Packing A Router Or Component For Shipment; Tools And Parts Required; Packing The Services Router For Shipment; Packing Components For Shipment - Juniper J-series Services Router J2350 Hardware Manual

NOTE: Do not return any component to Juniper Networks unless you have first
obtained an RMA number. Juniper Networks reserves the right to refuse shipments
that do not have an RMA. Refused shipments are returned to the customer via collect
freight.
For more information about return and repair policies, see the customer support
Web page at
For product problems or technical support issues, open a support case using the Case
Manager link at
United States) or 1-408-745-9500 (outside the United States).
When you need to return a component:
1.
2.
3.
4.

Packing a Router or Component for Shipment

This section contains the following topics:

Tools and Parts Required

To remove components from the router or the router from a rack, you need the
following tools and parts:
Chapter 10: Contacting Customer Support and Returning Hardware
http://www.juniper.net/support/guidelines.html
http://www.juniper.net/support/
Determine the part number and serial number of the component. For instructions,
see "Locating Component Serial Numbers" on page 169.
Obtain an RMA number from JTAC.
Provide the following information:
Part number and serial number of component
Your name, organization name, telephone number, fax number, and shipping
address
Description of the failure
The support representative validates your request and issues an RMA number
for return of the component.
Pack the router or component for shipment, as described in "Packing a Router
or Component for Shipment" on page 173.
Tools and Parts Required on page 173
Packing the Services Router for Shipment on page 174
Packing Components for Shipment on page 174
Blank panels to cover empty slots
Electrostatic bag or antistatic mat, for each component
Electrostatic discharge (ESD) grounding wrist strap
.
, or call 1-888-314-JTAC (within the
Packing a Router or Component for Shipment
173