may not be correct. For example, although print side of the page. you are using thick paper, the setting for thick paper may not be set.
  • Page 135 Other Printing Problems Status Possible Causes, Descriptions, and Solutions Paper jams occur frequently. • Number of paper set in the tray exceeds the limit. Confirm that the top of the stack is not higher than the limit mark inside the tray.
  • Page 136 8. Troubleshooting Status Possible Causes, Descriptions, and Solutions Prints do not stack properly. • Paper is damp. Use paper that has been stored properly. See p.57 "Paper and Other Media". • Pull out the extender. • Perform the following operation. 1.
  • Page 137 Other Printing Problems Status Possible Causes, Descriptions, and Solutions Multiple pages are fed at once. • There may be a gap between the front end paper guide and paper, or between the paper guide both side and paper in the paper tray.
  • Page 138 8. Troubleshooting Status Possible Causes, Descriptions, and Solutions Images are not printed in the • Adjust the front end paper guide and both side paper guides right position to match the paper size. See p.71 "Loading Paper". CER090 Images are printed diagonally Adjust the front end paper guide and both side paper guides to to the pages match the paper size.
  • Page 139 Other Printing Problems Status Possible Causes, Descriptions, and Solutions White spots appear. • The surrounding registration roller or paper tray can become dirty with paper dust if you use other than standard paper. Wipe any paper dust off both the paper tray and registration roller.
  • Page 140 8. Troubleshooting Status Possible Causes, Descriptions, and Solutions It takes too much time to • Photographs and other data intensive pages take a long time complete the print job. for the printer to process, so simply wait when printing such data.
  • Page 141 Other Printing Problems Status Possible Causes, Descriptions, and Solutions The color of the printout is If a specific color is missing, turn the power switch off and on. If this different from the color does not solve the problem, contact your sales or service specified.
  • Page 142 8. Troubleshooting Status Possible Causes, Descriptions, and Solutions Color shift occurs. 1. Press the [Menu] key on the control panel, select [Maintenance], and then press the [OK] key. 2. Press the [ ] or [ ] key, select [Color Dens/Reg], and then press the [OK] key.
  • Page 143 Other Printing Problems Status Possible Causes, Descriptions, and Solutions The backs of printed sheets are • When removing a jammed sheet, the inside of the printer may blemished. have become dirtied. Print several sheets until they come out clean. • If document size is larger than paper size, e.g. A4 document on B5 paper, the back of the next printed sheet may be dirtied.

  • Page 144: Additional Troubleshooting

    8. Troubleshooting Additional Troubleshooting Problems Solutions Strange noise is heard. If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative.

  • Page 145: Removing Misfed Paper

    9. Removing Misfed Paper This chapter explains how to remove misfed paper. When Paper is Jammed If a paper jam occurs, the Alert indicator on the control panel flashes and one of the following messages appears on the control panel: "Internal Misfeed"...

  • Page 146: When "Internal Misfeed" Appears

    9. Removing Misfed Paper CER067 1. Internal Misfeed There is a paper jam in the fusing unit. See p.144 "When "Internal Misfeed" Appears". 2. Misfeed: Paper Tray There is a paper jam in Tray 1 or Tray 2. See p.147 "When "Misfeed: PprTray", "Misfeed: Tray 1", or "Misfeed: Tray 2" Appears". 3.
  • Page 147 When Paper is Jammed • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. • Since the surrounding temperature is high around the guide, check for jammed paper when it gets a little cooler.
  • Page 148 9. Removing Misfed Paper Pull the paper downward to remove it. Do not pull it upward. If it is difficult to locate the paper, check for jammed paper by pulling down the guide. CER044 Pull up the fusing unit levers with thumb fingers. CER242 Close the front cover with both hands carefully.

  • Page 149: When "Misfeed: Pprtray", "Misfeed: Tray 1", Or "Misfeed: Tray 2" Appears

    When Paper is Jammed When "Misfeed: PprTray", "Misfeed: Tray 1", or "Misfeed: Tray 2" Appears "Misfeed: PprTray", "Misfeed: Tray 1", or "Misfeed: Tray 2" appears when a paper jam has occurred in Tray 1 or Tray 2. Open the front cover and remove the paper. Pull the opening lever on the front cover, and then carefully lower the front cover.

  • Page 150: When "Misfd: Dupl Unit" Appears

    9. Removing Misfed Paper Close the front cover with both hands carefully. CER061 • Do not pull out the paper tray (Tray 1). • If paper is jammed in Tray 2 but is difficult to locate, pull out Tray 2 to remove it. After removing the paper, carefully push Tray 2 all the way back inside the printer.

  • Page 151: When "Misfd: Stnd Tray" Appears

    When Paper is Jammed Carefully remove misfed paper under the transfer unit. CER046 If you cannot find the misfed paper, look inside the printer. Close the front cover with both hands carefully. CER061 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared.
  • Page 152 9. Removing Misfed Paper...

  • Page 153: Appendix

    10. Appendix This section explains maintenance and operation procedures for this printer. It also describes the specifications of the printer and its options. If the Printer is Not Going to Be Used for a Long Time If the printer is going to be inactive for a long time, follow the procedure shown here. •...

  • Page 154: Using The Printer Again After It Has Been Inactive For A Long Period

    10. Appendix Pull the opening lever on the front cover, and then carefully lower the front cover. CER013 Lower the fusing unit levers with thumb fingers. CER042 Close the front cover with both hands carefully. CER234 • This step is not necessary if the printer's power switch is on but the printer has been inactive for a long time.
  • Page 155 If the Printer is Not Going to Be Used for a Long Time Plug in the power cable. Pull the opening lever on the front cover, and then carefully lower the front cover. CER013 Pull up the fusing unit levers with thumb fingers. CER242 Close the front cover with both hands carefully.

  • Page 156: Moving And Transporting The Printer

    10. Appendix Moving and Transporting the Printer • If you have to move the machine when the optional paper tray unit is attached, do not push on the main unit's top section. Doing so can cause the optional paper tray unit to detach, possibly resulting in injury.

  • Page 157: Moving The Printer

    Moving and Transporting the Printer Moving the Printer Moving the printer in a short distance • Do not remove the print cartridges when moving the printer. Be sure to check the following points: • The power switch is turned off. •...

  • Page 158: Consumables

    10. Appendix Consumables Our products are engineered to meet high standards of quality and functionality, and we recommend that you use only the expendable supplies available at an authorized dealer. Print Cartridge Print cartridge Average printable number of pages per cartridge •...

  • Page 159: Waste Toner Bottle

    Consumables • Print cartridges may need to be changed sooner than indicated above due to deterioration over the period of use. • Print cartridges (consumables) are not covered by warranty. However, if there is a problem, contact the store where they were purchased. •...

  • Page 160: Specifications

    10. Appendix Specifications • The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury. Main Unit Configuration Desktop Print Process Laser beam scanning & Electrophotographic printing 4 drums tandem method First Print Speed Monochrome: 14 sec or less (A4 /8...
  • Page 161 Specifications Media Type See p.57 "Paper and Other Media" Paper Output Capacity Standard 150 sheets (80 g/m , 20 lb.) Paper Input Capacity Standard Paper Tray 250 sheets * Bypass Tray 1 sheet * Optional Paper Feed Units 500 sheets * Paper weight: 80 g/m (20 lb.
  • Page 162 10. Appendix Noise Emission * Sound Power Level (Main unit only) Type 2 Type 1 Stand-by Less than 40 dB (A) Less than 40 dB (A) Monochrome: Less than 63 dB (A) Monochrome: Less than 62.8 dB (A) Printing Color: Less than 64 dB (A) Color: Less than 62.8 dB (A) Sound Power Level (Complete system) Type 2...

  • Page 163: Options

    Specifications • USB2.0 It requires a USB computer port and cable that support USB 2.0. • USB Host (2.0) Printer Language • Type 1: DDST, PictBridge • Type 2: PJL, PCL 5c/6, PostScript Level 3, PictBridge Fonts • Type 2: 80 fonts Options Paper Feed Unit TK1010...

  • Page 164: Trademarks

    10. Appendix Trademarks Adobe, Acrobat, PostScript, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple, Macintosh, Mac OS, TrueType, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 165 Trademarks • The product names of Windows Server 2003 are as follows: ® ® Microsoft Windows Server 2003 Standard Edition ® ® Microsoft Windows Server 2003 Enterprise Edition ® ® Microsoft Windows Server 2003 Web Edition ® ® Microsoft Windows Server 2003 Datacenter Edition •...
  • Page 166 10. Appendix...

  • Page 167: Index

    INDEX Additional troubleshooting......... Guide to the printer exterior - front view............Alert indicator............exterior - rear view............Attaching Paper Feed Unit TK1010....inside................... Bond paper............How to read this manual......... Bypass tray............. HTML manuals............Cardstock............... Installing the printer..........CAUTION labels............. Intermediate transfer unit........
  • Page 168 Moving in a short distance Paper tray................ Printer................tray 1................tray 2................Removing misfed paper........Network............41, 47 Replacing the Fusing Unit and Transfer Rollor. . No DHCP............49, 52 Replacing the intermediate transfer unit.... Note................Replacing the print cartridge........ Replacing the waste toner bottle......
  • Page 169 Unsupported paper..........USB connection........... Using the printer again after it has been inactive for a long period..........Viewing the HTML manuals........WARNING labels........... Waste toner bottle........105, 157 When printer does not print....... Where to put the printer........
  • Page 170 MEMO M096...
  • Page 171 © 2011...
  • Page 172 M096-8604A...

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