Page 1 C925 User's Guide November 2013 www.lexmark.com Machine type(s): 5041 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Learning about the printer................8 Thank you for choosing this printer!......................8 Finding information about the printer......................8 Selecting a location for the printer......................9 Printer configurations..........................10 Understanding the printer control panel....................11 Understanding the home screen..............13 Understanding the home screen......................13 Using the touch-screen buttons......................14 Setting up and using the home screen applications........17 Finding the IP address of the printer.......................17...
Page 3 Contents Loading paper and specialty media............69 Setting the paper size and type.......................69 Loading the standard or optional 550‑sheet tray...................69 Loading the multipurpose feeder......................73 Linking and unlinking trays........................76 Paper and specialty media guide..............78 Paper guidelines............................78 Storing paper............................80 Supported paper sizes, types, and weights.....................81 Printing......................84 Printing a document..........................84 Printing from a flash drive........................85...
Page 4 Contents Maintaining the printer................150 Cleaning the exterior of the printer......................150 Cleaning the printhead lenses.......................150 Storing supplies.............................153 Checking the status of supplies......................153 Ordering supplies..........................154 Replacing Supplies..........................155 Moving the printer..........................161 Administrative support................163 Finding advanced networking and administrator information.............163 Using the Embedded Web Server......................163 Checking the virtual display........................163 Checking the printer status........................163 Viewing reports.............................164...
Page 5 Contents Solving color quality problems......................206 Embedded Web Server does not open....................209 Contacting customer support........................210 Notices.....................211 Product information..........................211 Edition notice............................211 Power consumption..........................215...
Page 6: Safety Information
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 7 Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 8: Learning About The Printer
Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides may be available on the Software and Documentation CD.
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Configurations
Learning about the printer 385 mm (15.16 in.) 609.6 mm (24.0 in.) 100 mm (3.94 in.) 100 mm (3.94 in.) 100 mm (3.94 in.) Printer configurations Notes: • The printer stand is a cabinet that can be converted into a caster base. •...
Page 11: Understanding The Printer Control Panel
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Understanding the printer control panel...
Page 12 Learning about the printer Item Description Stop/Cancel Stops all printer activity Note: A list of options is displayed once Stopped appears on the display.
Page 13: Understanding The Home Screen
Understanding the home screen Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 14: Using The Touch-Screen Buttons
Understanding the home screen This may also appear on the home screen: Touch Search Held Jobs Search current held jobs. Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 15 Understanding the home screen Touch Left scroll decrease Scroll to another value in decreasing order. Down arrow Scroll down. Accept Save a setting. Cancel • Cancel an action or a selection. • Cancel out a screen and return to the previous screen. Back Navigate back to the previous screen.
Page 16 Understanding the home screen Features Feature Description Menu trail line: A menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu. It gives the exact location Menus >...
Page 17: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Notes: • Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded applications. Some applications are supported only on select printer models.
Page 18: Activating The Home Screen Applications
Setting up and using the home screen applications Activating the home screen applications For detailed information about configuring and using home screen applications, visit the Lexmark Web site at http://support.lexmark.com. Background and Idle Screen Icon Description The application lets you customize the background and idle screen of your printer home screen.
Page 19: Remote Operator Panel
Setting up and using the home screen applications Eco‑Settings Icon Description The application lets you easily manage energy consumption, noise, toner, and paper usage settings to help reduce the environmental impact of your printer. Showroom Icon Description The application lets you create and display a customized slide show on the touch screen of your printer. You can specify how long each slide is displayed, and images can be loaded either from a flash drive or through the printer Embedded Web Server.
Page 20: Exporting And Importing A Configuration Using The Embedded Web Server
Setting up and using the home screen applications Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers.
Page 21: Additional Printer Setup
Fonts • Firmware cards – Bar Code – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS‑232‑C Serial ISP – Parallel 1284‑B ISP – MarkNet N8250 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 22 Additional printer setup Note: This task requires a flathead screwdriver. Remove the cover. Turn the screws on the metal panel counterclockwise to remove them, and then pull the panel down. Note: Remove the two screws emphasized in the illustration. Note: Do not unplug the fan cable unless necessary. Use the following illustration to locate the appropriate connectors.
Page 23: Installing A Memory Card
Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Lift up and reattach the metal panel. Turn the screws on the metal panel clockwise. Reattach the cover.
Page 24 Additional printer setup For more information, see “Accessing the system board” on page Notes: • This task requires a flathead screwdriver. • Do not unplug the fan cable upon opening the metal panel. Note: Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. On the system board, open the memory card connector latches.
Page 25: Installing A Flash Memory Or Firmware Card
Additional printer setup Notch Ridge Push the memory card straight into the connector until it clicks into place. Reattach the system board cover. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
Page 26: Installing An Internal Solutions Port
Reattach the system board cover. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 27 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Remove the cover. Turn the screws on the metal panel counterclockwise to remove them, and then pull the panel down. Note: Remove the two screws emphasized in the illustration.
Page 28 Additional printer setup Unpack the ISP and Connectivity Installation Kit. Plastic mounting bracket Screws Connectivity Installation Kit Plastic cover Screws Metal housing ISP cable Note: Several parts may be in the ISP and Connectivity Installation Kit. Remove the old ISP cable.
Page 29 Additional printer setup Using a thumbscrew, attach the plastic mounting bracket to the back of the ISP. Insert the ISP into the metal housing. Note: The plastic mounting bracket attached to the ISP has three tabs that will click into the holes of the metal housing.
Page 30 Additional printer setup Attach the ISP cable to the connector on the ISP. Attach the ISP to the metal panel using three screws that came with the Connectivity Installation Kit.
Page 31 Additional printer setup Attach the ISP cable to the connector on the system board. Reconnect the fan cable to its connector on the system board.
Page 32: Installing A Printer Hard Disk
Snap on the plastic cover over the metal housing. Installing a printer hard disk The optional printer hard disk can be installed with or without a Lexmark Internal Solutions Port (ISP). CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 33 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board” on page Notes: •...
Page 34: Removing The Printer Hard Disk
Additional printer setup Align the standoffs of the printer hard disk to the holes on the system board, and then press on the printer hard disk until the standoffs are in place. Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Reattach the system board cover.
Page 35 Additional printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Access the system board. For more information, see “Accessing the system board” on page Notes: •...
Page 36: Installing Optional Trays
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any options you have purchased in the following order: •...
Page 37 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 38 Additional printer setup Attach the thumbscrews on top of the printer stand.
Page 39 Additional printer setup Align the optional tray to the printer stand, then lower the printer to the tray. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550‑sheet tray.
Page 40 Additional printer setup Remove the screw from the 250‑sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550‑sheet tray to the printer stand. Open the optional 550‑sheet tray and remove the screw.
Page 41 Additional printer setup Open the printer stand. Place a bracket over the screw hole and secure it with the screw. Close the optional tray and printer stand. Plug in the electrical connections between trays. Attach brackets to the back of the printer, optional tray, and printer stand. Bracket to lock optional tray to printer Bracket to lock optional tray to printer stand...
Page 42 Additional printer setup Insert brackets on the slots located at the back of the optional tray and printer stand. Secure the brackets with screws. Insert brackets on the slots located at the back of the printer and optional tray.
Page 43 Additional printer setup Secure the brackets with screws. Insert the bases on the slots at the sides of the printer stand and secure them with screws. Turn the printer back on. Set the printer software to recognize the optional input source. For more information, see “Updating available options in the printer driver”...
Page 44 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 45 Additional printer setup Lift the upper portion of the printer stand, leaving the base. Attach the thumbscrews on the caster base.
Page 46 Additional printer setup Align the trays to the caster base, then lower the printer to the trays. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550‑sheet tray.
Page 47 Additional printer setup Remove the screw from the 250‑sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550‑sheet trays together using the screws that came with the trays. Remove the upper optional 550-sheet tray drawer.
Page 48 Additional printer setup Reach into the lower optional tray and insert a screw, pushing it upward to the optional tray above it. Plug in the electrical connections between trays. Attach brackets to the back of the printer and optional trays. Insert brackets on the slots located at the back of the optional trays.
Page 49: Attaching Cables
Additional printer setup Insert brackets on the slots located at the back of the printer and optional tray. Secure the brackets with screws. Insert the bases on the slots at the sides of the caster base and secure them with screws. Turn the printer back on.
Page 50: Verifying Printer Setup
Additional printer setup Connect the printer to the computer using a USB cable or Ethernet cable. Be sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing.
Page 51: Setting Up The Printer Software
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 52: Setting Up Wireless Printing
Additional printer setup In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier Click or click Start, and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK.
Page 53: Installing The Printer On A Wireless Network (Windows)
Additional printer setup • Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks. Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select. •...
Page 54 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 55: Installing The Printer On A Wireless Network (Macintosh)
Additional printer setup Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. Follow the instructions on the computer screen.
Page 56 Additional printer setup In Mac OS X version 10.5 or later From the Apple menu, navigate to either of the following: • System Preferences > Network > Wi‑Fi • System Preferences > Network > AirPort In Mac OS X version 10.4 From the Finder, navigate to: Applications >...
Page 57 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the printer.
Page 58: Installing The Printer On An Ethernet Network
From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 59: For Macintosh Users
Additional printer setup Select Ethernet connection, and then click Continue. Attach the Ethernet cable when instructed to do so. Select the printer from the list, and then click Continue. Note: If the configured printer does not appear in the list, then click Modify Search. Follow the instructions on the computer screen.
Page 60: Changing Port Settings After Installing A New Network Internal Solutions Port
Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Page 61 Additional printer setup Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Open the printers folder.
Page 62: Setting Up Serial Printing
From the Software and Documentation CD that came with your printer • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the software installer package.
Page 63 Additional printer setup If the port is not in the list, then click Refresh, or navigate to: Add port > select a port type > enter the necessary information > OK Click Continue > Finish. Set the COM port parameters. After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver.
Page 64: Minimizing Your Printer's Environmental Impact
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 65: Saving Energy
Minimizing your printer's environmental impact Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 165. Print in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. For more information, “Printing in black and white”...
Page 66: Adjusting Sleep Mode
Minimizing your printer's environmental impact If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Settings >...
Page 67: Using Hibernate Mode
Minimizing your printer's environmental impact Using Hibernate Mode Hibernate is an ultra‑low power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: •...
Page 68: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 69: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except in the standard 150‑sheet tray (Tray 1) and in the multipurpose feeder. The Paper Size setting for Tray 1 is set manually via the wheel on the tray, while the Paper Size setting for the multipurpose feeder is set in the Paper Size menu.
Page 70 Loading paper and specialty media Notice the size indicators at the bottom of the tray. Use these indicators to help position the guides. Make sure to release the width guide lock at the rear of the tray. Squeeze and then slide the width guide to the correct position for the paper size you are loading.
Page 71 Loading paper and specialty media Squeeze and then slide the length guide to the correct position for the paper size you are loading. Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 72 Loading paper and specialty media Adjust both the width and length guides to lightly touch the edge of the paper stack. Make sure the paper fits loosely in the tray, lies flat, and is not bent or wrinkled. Turn the wheel clockwise to set the paper size. Lock the width guide.
Page 73: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, verify the Paper Size and Paper Type for the tray based on the paper you loaded. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes.
Page 74 Loading paper and specialty media Gently pull the extension until it is fully extended. Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface. Paper Envelopes Transparencies...
Page 75 Loading paper and specialty media Notes: • Load A3‑, A6‑, 11x17, JIS B4‑, Statement‑ and legal‑size media in short‑edge orientation. • Load A4‑, A5‑, Exec‑, JIS B5‑ and letter‑size media in long‑edge orientation. • Load envelopes flap side up in short‑edge orientation. •...
Page 76: Linking And Unlinking Trays
Loading paper and specialty media Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or for printing multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked.
Page 77: Assigning A Custom Paper Type Name
Loading paper and specialty media Assigning a custom paper type name From the home screen, navigate to: > Paper Menu > Paper Size/Type Select the tray number or MP Feeder Type. Touch the left or right arrow until Custom Type [x] or another custom name appears. Touch Configuring a custom name If the printer is on a network, then you can use the Embedded Web Server to define a name other than Custom Type [x]...
Page 78: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m (16–47‑lb) grain long paper.
Page 79: Unacceptable Paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser and LED (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper. However, no...
Page 80: Storing Paper
Paper and specialty media guide Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 81: Supported Paper Sizes, Types, And Weights
The following tables provide information on standard and optional paper sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.
Page 82 Paper and specialty media guide Paper size and 150‑ 250‑ sheet 550‑ Manual Manual MP Feeder Duplex Dimension sheet tray tray sheet tray Paper Envelope 11x17 279 x 432 mm (11 x 17 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm...
Page 83: Supported Paper Types And Weights
Paper and specialty media guide Paper size and 150‑ 250‑ sheet 550‑ Manual Manual MP Feeder Duplex Dimension sheet tray tray sheet tray Paper Envelope Other Envelope 86 x 165 mm to 216 x 356 mm (3.375 x 6.50 in. to 8.5 x 14 in.) Paper size is supported if printer is set to metric.
Page 84: Printing
Printing Printing Printing a document Printing a document From the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Adjust the settings, if necessary.
Page 85: Printing From A Flash Drive
Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing from a flash drive...
Page 86: Printing Specialty Documents
Printing From the printer control panel, touch the document you want to print. Touch the arrows to increase the number of copies to print, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
Page 87: Tips On Using Transparencies
• Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 88: Tips On Using Labels
Note: Use paper label sheets for occasional use only. Vinyl, pharmacy, and dual‑sided labels are not supported. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: •...
Page 89: Printing Confidential And Other Held Jobs
Printing • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 220°C (446°F) without releasing hazardous emissions.
Page 90: Canceling A Print Job
Printing From the home screen, navigate to: > Reports > Print Directory Using Max Speed and Max Yield The Max Speed and Max Yield settings let you choose between a faster print speed or a higher toner yield. Max Yield is the factory default setting.
Page 91: Canceling A Print Job From The Computer
Printing Canceling a print job from the computer For Windows users Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier Click or click Start, and then click Run.
Page 92: Understanding Printer Menus
Understanding printer menus Understanding printer menus Menus list Supplies Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page General Settings Cyan Cartridge Paper Size/Type Device Statistics Flash Drive Menu Magenta Cartridge Configure MP Network Setup Page Print Settings Yellow Cartridge Substitute Size Network [x] Setup Page...
Page 93: Supplies Menu
Understanding printer menus Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the waste toner bottle Waste Toner Bottle • Select Yes to reset the supply counter. • Select No to exit. Cyan Cartridge Shows the status of the cyan toner cartridge Early Warning Invalid...
Page 94 Understanding printer menus Menu item Description Black Cartridge Shows the status of the black toner cartridge Early Warning Invalid Near End of Life Replace Missing Defective Unsupported Cyan Imaging Unit Shows the status of the cyan imaging unit Early Warning Replace Missing Magenta Imaging Unit...
Page 95: Paper Menu
Understanding printer menus Menu item Description Fuser Shows the status of the fuser Early Warning Replace Missing Transfer module Shows the status of the transfer module Early Warning Replace Missing Maintenance Kit Shows the status of the maintenance kit Replace Paper menu Default Source menu Menu item...
Page 96 Understanding printer menus Paper Size/Type menu Menu item Description Tray [x] Size Specifies the paper size loaded in each tray (LEF) Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory JIS B4 default setting. •...
Page 97 Understanding printer menus Menu item Description MP Feeder Size Specifies the paper size loaded in the multipurpose feeder Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory Executive default setting. JIS B4 • From the Paper menu, Configure MP Feeder must be set to Cassette for MP Feeder to appear as a menu setting.
Page 98 Understanding printer menus Menu item Description Manual Paper Size Specifies the size of the paper loaded manually Letter Note: Letter is the US factory default setting. A4 is the international factory Legal default setting. Executive JIS B4 11 x 17 Oficio (México) Folio Statement...
Page 99: Configure Mp Menu
Understanding printer menus Menu item Description Manual Envelope Type Specifies the type of envelope loaded manually Envelope Note: Envelope is the factory default setting. Rough Envelope Custom Type [x] Note: Only installed trays are listed in this menu. Configure MP menu Menu item Description Configure MP...
Page 100 Understanding printer menus Menu item Description Transparency Weight Specifies the relative weight of the transparencies loaded Normal Note: Normal is the factory default setting. Heavy Light Recycled Weight Specifies the relative weight of the recycled paper loaded Normal Note: Normal is the factory default setting. Heavy Light Glossy Weight...
Page 101: Paper Loading Menu
Understanding printer menus Menu item Description Colored Weight Specifies the relative weight of the colored paper loaded Normal Note: Normal is the factory default setting. Heavy Light Light Weight Specifies the relative weight of the paper loaded Light Note: Light is the factory default setting. Heavy Weight Specifies the relative weight of the paper loaded Heavy...
Page 102 Understanding printer menus Menu item Description Vinyl Labels Loading Determines whether 2‑sided printing occurs for all print jobs that specify Vinyl Labels as the paper type Duplex Note: Off is the factory default setting. Bond Loading Determines whether 2‑sided printing occurs for all print jobs that specify Bond as the paper type Duplex Note: Off is the factory default setting.
Page 103: Custom Types Menu
Understanding printer menus Custom Types menu Menu item Description Custom Type [x] Associates a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined Custom Name created from the Embedded Paper Web Server or from MarkVision Professional Card Stock Transparency...
Page 104: Reports Menu
Understanding printer menus Menu item Description Portrait Height Sets the portrait height 3–48 inches Notes: 76–1219 mm • 48 inches is the US factory default setting. Inches can be increased in 0.01‑inch increments. • 1219 mm is the international factory default setting. Millimeters can be increased in 1‑mm increments.
Page 105: Network/Ports Menu
Understanding printer menus Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card or printer hard disk Note: Make sure the optional flash memory or printer hard disk is installed correctly and working properly. Asset Report Prints a report containing printer asset information, such as serial number and model name...
Page 106 Understanding printer menus Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 107: Network Reports Menu
Understanding printer menus Menu item Description Standard Network Setup Displays and sets the printer network settings. Reports Note: The Wireless menu appears only when the printer is connected to a wireless Network Card network. TCP/IP IPv6 Wireless AppleTalk Network [x] Setup Reports Network Card TCP/IP...
Page 108: Tcp/Ip Menu
Understanding printer menus Menu item Description Banner Page Allows the printer to print a banner page Note: Off is the factory default setting. TCP/IP menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > TCP/IP Note: This menu is available only in network models or printers attached to print servers.
Page 109: Ipv6 Menu
Understanding printer menus Menu item Description WINS Server Address Lets you view or change the current WINS server address Enable DDNS Lets you view or change the current DDNS setting Note: Yes is the factory default setting. Enable mDNS Lets you view or change the current mDNS setting Note: Yes is the factory default setting.
Page 110: Appletalk Menu
Understanding printer menus Menu item Description WPS PBC Mode Lets you connect the printer to a wireless network by pressing buttons on both the printer and the access point (wireless router) within a given period of time WPS PIN Mode Lets you connect the printer to a wireless network by using a PIN on the printer and entering it into the wireless settings of the access point WPS Auto Detect...
Page 111: Standard Usb Menu
Understanding printer menus Menu item Description Set Zone Provides a list of AppleTalk zones available on the network [default] Note: When “default” is selected, the printer uses the AppleTalk zone that the [list of zones available on the network] router identifies as the default zone for the network. If no default zone exists, then the zone marked with an * is the default setting.
Page 112 Understanding printer menus Menu item Description USB Buffer Sets the size of the USB input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 113 Understanding printer menus Parallel [x] menu Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. •...
Page 114 Understanding printer menus Menu item Description Job Buffering Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 115 Understanding printer menus Menu item Description ENA gateway Sets the gateway information for an external print server yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Menu item Description PCL SmartSwitch...
Page 116 Understanding printer menus Menu item Description Serial Buffer Sets the size of the serial input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
Page 117: Smtp Setup Menu
Understanding printer menus Menu item Description Baud Specifies the rate at which data can be received through the serial port 9600 Notes: 19200 • 9600 is the factory default setting. 38400 • 138200, 172800, 230400, and 345600 baud rates are only displayed in the 57600 Standard Serial menu.
Page 118 Understanding printer menus Menu item Description Use SSL Sets the printer to use SSL for increased security when connecting to the SMTP server Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 119: Security Menu
Understanding printer menus Security menu Miscellaneous Security Settings menu Menu item Description Login Restriction Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1–10 Notes: Failure time frame •...
Page 120: Disk Wiping Menu
Understanding printer menus Menu item Description Verify Job Expiration Sets a time limit on how long the printer stores print jobs needing verification 1 hour 4 hours 24 hours 1 week Reserve Job Expiration Sets a time limit on how long the printer stores print jobs for printing at a later time 1 hour 4 hours 24 hours...
Page 121: Security Audit Log Menu
Understanding printer menus Menu item Description Automatic Method Automatic wiping marks all disk space used by a previous print job and does not permit the file system to reuse this space until it has been cleared. Single pass Only Automatic wiping enables users to activate disk wiping without having to turn Multiple pass the printer off for an extended amount of time.
Page 122: Set Date And Time Menu
Understanding printer menus Menu item Description Configure Log Specifies whether and how audit logs are created Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
Page 123: Settings Menu
Understanding printer menus Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: Some languages may not be available for all printers. Francais Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska...
Page 124 Understanding printer menus Menu item Description Quiet Mode Reduces the amount of noise produced by the printer Notes: • Off is the factory default setting. This setting supports the performance specifications of your printer. • On configures the printer to produce as little noise as possible.
Page 125 Understanding printer menus Menu item Description Paper Sizes Specifies the default paper measurement Notes: Metric • The initial setting is determined by your country or region selection in the initial setup wizard. • Changing this setting also changes the default for each input source in the Paper Size/Type menu.
Page 126 Understanding printer menus Menu item Description Displayed Information Lets you customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to Display Default Alternate...
Page 127 Understanding printer menus Menu item Description Audio Feedback Sets the audio volume for the buttons Button Feedback Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Volume 1–10 Show Bookmarks Determines whether or not the Bookmarks icon is displayed Notes: •...
Page 128 Understanding printer menus Menu item Description Timeouts Specifies the number of minutes of inactivity before some systems begin entering a minimum power state Sleep Mode Disabled Notes: 1–240 • 5 minutes is the factory default setting. • A lower setting conserves more energy, but may require longer warm‑up times.
Page 129 Understanding printer menus Menu item Description Print Recovery Lets the printer handle print jobs even after the printer has gone offline within a specified time period. Auto Continue Disabled Note: Disabled is the factory default setting. 5–255 Print Recovery Specifies whether the printer reprints jammed pages Jam Recovery Notes: Auto...
Page 130: Flash Drive Menu
Understanding printer menus Menu item Description Press and Hold Sleep Button Determines how the printer while in Idle state, reacts to a long press of the Sleep button Do Nothing Sleep Notes: Hibernate • Do Nothing is the factory default setting. •...
Page 131 Understanding printer menus Menu item Description Duplex Binding Defines the way duplex pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Long Edge Short Edge Notes: •...
Page 132: Setup Menu
Understanding printer menus Menu item Description Separator Sheets Specifies whether blank separator sheets are inserted Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to On.
Page 133 Understanding printer menus Menu item Description Print Area Sets the logical and physical printable area Normal Notes: Whole Page • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. •...
Page 134: Job Accounting Menu
Understanding printer menus Job Accounting menu Note: This menu item appears only if a formatted, non-defective printer hard disk is installed. The printer hard disk cannot be read/write‑ or write‑protected. Menu item Description Job Accounting Log Determines if the printer creates a log of the print jobs it receives Note: Off is the factory default setting.
Page 135: Finishing Menu
Understanding printer menus Menu item Description E‑mail Address to Send Logs Specifies the e‑mail address to which the device sends job accounting logs Log File Prefix Note: The current host name defined in the TCP/IP menu is used as the default log file prefix.
Page 136 Understanding printer menus Menu item Description Separator Sheets Specifies whether blank separator sheets are inserted Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to On.
Page 137: Quality Menu
Understanding printer menus Quality menu Menu item Description Print Mode Specifies whether images are printed in monochrome grayscale or in color Color Note: Color is the factory default setting. Black Only Color Correction Adjusts the color output on the printed page Auto Notes: •...
Page 138 Understanding printer menus Menu item Description RGB Brightness Adjusts brightness in color outputs ‑6 to 6 Notes: • 0 is the factory default setting. ‑6 is the maximum decrease. 6 is the maximum increase. • • This does not affect files where CMYK color specifications are being used. RGB Contrast Adjusts contrast in color outputs 0–5...
Page 139 Understanding printer menus Menu item Description Manual Color Customizes the RGB color conversions RGB Image Notes: Vivid • sRGB Display is the factory default setting for RGB Image. This applies a color sRGB Display conversion table to an output that matches the colors displayed on a computer Display True Black monitor.
Page 140: Utilities Menu
Understanding printer menus Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the printer hard disk Confidential Notes: Held • Selecting a setting affects only print jobs that are resident in the printer. Not Restored Bookmarks, print jobs on flash drives, and other types of held jobs are not affected.
Page 141: Xps Menu
Understanding printer menus XPS menu Menu item Description Print Error Pages Prints a page containing information on errors, including XML markup errors Note: Off is the factory default setting. PDF menu Menu item Description Scale to Fit Scales page content to fit the selected paper size Note: No is the factory default setting.
Page 142: Pcl Emul Menu
Understanding printer menus PCL Emul menu Menu item Description Font Source Specifies the set of fonts used by the Font Name menu item Resident Notes: Disk • Resident is the factory default setting. Resident shows the factory default Download set of fonts downloaded in RAM. Flash •...
Page 143 Understanding printer menus Menu item Description PCL Emulation Settings Specifies the orientation of text and graphics on the page Orientation Notes: Portrait • Portrait is the factory default setting. Portrait prints text and graphics Landscape parallel to the short edge of the page. •...
Page 144: Html Menu
Understanding printer menus Menu item Description Tray Renumber Displays the factory default setting assigned to each tray, drawer, or feeder View Factory Defaults None Tray Renumber Returns all tray, drawer, and feeder assignments to the factory default settings Restore Defaults HTML menu Menu Item Description...
Page 145: Image Menu
Understanding printer menus Menu item Description Scale Scales the default font for HTML documents 1–400% Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Sets the page orientation for HTML documents Portrait Note: Portrait is the factory default setting.
Page 146: Help Menu
The Help menu consists of a series of Help pages that are stored in the printer as PDF files. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com. Menu item Description...
Page 147: Securing The Memory Before Moving The Printer
Securing the memory before moving the printer Securing the memory before moving the printer Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below.
Page 148: Erasing Non-Volatile Memory
Securing the memory before moving the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Page 149: Configuring Printer Hard Disk Encryption
Securing the memory before moving the printer Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server From the Embedded Web Server, click Settings >...
Page 150: Maintaining The Printer
Maintaining the printer Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
Page 151 Maintaining the printer Remove the imaging unit: Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit. Locate the LED wipe at the end of the imaging unit. Make sure it is in the correct position.
Page 152 Maintaining the printer Reinstall the imaging unit. When inserted into the printer, the LED wipe will rub across the row of LEDs, thus cleaning the printhead lenses. Insert the imaging unit into the printer until it clicks into place. Using both hands, push the sides of the internal cover firmly until the cover clicks into place.
Page 153: Storing Supplies
Maintaining the printer Insert the toner cartridge into the printer and then turn the toner lock lever to the left. Repeat step 2–6 to for all imaging units. Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 154: Ordering Supplies
The Device Status page appears, displaying a summary of supply levels. Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com...
Page 155: Replacing Supplies
Maintaining the printer Part name Part number Magenta imaging unit C925X74G Cyan imaging unit C925X73G Ordering a fuser or a transfer module When 80.xx Fuser life warning, 80.xx Fuser near life warning, or 83.xx Transfer module life warning appears, order a replacement fuser or a transfer module. When 80.xx Replace fuser or 83.xx Replace transfer module appears, install the new fuser or the new transfer module.
Page 156 Maintaining the printer Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit with the toner cartridge attached to it. Unpack the replacement imaging unit. Peel off the black protective sheet and the toner sealing tape. Insert the imaging unit into the printer until it clicks it into place.
Page 157 Maintaining the printer Using both hands, push the sides of the internal cover firmly until the cover clicks into place. Unpack the toner cartridge, and then shake it to redistribute the toner. Peel off the toner sealing tape. Insert the toner cartridge and turn the lock lever to the left.
Page 158: Replacing A Toner Cartridge
Maintaining the printer Close the front door. Replacing a toner cartridge Open the front door. Warning—Potential Damage: To avoid overexposing the imaging units, do not leave the door open for more than 10 minutes. Turn the toner lock lever to the right and pull the toner cartridge out. Unpack the toner cartridge, and then shake it to redistribute the toner.
Page 159: Replacing The Waste Toner Bottle
Maintaining the printer Peel off the toner sealing tape. Insert the new cartridge into the printer and then turn the toner lock lever to the left. Close the front door. Replacing the waste toner bottle Turn the printer off. Open the front door.
Page 160 Maintaining the printer Open the internal cover. Pull out the used waste toner bottle. Unpack the new waste toner bottle. Insert the new waste toner bottle into the printer.
Page 161: Moving The Printer
Maintaining the printer Using both hands, push the sides of the internal cover firmly until it clicks into place. Close the front door. From the printer control panel, reset the Waste Toner Bottle counter in the Supplies menu. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 162: Shipping The Printer
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Page 163: Administrative Support
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, then the Embedded Web Server is available for a range of functions including: •...
Page 164: Viewing Reports
Administrative support Note: If you do not know the IP address of the printer, then you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Device Status.
Page 165: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and specialty media and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this chapter. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
Page 166 Clearing jams Area Jam numbers What to do Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover. Lower the duplex unit, and then remove any jams. 231‑239 Open the side cover.
Page 167: 200 Paper Jam
Clearing jams 200 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jammed paper up and out to remove it from the paper path. Notes: •...
Page 168: Paper Jam
Clearing jams 201 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Determine where the jam is located, and then remove it: If the paper is visible under the fuser, then grasp it on each side and pull it out.
Page 169: 203 Paper Jam
Clearing jams Notes: • Make sure all paper fragments are removed. • Pull the jammed paper downwards. • If the paper is in the fuser, then the fuser nip release lever should be lowered and should be switched to envelope mode. •...
Page 170: 230 Paper Jam
Clearing jams 230 paper jam Open the side door. Hold onto the handles of the duplexing unit, open the cover, and then remove any jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 171: 24X Paper Jam
Clearing jams Close the cover of the duplexing unit. Close the side door. Touch Continue, jam cleared. 24x paper jam Paper jam in Tray 1 Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed.
Page 172 Clearing jams Open Tray 1, and then pull the jammed pages straight up and out. Note: Make sure all paper fragments are removed. Close Tray 1. Touch Continue, jam cleared. Paper jam in one of the optional trays Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed.
Page 173: 250 Paper Jam
Clearing jams Open the specified tray, and then pull the jammed pages out. Note: Make sure all paper fragments are removed. Close the tray. Touch Continue, jam cleared. 250 paper jam Remove any jammed pages from the multipurpose feeder. Load paper into the multipurpose feeder. Touch Continue, jam cleared.
Page 174: Troubleshooting
Troubleshooting Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 175: Close Front Or Side Door
Troubleshooting • Touch Cancel job to cancel the print job. Change [paper source] to [custom string] Try one or more of the following: • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Page 176: Disk Corrupted
Troubleshooting Disk corrupted The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted. Touch Format disk to reformat the printer hard disk and clear the message. Note: Formatting deletes all the files stored on the printer hard disk.
Page 177 Troubleshooting Load [src] with [custom type name] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.
Page 178: Paper Changes Needed
Troubleshooting Load Manual Feeder with [custom string] Try one or more of the following: • Load the specified paper in the manual feeder. • Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. •...
Page 179: Supply Needed To Complete Job
Troubleshooting Note: Held jobs that are not restored stay on the hard disk and are inaccessible. Supply needed to complete job A supply needed to complete the job is missing. Touch Cancel to clear the message. Tray [x] paper size unsupported The paper size in the specified tray is unsupported.
Page 180: Insufficient Memory To Support Resource Save Feature
Troubleshooting • Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed. • Cancel the print job. 35 Insufficient memory to support Resource Save feature Try one or more of the following: •...
Page 181: Memory Full
Troubleshooting 38 Memory full Try one or more of the following: • Touch Cancel job to clear the message. • Install additional printer memory. 39 Complex page, some data may not have printed Try one or more of the following: •...
Page 182: Standard Network Software Error
Troubleshooting 54 Standard network software error Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Network [x] software error Try one or more of the following: •...
Page 183: Standard Parallel Port Disabled
Troubleshooting 56 Standard parallel port disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 USB port [x] disabled Try one or more of the following: •...
Page 184: Too Many Trays Attached
Troubleshooting 58 Too many trays attached Turn the printer off. Unplug the power cord from the wall outlet. Remove the additional trays. Connect the power cord to a properly grounded outlet. Turn the printer back on. 58 Input config error Turn the printer off.
Page 185: Xx Replace Fuser
Troubleshooting 80.xx Replace fuser Replace the fuser using the instruction sheet that came with the replacement part. 80.xx Fuser missing Replace the fuser, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 82.xx Replace waste toner bottle Replace the waste toner bottle.
Page 186 Troubleshooting 84.xx [color] imaging unit nearly low Order a replacement imaging unit. When print quality is reduced, install the new imaging unit, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 84.xx [color] imaging unit low Order a replacement imaging unit immediately.
Page 187: Solving Printing Problems
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts.
Page 188: Confidential And Other Held Jobs Do Not Print
Contact your system support person to make sure the network is functioning correctly. The printer software is available on the Lexmark Web site at http://support.lexmark.com. USB,...
Page 189: Print Job Takes Longer Than Expected
Troubleshooting AKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Print job takes longer than expected Try one or more of the following: EDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Page 190: Tray Linking Does Not Work
Troubleshooting Tray linking does not work These are possible solutions. Try one or more of the following: OAD THE SAME SIZE AND TYPE OF PAPER • Load the same size and type of paper in each tray to be linked. •...
Page 191: Solving Home Screen Applications Problems
Troubleshooting Solving home screen applications problems An application error has occurred HECK THE SYSTEM LOG FOR RELEVANT DETAILS Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can: •...
Page 192: Paper Tray Problems
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. Cannot detect flash memory card Make sure the flash memory card is securely connected to the printer system board.
Page 193: Internal Print Server Does Not Operate Correctly
Troubleshooting HECK THE CABLE Make sure you are using the correct cable and that it is securely connected to the Internal Solutions (ISP) port. AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information on installing the network printing software, see the Networking Guide on the Software and Documentation CD.
Page 194: Solving Paper Feed Problems
Troubleshooting Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines. AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Page 195: Solving Print Quality Problems
Troubleshooting Solving print quality problems If these suggestions do not correct the problem, then contact customer support. You may have a printer part that requires adjustment or replacement. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Page 196: Gray Background
Troubleshooting Gray background ABCDE ABCDE ABCDE HECK THE ONER ARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel Quality menu, change the setting. • For Windows users, change the setting from Print Properties. • For Macintosh users, change the setting from the Print dialog. HE TONER CARTRIDGE MAY BE WORN OR DEFECTIVE Replace the toner cartridge.
Page 197: Paper Curl
Troubleshooting Light colored line, white line, or incorrectly colored line appears on prints ABCDE ABCDE ABCDE ABCDE ABCDE Try one or more of the following: AKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE Replace the defective toner cartridge. AKE SURE THE IMAGING UNIT IS NOT DEFECTIVE Replace the defective imaging unit.
Page 198: Print Irregularities
Troubleshooting Print irregularities ABCDE ABCDE ABCDE Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
Page 199: Print Is Too Dark
Troubleshooting Print is too dark Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting may be too dark, the Brightness setting may be too dark, or the Contrast setting may be too high.
Page 200: Print Is Too Light
Troubleshooting Print is too light Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting may be too light, the Brightness setting may be too light, or the Contrast setting may be too low.
Page 201: Printer Is Printing Blank Pages
Troubleshooting AKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE Replace the defective toner cartridge. Printer is printing blank pages Try one or more of the following: AKE SURE THERE IS NO PACKING MATERIAL LEFT ON THE TONER OR PRINT CARTRIDGE Remove the cartridge and make sure the packing material is properly removed.
Page 202: Shadow Images Appear On Prints
Troubleshooting Cause Solution An imaging unit is defective. Replace the imaging unit if the defects occur every: • 41.0 mm (1.61 in.) • 75.0 mm (2.95 in.) If marks occur down the page repeatedly in all colors: The fuser is defective. Replace the fuser if the defects occur every: •...
Page 203: Skewed Print
Troubleshooting Skewed print These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded. • Make sure the guides are not too far from the paper stack. •...
Page 204: Streaked Horizontal Lines Appear On Prints
Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: ELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. •...
Page 205: Toner Fog Or Background Shading Appears On The Page
Troubleshooting AKE SURE THERE IS NO WORN DEFECTIVE OR EMPTY TONER CARTRIDGE Replace the worn, defective, or empty toner cartridge. LEAR THE PAPER PATH AROUND THE TONER CARTRIDGE Check the paper path around the toner cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 206: Solving Color Quality Problems
Troubleshooting Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications. HECK THE PAPER TYPE SETTING Make sure the paper type setting is set to Transparency: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
Page 207 Troubleshooting What is CMYK color? Cyan, magenta, yellow, and black (known as CMYK color) inks or toners can be printed in various amounts to produce a large range of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers, and color laser/LED printers create colors in this manner.
Page 208 Troubleshooting Manual Color Correction applies to RGB and CMYK color conversion table mappings as defined in the Manual Color menu. You can select any of the different color conversion tables for RGB or CMYK: Color conversion table Settings • sRGB Display •...
Page 209: Embedded Web Server Does Not Open
Troubleshooting Color specification and object to be Color Correction setting Sample pages to use printed RGB—Text Auto sRGB Vivid Manual Manual Color RGB Text Setting RGB—Graphic Auto sRGB Vivid Manual Manual Color RGB Graphic Setting RGB—Image Auto sRGB Display Manual Manual Color RGB Image Setting CMYK—Text Auto...
Page 210: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
Page 211: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 212 Notices Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 213: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 214: Product Disposal
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 215: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 216: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 217: Exposure To Radio Frequency Radiation
Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Page 218: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 219: Statement Of Limited Warranty
Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 220: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 221: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 222 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 223 Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you. LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use.
Page 224 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
Page 225 Notices This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon which Microsoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288. ADOBE SYSTEMS INCORPORATED NOTICE Contains Flash®, Flash® Lite™ and/or Reader® technology by Adobe Systems Incorporated This Product contains Adobe®...

Lexmark C925 User Manual

Safety Information

Learning about the Printer

Understanding the Home Screen

Setting up and Using the Home Screen Applications

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding Printer Menus

Securing the Memory before Moving the Printer

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Notices

Quick Links

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Summary of Contents for Lexmark C925