Lexmark C925 Service Training
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Also See for C925:
- Service manual (360 pages) ,
- User manual (232 pages) ,
- Product study manual (69 pages)
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Summary of Contents for Lexmark C925
- Page 1 Lexmark C925/X925 Service Training POTENTIAL FIELD CONCERNS Lexmark Confidential...
- Page 2 Fuser Grade Issues when Printing on Heavy Media • Fuser grade concerns when printing on cotton or rough heavy papers when paper type is set to “Plain Paper” • Make sure that customer is printing with correct paper type settings Lexmark Confidential...
- Page 3 Cardstock Must be Fed Through Tray 1 or MPF • Cardstock only supported in Tray 1 and MPF • Instruct customer to only use these inputs when using cardstock Lexmark Confidential...
- Page 4 Waste Toner Bottle Issues • Counter must be reset when replacing the waste toner bottle Lexmark Confidential...
- Page 5 Overloaded Trays Cause Skews and Jams • It is possible for customer to fill tray above fill line, which will cause skews and jams. Instruct customer not to fill past this line Lexmark Confidential...
- Page 6 Persistent Jam Errors Reported • Printer may continue to post paper jam after removing paper from drawer and/or right side door; check for paper still jammed in the areas below Tray pass thru areas Duplex area Lexmark Confidential...
- Page 7 Apps are Lost When the RIP Board is Replaced • Settings should be backed up from Embedded Web Server before replacing the RIP Board Full procedure is detailed in the product study guide Lexmark Confidential...
- Page 8 Issues Related to Tray Size Sensing • Tray 1 DOES NOT have auto size sensing • Tray 1 sizes are determined by settings on the wheel as shown below Lexmark Confidential...
- Page 9 Issues Related to Tray Size Sensing (Cont.) • Trays 2-5 DO have auto-size sensing • These trays are set for either US or Metric sizes • Other than tray 1, customer cannot print both letter and A4 Lexmark Confidential...
- Page 10 PQ Defect Due to Transfer Belt Damage/Wear • Band in process direction in same location across colors • Two frequent causes of this issue: • Transfer belt at the end of its life • Damaged transfer belt Lexmark Confidential...
- Page 11 Ghosting Due to Transfer Belt • Ghost of image from one page showing up 3-4 pages later; instruct customer to try different paper Lexmark Confidential...
- Page 12 If the file is a PDF and customer has Acrobat 9, instruct the customer to select the option “Use printer to select colors” when they go to print; this should provide a better match to monitor colors • See the following slide for more information. Lexmark Confidential...
- Page 13 • While in Acrobat, select “Print” as if you were going to print the document, • Select “Advanced” at the bottom of the “Print” dialogue box, • Put a checkmark in “Let printer determine colors”, • Click “OK”. Lexmark Confidential...
- Page 14 If the fax with the blank Remote Station ID is still in the Fax Job Queue, however, this is stored on the Hard Drive so the Fax Job Queue will need to be cleared in Diagnostic Mode. • Updating the printer to the latest level of code should resolve the issue. Lexmark Confidential...
- Page 15 This is a false message that may occur if you exit Configuration Menu, the MFP Setup Wizard or other menus too quickly. • The error can be fixed by updating the printer to the latest version of code. Lexmark Confidential...
- Page 16 “Copy From” compared to what is actually being scanned in the ADF. • The error can be cleared by setting the correct paper size settings. • If the error persists, update the printer code to the latest level. Lexmark Confidential...
- Page 17 X925 MFP only • Under certain heavy load and/or hot operating conditions, the printer may post a 956.01 System Board Error. • This issue can be resolved by updating the printer to the latest level of code (LHS1.HK.P136b or later). Lexmark Confidential...
- Page 18 Wireless Card Not Recognized • After installing a supported wireless card, the printer does not recognize the card. • The minimum base code level to support wireless connectivity is LSH1.HV.P129. • Update the code to the latest level. Lexmark Confidential...