Usb Port Service Check - Lexmark C925 Service Manual

Step Questions / actions
12 Is the device physically connected (ethernet
cable) to the network?
13 Try using a different ethernet cable.
Did this remedy the situation?
14 Have the network administrator check the
network drop for activity.
Is the drop functioning properly?
15
Is the printer on the same wireless network as
the other devices?
16
Assign the correct wireless network to the
printer.
Did this fix the problem?
17
Are the other devices on the wireless network
communicating properly?
18 Verify that the ISP wireless card cable and any
other ISP cables are properly seated in their
connectors.
Are the cables connected correctly?
19
Properly reseat the ISP cables.
Did this fix the problem?
20 Perform the option card service check. See
"USB port service check" on page
Was there another faulty ISP option?
21 Replace the ISP wireless card?
Did this fix the problem?

USB port service check

1.
Perform a print test to make sure the printer prints correctly. Verify that the indicator light is on, then print
the menu settings by Menu Settings Page from the Reports Menu in the menus.
2.
Be sure the printer USB cable is designed for bidirectional printing.
3.
Be sure the user's application is set up correctly.
4.
If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the
USB cable is installed, but the printer still fails to print on command from the host computer, then replace
the controller board.
5.
Check the USB cable for continuity.
Yes
Go to step 13.
Problem resolved
Replace the controller
board.
Go to step 17.
Problem resolved
Go to step 18.
Go to step 20.
Problem resolved.
Replace the faulty ISP
2-61. option.
Problem resolved.
5041-030
No
Go to step 15.
Go to step 14.
Contact the network
administrator.
Go to step 16.
Go to step 17.
Contact the network
administrator.
Go to step 19.
Go to step 20.
Go to step 21.
Replace the RIP board.
2-61
Diagnostic information
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