Page 1 C925 User's Guide January 2011 www.lexmark.com Machine type(s): 5041 Model(s):...
Page 2: Table Of Contents
Contents Safety information..................6 Learning about the printer................8 Thank you for choosing this printer!......................8 Finding information about the printer......................8 Selecting a location for the printer......................9 Printer configurations..........................10 Understanding the printer control panel....................12 Understanding the home screen..............13 Understanding the home screen......................13 Using the touch-screen buttons......................14 Customizing the home screen..............17 Accessing the Embedded Web Server.....................17 Activating the home screen applications....................17...
Page 3 Loading paper and specialty media............68 Setting the paper size and type.......................68 Loading the standard or optional 550-sheet tray..................68 Loading the multipurpose feeder......................72 Linking and unlinking trays........................75 Paper and specialty media guide..............77 Paper guidelines............................77 Storing paper............................79 Supported paper sizes, types, and weights.....................80 Printing......................83 Printing a document..........................83 Printing from a flash drive........................84...
Page 4 Maintaining the printer................151 Cleaning the exterior of the printer......................151 Cleaning the printhead lenses.......................151 Storing supplies.............................154 Checking the status of supplies......................154 Ordering supplies..........................155 Replacing Supplies..........................157 Moving the printer..........................163 Administrative support................164 Finding advanced networking and administrator information.............164 Using the Embedded Web Server......................164 Checking the virtual display........................164 Checking the printer status........................165 Viewing reports.............................165...
Page 5 Solving color quality problems......................206 Embedded Web Server does not open....................210 Contacting customer support........................210 Notices.....................211 Product information..........................211 Edition notice............................211 Power consumption..........................215 Index......................226 Contents...
Page 6: Safety Information
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Safety information...
Page 7 CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray separately. Keep all other drawers or trays closed until needed. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 8: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available on the Lexmark Web • Connecting the printer site at http://support.lexmark.com. •...
Page 9: Selecting A Location For The Printer
The printer software is located in the printer Program folder or on the desktop, depending on your operating system. Latest supplemental information, updates, and technical support: Lexmark Support Web site— http://support.lexmark.com • Documentation Note: Select your country or region, and then select your •...
Page 10: Printer Configurations
• Keep the printer: – Away from the direct airflow of air conditioners, heaters, or ventilators – Free from direct sunlight, humidity extremes, or temperature fluctuations – Clean, dry, and free of dust • Allow the following recommended amount of space around the printer for proper ventilation: 385 mm (15.16 in.) 609.6 mm (24.0 in.) 100 mm (3.94 in.)
Page 11 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Learning about the printer...
Page 12: Understanding The Printer Control Panel
Understanding the printer control panel Item Description Display Shows the status of the printer Home Lets you navigate back to the home screen Keypad Allows you to enter numbers, letters, or symbols Sleep Mode Enables Sleep Mode Note: Touching the screen or any hard button presses will cause the printer to wake from Sleep Mode.
Page 13: Understanding The Home Screen
Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 14: Using The Touch-Screen Buttons
Touch Tips Open a context-sensitive Help information on the touch screen. This may also appear on the home screen: Touch Search Held Jobs Search current held jobs. Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 15: Other Touch-Screen Buttons
Touch Right arrow Scroll to the right. Right scroll increase Scroll to another value in increasing order. Left scroll decrease Scroll to another value in decreasing order. Down arrow Scroll down. Accept Save a setting. Cancel • Cancel an action or a selection. •...
Page 16 Features Feature Description Menu trail line: A menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu. It gives the exact location Menus >...
Page 17: Customizing The Home Screen
Select the check boxes to specify which icons appear on the printer home screen. Cleared check box items are hidden. Click Submit. Activating the home screen applications For detailed information about configuring and using home screen applications, visit the Lexmark Web site at http://support.lexmark.com. Background and Idle Screen Icon Description The application lets you customize the background and idle screen of your printer home screen.
Page 18 To change the background of the printer home screen using the printer control panel, do the following: From the home screen, navigate to: Change Background > select background to use Touch Forms and Favorites Icon Description The application helps you simplify and streamline work processes by letting you quickly find and print frequently used online forms directly from the home screen.
Page 19: Exporting And Importing A Configuration Using The Embedded Web Server
Showroom Icon Description The application lets you create and display a customized slide show on the touch screen of your printer. You can specify how long each slide is displayed, and images can be loaded either from a flash drive or through the printer Embedded Web Server.
Page 20 Importing a configuration From the Embedded Web Server, click Settings or Configuration. Click Device Solutions > Solutions (eSF), or click Embedded Solutions. From Installed Solutions, click the name of the application you want to configure. Click Configure > Import. Browse to the saved configuration file, and then load or preview it. Note: If a timeout occurs and a blank screen appears, then refresh the browser, and then click Apply.
Page 21: Additional Printer Setup
Fonts • Firmware cards – Bar Code – PrintCryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – RS-232-C Serial ISP – Parallel 1284-B ISP – MarkNet N8250 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
Page 22: Accessing The System Board
Accessing the system board CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 23: Installing A Memory Card
Reattach the metal panel. Note: Make sure the fan cable is plugged to its connector before reattaching the metal panel. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Lift up and reattach the metal panel.
Page 24 An optional memory card can be purchased separately and attached to the system board. Access the system board. For more information, see “Accessing the system board” on page 22. Notes: • This task requires a flathead screwdriver. • Do not unplug the fan cable upon opening the metal panel. Note: Unpack the memory card.
Page 25 Align the notches on the memory card to the ridges on the connector. Notch Ridge Push the memory card straight into the connector until it clicks into place. Reattach the system board cover. Additional printer setup...
Page 26: Installing A Flash Memory Or Firmware Card
Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 27: Installing An Internal Solutions Port
Reattach the system board cover. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 28 Unplug the fan cable from its connector on the system board. Unpack the ISP and Connectivity Installation Kit. Plastic mounting bracket Screws Connectivity Installation Kit Plastic cover Screws Additional printer setup...
Page 29 Metal housing ISP cable Note: Several parts may be in the ISP and Connectivity Installation Kit. Remove the old ISP cable. Using a thumbscrew, attach the plastic mounting bracket to the back of the ISP. Insert the ISP into the metal housing. Note: The plastic mounting bracket attached to the ISP has three tabs that will click into the holes of the metal housing.
Page 30 Attach the ISP to the metal housing using two thumbscrews. Route the new ISP cable through the opening of the metal panel. Note: The ISP cable in the Connectivity Installation Kit is longer than the old one. Additional printer setup...
Page 31 Attach the ISP cable to the connector on the ISP. Attach the ISP to the metal panel using three screws that came with the Connectivity Installation Kit. Attach the ISP cable to the connector on the system board. Additional printer setup...
Page 32 Reconnect the fan cable to its connector on the system board. Attach the ISP to the printer. Additional printer setup...
Page 33: Installing A Printer Hard Disk
Snap on the plastic cover over the metal housing. Installing a printer hard disk The optional printer hard disk can be installed with or without a Lexmark Internal Solutions Port (ISP). CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 34 Locate the appropriate connector on the system board. Align the standoffs of the printer hard disk to the holes on the system board, and then press on the printer hard disk until the standoffs are in place. Additional printer setup...
Page 35 Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Reattach the system board cover. Removing the printer hard disk Note: This task requires a flathead screwdriver. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Page 36 Notes: • This task requires a flathead screwdriver. • Do not unplug the fan cable upon opening the metal panel. Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out.
Page 37: Installing Optional Trays
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any options you have purchased in the following order: •...
Page 38 Unpack the optional tray and printer stand, and then remove all packing material. Optional 550-sheet tray Printer stand Brackets and screws Thumbscrews Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 39 Align the optional tray to the printer stand, then lower the printer to the tray. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550-sheet tray. Additional printer setup...
Page 40 Remove the screw from the 250-sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550-sheet tray to the printer stand. Open the optional 550-sheet tray and remove the screw. Additional printer setup...
Page 41 Open the printer stand. Place a bracket over the screw hole and secure it with the screw. Close the optional tray and printer stand. Plug in the electrical connections between trays. Attach brackets to the back of the printer, optional tray, and printer stand. Bracket to lock optional tray to printer Bracket to lock optional tray to printer stand Additional printer setup...
Page 42 Insert brackets on the slots located at the back of the optional tray and printer stand. Secure the brackets with screws. Insert brackets on the slots located at the back of the printer and optional tray. Additional printer setup...
Page 43 Secure the brackets with screws. Insert the bases on the slots at the sides of the printer stand and secure them with screws. Turn the printer back on. Set the printer software to recognize the optional input source. For more information, see “Updating available options in the printer driver” on page 51. Additional printer setup...
Page 44 Installing 550-sheet trays Notes: • The printer supports a maximum of three optional 550-sheet trays. • When installing three optional 550-sheet trays, use a printer stand converted into a caster base. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 45 Convert the printer stand into a caster base. Remove the four screws inside the printer stand. Lift the upper portion of the printer stand, leaving the base. Attach the thumbscrews on the caster base. Additional printer setup...
Page 46 Align the trays to the caster base, then lower the printer to the trays. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550-sheet tray. Additional printer setup...
Page 47 Remove the screw from the 250-sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550-sheet trays together using the screws that came with the trays. Remove the upper optional 550-sheet tray drawer. Leave the lower optional trays open. Additional printer setup...
Page 48 Reach into the lower optional tray and insert a screw, pushing it upward to the optional tray above it. Plug in the electrical connections between trays. Attach brackets to the back of the printer and optional trays. Insert brackets on the slots located at the back of the optional trays. Secure the brackets with screws.
Page 49: Attaching Cables
Insert brackets on the slots located at the back of the printer and optional tray. Secure the brackets with screws. Insert the bases on the slots at the sides of the caster base and secure them with screws. Turn the printer back on. Set the printer software to recognize the optional input source.
Page 50: Verifying Printer Setup
Connect the printer to the computer using a USB cable or Ethernet cable. Be sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing.
Page 51: Setting Up The Printer Software
SUPPORT & DOWNLOADS > select your printer > select your operating system Download the driver and install the printer software. Note: Updated printer software may be available at http://support.lexmark.com. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 52: Setting Up Wireless Printing
Select the printer. Right-click the printer, and then select Properties. Click the Configuration tab. Click Update Now - Ask Printer or manually add any installed hardware options under Configuration Options. Click Apply. For Macintosh users In Mac OS X version 10.5 or later From the Apple menu, navigate to: System Preferences >...
Page 53 • Security Method—There are three basic options for Security Method: – WEP key If your network uses more than one WEP key, enter up to four in the provided spaces. Select the key currently in use on the network by selecting the Default WEP Transmit Key. –...
Page 54 Do not connect the USB cable until instructed to do so on the computer screen. Insert the Software and Documentation CD. Click Install, and then follow the instructions on the computer screen. Select Wireless connection when asked to choose a connection type. From the Wireless Configuration dialog, select Guided Setup (Recommended).
Page 55: Installing The Printer On A Wireless Network (Macintosh)
Installing the printer on a wireless network (Macintosh) Make sure to disconnect the Ethernet cable when installing the printer on a wireless network. Prepare to configure the printer Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Locate the printer MAC address.
Page 56 Configure the printer for wireless access Type the network name (SSID) in the appropriate field. Select Infrastructure as your Network Mode setting if you are using an access point (wireless router). Select the type of security you want to use to protect your wireless network. Enter the security information necessary for the printer to connect to the wireless network.
Page 57: Installing The Printer On A Wired Network
From the Printer List, choose Add, and then click IP Printer. Type the IP address of the printer in the address field, and then click Add. For AppleTalk printing: Note: Make sure AppleTalk is activated on your printer. In Mac OS X version 10.5 From the Apple menu, navigate to: System Preferences >...
Page 58: For Macintosh Users
For Macintosh users Allow the network DHCP server to assign an IP address to the printer. Obtain the printer IP address. You can: View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu.
Page 59: Changing Port Settings After Installing A New Network Internal Solutions Port
Solutions Port When a new Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer must be updated with this new IP address.
Page 60 Locate the printer that has changed. Note: If there is more than one copy of the printer, then update all of them with the new IP address. Right-click the printer. Click Properties > Ports tab. Select the port from the list, and then click Configure Port. Type the new IP address in the “Printer Name or IP Address”...
Page 61: Setting Up Serial Printing
In Mac OS X version 10.4 or earlier From the Finder, navigate to: Applications > Utilities Double-click Printer Setup Utility or Print Center. From the Printer List, click Add. Click the Default Browser tab > More Printers. From the first pop-up menu, select AppleTalk. From the second pop-up menu, select Local AppleTalk Zone.
Page 62 After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver. Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer. Open the Device Manager. Click , or click Start and then click Run.
Page 63: Minimizing Your Printer's Environmental Impact
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 64: Saving Energy
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 166. Print in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. For more information, see “Printing in black and white”...
Page 65: Adjusting Sleep Mode
If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Settings >...
Page 66: Using Hibernate Mode
Using Hibernate Mode Hibernate is an ultra-low power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. If you do not know the IP address of the printer, you can: •...
Page 67: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 68: Loading Paper And Specialty Media
Loading paper and specialty media Setting the paper size and type The Paper Size setting is automatically sensed according to the position of the paper guides in each tray except in the standard 150-sheet tray (Tray 1) and in the multipurpose feeder. The Paper Size setting for Tray 1 is set manually via the wheel on the tray, while the Paper Size setting for the multipurpose feeder is set in the Paper Size menu.
Page 69 Notice the size indicators at the bottom of the tray. Use these indicators to help position the guides. Make sure to release the width guide lock at the rear of the tray. Squeeze and then slide the width guide to the correct position for the paper size you are loading.
Page 70 Squeeze and then slide the length guide to the correct position for the paper size you are loading. Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 71 Adjust both the width and length guides to lightly touch the edge of the paper stack. Make sure the paper fits loosely in the tray, lies flat, and is not bent or wrinkled. Turn the wheel clockwise to set the paper size. Lock the width guide.
Page 72: Loading The Multipurpose Feeder
Insert the tray. From the printer control panel, verify the Paper Size and Paper Type for the tray based on the paper you loaded. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes.
Page 73 Gently pull the extension until it is fully extended. Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface. Paper Envelopes Transparencies Note: Avoid scratching or touching the print side. Load the paper or specialty media.
Page 74 Notes: • Load A3-, A6-, 11x17, JIS B4-, Statement- and legal-size media in short-edge orientation. • Load A4-, A5-, Exec-, JIS B5- and letter-size media in long-edge orientation. • Load envelopes flap side up in short-edge orientation. • Do not exceed the maximum amount of media that the multipurpose feeder can hold. •...
Page 75: Linking And Unlinking Trays
Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or for printing multiple copies. When one linked tray is empty, paper feeds from the next linked tray. When the Paper Size and Paper Type settings are the same for any trays, the trays are automatically linked.
Page 76: Assigning A Custom Paper Type Name
Assigning a custom paper type name From the home screen, navigate to: > Paper Menu > Paper Size/Type Select the tray number or MP Feeder Type. Touch the left or right arrow until Custom Type [x] or another custom name appears. Touch Configuring a custom name If the printer is on a network, then you can use the Embedded Web Server to define a name other than Custom Type [x]...
Page 77: Paper And Specialty Media Guide
Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 220 g/m (16 to 58 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 78: Unacceptable Paper
Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 79: Storing Paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser and LED (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper. However, no blanket statement can be made that all recycled paper will feed well.
Page 80: Supported Paper Sizes, Types, And Weights
The following tables provide information on standard and optional paper sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.
Page 81 Paper size and 150- 250- sheet 550- Manual Manual MP Feeder Duplex Dimension sheet tray tray sheet tray Paper Envelope 11x17 279 x 432 mm (11 x 17 in.) Oficio (México) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement...
Page 82: Supported Paper Types And Weights
Paper size and 150- 250- sheet 550- Manual Manual MP Feeder Duplex Dimension sheet tray tray sheet tray Paper Envelope Other Envelope 86 x 165 mm to 216 x 356 mm (3.375 x 6.50 in. to 8.5 x 14 in.) Paper size is supported if printer is set to metric.
Page 83: Printing
Printing Printing a document Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
Page 84: Printing From A Flash Drive
Adjust the toner darkness setting. Click Submit. Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
Page 85: Printing Specialty Documents
From the printer control panel, touch the document you want to print. Touch the arrows to increase the number of copies to print, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
Page 86: Tips On Using Transparencies
• Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 87: Tips On Using Labels
Note: Use paper label sheets for occasional use only. Vinyl, pharmacy, and dual-sided labels are not supported. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: •...
Page 88: Printing Confidential And Other Held Jobs
• Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 220°C (446°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer. •...
Page 89: Printing Information Pages
From the home screen: • For confidential print jobs, navigate to: Held jobs > your user name > Confidential Jobs > your PIN > your print job name > number of copies > Print • For other print jobs, navigate to: Held jobs >...
Page 90: Canceling A Print Job
Using Max Speed and Max Yield The Max Speed and Max Yield settings let you choose between a faster print speed or a higher toner yield. Max Yield is the factory default setting. • Max Speed—Prints in color unless black only is selected in the driver. Prints in black only if the black only driver setting is selected.
Page 91 Select the print job you want to cancel. From the keyboard, press Delete. For Macintosh users In Mac OS X version 10.5 or later: From the Apple menu, choose System Preferences > Print & Fax > Open Print Queue. From the printer window, select the print job you want to cancel. From the icon bar at the top of the window, click the Delete icon.
Page 92: Understanding Printer Menus
Understanding printer menus Menus list Supplies Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page General Settings Cyan Cartridge Paper Size/Type Device Statistics Flash Drive Menu Magenta Cartridge Configure MP Network Setup Page Print Settings Yellow Cartridge Substitute Size Network [x] Setup Page Setup Menu Black Cartridge...
Page 93: Supplies Menu
Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the waste toner bottle Waste Toner Bottle • Select Yes to reset the supply counter. • Select No to exit. Cyan Cartridge Shows the status of the cyan toner cartridge Early Warning Invalid Near End of Life...
Page 94 Menu item Description Black Cartridge Shows the status of the black toner cartridge Early Warning Invalid Near End of Life Replace Missing Defective Unsupported Cyan Imaging Unit Shows the status of the cyan imaging unit Early Warning Replace Missing Magenta Imaging Unit Shows the status of the magenta imaging unit Early Warning Replace...
Page 95: Paper Menu
Menu item Description Fuser Shows the status of the fuser Early Warning Replace Missing Transfer module Shows the status of the transfer module Early Warning Replace Missing Maintenance Kit Shows the status of the maintenance kit Replace Paper menu Default Source menu Menu item Description Default Source...
Page 96: Paper Size/Type Menu
Paper Size/Type menu Menu item Description Tray [x] Size Specifies the paper size loaded in each tray (LEF) Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory JIS B4 default setting. • For trays with automatic size sensing, only the size detected by the 11 x 17 hardware appears.
Page 97 Menu item Description MP Feeder Size Specifies the paper size loaded in the multipurpose feeder Letter Notes: Legal • Letter is the US factory default setting. A4 is the international factory Executive default setting. JIS B4 • From the Paper menu, Configure MP Feeder must be set to Cassette for MP Feeder to appear as a menu setting.
Page 98 Menu item Description Manual Paper Size Specifies the size of the paper loaded manually Letter Note: Letter is the US factory default setting. A4 is the international factory Legal default setting. Executive JIS B4 11 x 17 Oficio (México) Folio Statement Universal JIS B5...
Page 99: Configure Mp Menu
Menu item Description Manual Envelope Type Specifies the type of envelope loaded manually Envelope Note: Envelope is the factory default setting. Rough Envelope Custom Type [x] Note: Only installed trays are listed in this menu. Configure MP menu Menu item Description Configure MP Determines when the printer selects paper from the multipurpose feeder...
Page 100 Menu item Description Transparency Weight Specifies the relative weight of the transparencies loaded Normal Note: Normal is the factory default setting. Heavy Light Recycled Weight Specifies the relative weight of the recycled paper loaded Normal Note: Normal is the factory default setting. Heavy Light Glossy Weight...
Page 101: Paper Loading Menu
Menu item Description Colored Weight Specifies the relative weight of the colored paper loaded Normal Note: Normal is the factory default setting. Heavy Light Light Weight Specifies the relative weight of the paper loaded Light Note: Light is the factory default setting. Heavy Weight Specifies the relative weight of the paper loaded Heavy...
Page 102 Menu item Description Vinyl Labels Loading Determines whether 2-sided printing occurs for all print jobs that specify Vinyl Labels as the paper type Duplex Note: Off is the factory default setting. Bond Loading Determines whether 2-sided printing occurs for all print jobs that specify Bond as the paper type Duplex Note: Off is the factory default setting.
Page 103: Custom Types Menu
Custom Types menu Menu item Description Custom Type [x] Associates a paper or specialty media type with a factory default Custom Type [x] name or a user-defined Custom Name created from the Embedded Paper Web Server or from MarkVision Professional Card Stock Transparency Notes:...
Page 104: Reports Menu
Menu item Description Portrait Height Sets the portrait height 3–48 inches Notes: 76–1219 mm • 48 inches is the US factory default setting. Inches can be increased in 0.01-inch increments. • 1219 mm is the international factory default setting. Millimeters can be increased in 1-mm increments.
Page 105: Network/Ports Menu
Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card or printer hard disk Note: Make sure the optional flash memory or printer hard disk is installed correctly and working properly. Asset Report Prints a report containing printer asset information, such as serial number and model name...
Page 106 Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 107: Network Reports Menu
Menu item Description Standard Network Setup Displays and sets the printer network settings. Reports Note: The Wireless menu appears only when the printer is connected to a wireless Network Card network. TCP/IP IPv6 Wireless AppleTalk Network [x] Setup Reports Network Card TCP/IP IPv6 Wireless...
Page 108: Tcp/Ip Menu
Menu item Description Banner Page Allows the printer to print a banner page Note: Off is the factory default setting. TCP/IP menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > TCP/IP Note: This menu is available only in network models or printers attached to print servers.
Page 109: Ipv6 Menu
Menu item Description WINS Server Address Lets you view or change the current WINS server address Enable DDNS Lets you view or change the current DDNS setting Note: Yes is the factory default setting. Enable mDNS Lets you view or change the current mDNS setting Note: Yes is the factory default setting.
Page 110: Appletalk Menu
Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > Wireless Menu item Description WPS PBC Mode Lets you connect the printer to a wireless network by pressing buttons on both the printer and the access point (wireless router) within a given period of time WPS PIN Mode Lets you connect the printer to a wireless network by using a PIN on the...
Page 111: Standard Usb Menu
Menu item Description Set Zone Provides a list of AppleTalk zones available on the network [default] Note: When “default” is selected, the printer uses the AppleTalk zone that the [list of zones available on the network] router identifies as the default zone for the network. If no default zone exists, then the zone marked with an * is the default setting.
Page 112 Menu item Description Job Buffering Temporarily stores print jobs on the printer hard disk before printing. This menu only appears if a formatted printer hard disk is installed. Notes: Auto • Off is the factory default setting. • On buffers jobs on the printer hard disk. •...
Page 113 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
Page 114 Menu item Description Protocol Specifies the parallel port protocol Fastbytes Notes: Standard • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init Determines if the printer honors printer hardware initialization requests from the computer...
Page 115 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
Page 116 Menu item Description Protocol Selects the hardware and software handshaking settings for the serial port Notes: DTR/DSR • DTR is the factory default setting. XON/XOFF • DTR/DSR is a hardware handshaking setting. XON/XOFF/DTR • XON/XOFF is a software handshaking setting. XONXOFF/DTRDSR •...
Page 117: Smtp Setup Menu
SMTP Setup menu Menu item Description Primary SMTP Gateway Specifies SMTP server gateway and port information Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying to send an e-mail 5–30 Note: 30 seconds is the factory default setting.
Page 118: Security Menu
Security menu Miscellaneous Security Settings menu Menu item Description Login Restriction Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1–10 Notes: Failure time frame • “Login failures”...
Page 119: Disk Wiping Menu
Menu item Description Verify Job Expiration Sets a time limit on how long the printer stores print jobs needing verification 1 hour 4 hours 24 hours 1 week Reserve Job Expiration Sets a time limit on how long the printer stores print jobs for printing at a later time 1 hour 4 hours 24 hours...
Page 120: Security Audit Log Menu
Menu item Description Automatic Method Automatic wiping marks all disk space used by a previous print job and does not permit the file system to reuse this space until it has been cleared. Single pass Only Automatic wiping enables users to activate disk wiping without having to turn Multiple pass the printer off for an extended amount of time.
Page 121: Set Date And Time Menu
Menu item Description Configure Log Specifies whether and how audit logs are created Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
Page 122: Settings Menu
Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: Some languages may not be available for all printers. Francais Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Portuguese Suomi Russian...
Page 123 Menu item Description Quiet Mode Reduces the amount of noise produced by the printer Notes: • Off is the factory default setting. This setting supports the performance specifications of your printer. • On configures the printer to produce as little noise as possible.
Page 124 Menu item Description Paper Sizes Specifies the default paper measurement Notes: Metric • The initial setting is determined by your country or region selection in the initial setup wizard. • Changing this setting also changes the default for each input source in the Paper Size/Type menu.
Page 125 Menu item Description Displayed Information Lets you customize the displayed information for Waste Toner Bottle, Paper Jam, Load Paper, and Service Errors Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to Display Default Alternate Default...
Page 126 Menu item Description Show Bookmarks Determines whether or not the Bookmarks icon is displayed Notes: • Yes is the factory default setting. • The Bookmarks icon appears inside Held Jobs. If Show Bookmarks is set to No, then the Held Jobs icon is only displayed on the home screen if one or more held jobs exist in the printer.
Page 127 Menu item Description Timeouts Sets the amount of time (in seconds) the printer waits before returning to a Ready state Screen Timeout 15–300 Note: 30 is the factory default setting. Timeouts Sets the amount of time (in seconds) the printer waits to receive an end-of-job message before canceling the remainder of the Print Timeout print job...
Page 128 Menu item Description Print Recovery Lets the printer successfully print a page that may not have printed otherwise Page Protect Notes: • Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. •...
Page 129: Flash Drive Menu
Flash Drive menu Menu item Description Copies Specifies a default number of copies for each print job 1–999 Note: 1 is the factory default setting. Paper Source Sets a default paper source for all print jobs Tray [x] Note: Tray 1 (standard tray) is the factory default setting. MP Feeder Manual Paper Manual Envelope...
Page 130: Setup Menu
Menu item Description Paper Saver Border Prints a border around each page image when using Paper Saver None Notes: Solid • None is the factory default setting. • This setting applies if Paper Saver in this menu is not set to Off. Paper Saver Ordering Specifies the positioning of multiple-page images when using Paper Saver Horizontal...
Page 131 Menu item Description Job Waiting Specifies that print jobs be removed from the print queue if they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information and/or options are obtained, the stored jobs print.
Page 132 Menu item Description Resource Save Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed.
Page 133: Finishing Menu
Menu item Description Disk Near Full Action Determines how the printer responds when the printer hard disk is nearly full None Notes: E-mail Current Log • None is the factory default setting. E-mail & Delete Current Log • The value defined in Disk Near Full Level determines when this action is triggered. E-mail &...
Page 134 Menu item Description Duplex Binding Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Long Edge Short Edge Notes: •...
Page 135: Quality Menu
Menu item Description Paper Saver Ordering Specifies the positioning of multiple-page images Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of images and whether the images are in Vertical portrait or landscape orientation.
Page 136 Menu item Description Enhance Fine Lines Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off is the factory default setting. • You can set this option from the software program. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup.
Page 137 Menu item Description Color Samples Prints sample pages for each of the RGB and CMYK color conversion tables used in the printer sRGB Display sRGB Vivid Notes: Display—True Black • Selecting any setting prints the sample. Vivid • Color samples consist of a series of colored boxes along with the RGB or CMYK Off—RGB combination that creates the color observed.
Page 138: Utilities Menu
Menu item Description Manual Color Customizes the CMYK color conversions CMYK Image Notes: US CMYK • US CMYK is the US factory default setting. US CMYK applies a color conversion table Euro CMYK that tries to produce output that matches SWOP color output. Vivid CMYK •...
Page 139: Xps Menu
Menu item Description Format Flash Formats the flash memory Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 140: Postscript Menu
Menu item Description Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item Description Print PS Error Prints a page containing the PostScript error Note: Off is the factory default setting. Lock PS Startup Mode Enables users to disable the SysStart file Note: Off is the factory default setting.
Page 141 Menu item Description Font Name Identifies a specific font and the option where it is stored Courier 10 Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download.
Page 142 Menu item Description PCL Emulation Settings Sets the printer to print on A4-size paper A4 Width Notes: 198 mm • 198 mm is the factory default setting. 203 mm • The 203-mm setting sets the width of the page to allow the printing of eighty 10-pitch characters.
Page 143: Html Menu
HTML menu Menu Item Description Font Name Joanna MT Sets the default font for HTML documents Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT MonaLisa Recut...
Page 144: Help Menu
Menu item Description Margin Size Sets the page margin for HTML documents 8–255 mm Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1-mm increments. Backgrounds Specifies whether to print backgrounds on HTML documents Print Note: Print is the factory default setting.
Page 145 English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com. Menu item Description Print All Guides Prints all the guides Color Quality Provides information about adjusting and customizing color printing...
Page 146: Securing The Printer Hard Disk And Other Installed Memory
Securing the printer hard disk and other installed memory Statement of Volatility Your printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The types of memory—along with the types of data stored by each—are described below.
Page 147: Erasing Volatile Memory
Erasing volatile memory The volatile memory (RAM) installed on your printer requires a power source to retain information. To erase the buffered data, simply power down the device. Erasing non-volatile memory There are several methods available for erasing data stored in non-volatile memory, depending on the type of memory device installed, and the type of data stored by that device.
Page 148: Erasing Printer Hard Disk Memory
Erasing printer hard disk memory Note: Not all printers have a hard disk installed. Configuring Disk Wiping in the printer menus enables you to remove residual confidential material left by scan, print, copy, and fax jobs, by securely overwriting files that have been marked for deletion. Using the Embedded Web Server From the Embedded Web Server, click Settings >...
Page 149: Configuring Printer Hard Disk Encryption
Touch Wipe Disk, and then touch one of the following: • Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass. • Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a verification pass.
Page 150 Notes: • Do not turn off the printer during the encryption process. Doing so may result in loss of data. • Disk encryption can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks.
Page 151: Maintaining The Printer
Maintaining the printer Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. Remove paper from the standard exit bin.
Page 152 Remove the imaging unit: Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit. Locate the LED wipe at the end of the imaging unit. Make sure it is in the correct position. Maintaining the printer...
Page 153 Reinstall the imaging unit. When inserted into the printer, the LED wipe will rub across the row of LEDs, thus cleaning the printhead lenses. Insert the imaging unit into the printer until it clicks into place. Using both hands, push the sides of the internal cover firmly until the cover clicks into place. Maintaining the printer...
Page 154: Storing Supplies
Insert the toner cartridge into the printer and then turn the toner lock lever to the left. Repeat step 2–6 to for all imaging units. Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 155: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 156: Ordering Imaging Units
Ordering imaging units When 84.xx [Color] imaging unit low, or 84.xx [Color] imaging unit nearly low appears, order a replacement imaging unit. When 84.xx Replace [color] imaging unit and [color] cartridge appears, replace the specified imaging unit and toner cartridge. Recommended imaging units and part numbers Part name Part number...
Page 157: Replacing Supplies
Replacing Supplies Replacing an imaging unit Open the front door. Warning—Potential Damage: To avoid overexposing the imaging units, do not leave the door open for more than 10 minutes. Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit with the toner cartridge attached to it. Unpack the replacement imaging unit.
Page 158 Peel off the black protective sheet and the toner sealing tape. Insert the imaging unit into the printer until it clicks it into place. Using both hands, push the sides of the internal cover firmly until the cover clicks into place. Unpack the toner cartridge, and then shake it to redistribute the toner.
Page 159: Replacing A Toner Cartridge
Peel off the toner sealing tape. Insert the toner cartridge and turn the lock lever to the left. Close the front door. Replacing a toner cartridge Open the front door. Warning—Potential Damage: To avoid overexposing the imaging units, do not leave the door open for more than 10 minutes.
Page 160 Turn the toner lock lever to the right and pull the toner cartridge out. Unpack the toner cartridge, and then shake it to redistribute the toner. Peel off the toner sealing tape. Insert the new cartridge into the printer and then turn the toner lock lever to the left. Maintaining the printer...
Page 161: Replacing The Waste Toner Bottle
Close the front door. Replacing the waste toner bottle Turn the printer off. Open the front door. Open the internal cover. Pull out the used waste toner bottle. Maintaining the printer...
Page 162 Unpack the new waste toner bottle. Insert the new waste toner bottle into the printer. Using both hands, push the sides of the internal cover firmly until it clicks into place. Close the front door. From the printer control panel, reset the Waste Toner Bottle counter in the Supplies menu. Maintaining the printer...
Page 163: Moving The Printer
Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 164: Administrative Support
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions: •...
Page 165: Checking The Printer Status
Checking the printer status You can view paper tray settings, the level of toner in the toner cartridges, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts from the Device Status page of the Embedded Web Server.
Page 166: Clearing Jams
Clearing jams By carefully selecting paper and specialty media and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this chapter. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
Page 167 Area Jam numbers What to do Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover. Lower the duplex unit, and then remove any jams. 231-239 Open the side cover.
Page 168: 200 Paper Jam
200 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jammed paper up and out to remove it from the paper path. Notes: •...
Page 169: Paper Jam
201 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Determine where the jam is located, and then remove it: If the paper is visible under the fuser, then grasp it on each side and pull it out.
Page 170: 203 Paper Jam
Notes: • Make sure all paper fragments are removed. • Pull the jammed paper downwards. • If the paper is in the fuser, then the fuser nip release lever should be lowered and should be switched to envelope mode. • After removing the jammed paper, return the lever to the proper position.
Page 171: 230 Paper Jam
230 paper jam Open the side door. Hold onto the handles of the duplexing unit, open the cover, and then remove any jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 172: 24X Paper Jam
Close the cover of the duplexing unit. Close the side door. Touch Continue, jam cleared. 24x paper jam Paper jam in Tray 1 Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed. Clearing jams...
Page 173 Open Tray 1, and then pull the jammed pages straight up and out. Note: Make sure all paper fragments are removed. Close Tray 1. Touch Continue, jam cleared. Paper jam in one of the optional trays Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed.
Page 174: 250 Paper Jam
Open the specified tray, and then pull the jammed pages out. Note: Make sure all paper fragments are removed. Close the tray. Touch Continue, jam cleared. 250 paper jam Remove any jammed pages from the multipurpose feeder. Load paper into the multipurpose feeder. Touch Continue, jam cleared.
Page 175: Troubleshooting
Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
Page 176: Disk Corrupted
Change [paper source] to [custom string] Try one or more of the following: • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Page 177: Disk Problem
Touch Format disk to reformat the printer hard disk and clear the message. Note: Formatting deletes all the files stored on the printer hard disk. Disk near full. Securely clearing disk space. Try one or more of the following: • Touch Continue to clear the message and continue printing.
Page 178 Load [src] with [custom string] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.
Page 179: Remove Paper From Standard Output Bin
Load Manual Feeder with [paper size] Try one or more of the following: • Load the specified paper in the manual feeder. • Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. •...
Page 180: Unsupported Disk
Unsupported disk An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one. 30.xx Missing [color] cartridge and/or [color] imaging unit Try one or more of the following: • Remove and reinstall the specified toner cartridge or imaging unit. For instructions on removing a toner cartridge or imaging unit, touch More information.
Page 181: Printer Service Required
36 Printer service required Touch Continue to clear the message or contact customer support. 37 Insufficient memory to collate job Try one or more of the following: • Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. •...
Page 182: Defective Flash Detected
51 Defective flash detected Try one or more of the following: • Touch Continue to clear the message and continue printing. • Cancel the current print job. 52 Not enough free space in flash memory for resources Try one or more of the following: •...
Page 183: Standard Usb Port Disabled
55 Unsupported option in slot [x] Turn the printer off. Unplug the power cord from the wall outlet. Remove the unsupported option card from the printer system board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Page 184: Too Many Disks Installed
57 Configuration change, some held jobs were not restored Something has changed in the printer to invalidate the held jobs. Possible changes include: • The printer firmware has been updated. • Paper input options needed for the print job were removed. •...
Page 185: Remove Defective Disk
Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. 61 Remove defective disk Try one or more of the following: • Touch Continue to clear the message and continue printing. • Install a different printer hard disk before performing any operations that require a printer hard disk. 62 Disk full Try one or more of the following: •...
Page 186: Xx Waste Toner Bottle Nearly Full
82.xx Waste toner bottle nearly full Order a replacement waste toner bottle immediately. Replace the waste toner bottle. For instructions on installing the waste toner bottle, from the printer control panel touch More Information. Touch Continue to clear the message and continue printing. 83.xx Transfer module life warning Replace the transfer module, following the instruction sheet that came with the replacement part.
Page 187 1565 Emulation error, load emulation option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Troubleshooting...
Page 188: Solving Printing Problems
Solving printing problems Multiple-language PDF files do not print The PDF files may contain unavailable fonts. Open the document you want to print in Adobe Acrobat. Click the printer icon > Advanced > Print as image > OK > OK. Printer control panel display is blank or displays only diamonds The printer self test failed.
Page 189: Confidential And Other Held Jobs Do Not Print
Contact your system support person to make sure the network is functioning correctly. The printer software is available on the Lexmark Web site at http://support.lexmark.com. USB,...
Page 190: Job Prints From The Wrong Tray Or On The Wrong Paper
URN OFF THE ROTECT SETTING From the home screen, navigate to: > Settings > General Settings > Print Recovery > Page Protect > Off > HANGE THE ENVIRONMENTAL SETTINGS When using Eco-Mode or Quiet Mode settings, you may notice a reduction in performance. Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type setting matches the paper loaded in the tray:...
Page 191: Solving Home Screen Applications Problems
Large jobs do not collate These are possible solutions. Try one or more of the following: AKE SURE OLLATE IS SET TO From the Finishing menu or Print Properties, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. EDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.
Page 192: Solving Option Problems
ONTACT CUSTOMER SUPPORT If you still cannot isolate the problem, then contact customer support. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: ESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on.
Page 193: Cannot Detect Flash Memory Card
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. Cannot detect flash memory card Make sure the flash memory card is securely connected to the printer system board.
Page 194: Solving Paper Feed Problems
AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For more information on installing the network printing software, do the following: Open the Software and Documentation CD. Click Additional. Under Publications on this CD, select Networking Guide. Memory card Make sure the memory card is securely connected to the printer system board. USB/parallel interface card does not operate correctly USB/ HECK THE...
Page 195: Solving Print Quality Problems
Paper jam message remains after jam is cleared HECK THE PAPER PATH The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue. Jammed pages are not reprinted URN ON ECOVERY From the home screen, navigate to: >...
Page 196: Fine Horizontal Lines Appear On Color Pages
HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...
Page 197 HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...
Page 198: Paper Curl
Paper curl Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...
Page 199: Print Is Too Dark
AKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE Replace the defective transfer module. For more information, see the instruction sheet that came with the replacement part. AKE SURE THE FUSER IS NOT DEFECTIVE Replace the defective fuser. For more information, see the instruction sheet that came with the replacement part. Print is too dark Try one or more of the following: HECK THE DARKNESS...
Page 200: Print Is Too Light
AKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE Replace the defective toner cartridge. Print is too light Try one or more of the following: HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting may be too light, the Brightness setting may be too light, or the Contrast setting may be too low.
Page 201: Printer Is Printing Blank Pages
Reinsert the toner cartridge. Note: If print quality does not improve, replace the print cartridge. If the problem continues, the printer may need to be serviced. For more information, contact customer support. AKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE Replace the defective toner cartridge.
Page 202: Shadow Images Appear On Prints
Cause Solution The transfer module is defective. Replace the transfer module if the defects occur every: • 38 mm (1.50 in.) An imaging unit is defective. Replace the imaging unit if the defects occur every: • 41.0 mm (1.61 in.) •...
Page 203: Skewed Print
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Skewed print These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded. •...
Page 204: Streaked Horizontal Lines Appear On Prints
Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: ELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. •...
Page 205: Toner Fog Or Background Shading Appears On The Page
AKE SURE THERE IS NO WORN DEFECTIVE OR EMPTY TONER CARTRIDGE Replace the worn, defective, or empty toner cartridge. LEAR THE PAPER PATH AROUND THE TONER CARTRIDGE Check the paper path around the toner cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 206: Solving Color Quality Problems
Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications. HECK THE PAPER TYPE SETTING Make sure the paper type setting is set to Transparency: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
Page 207 What is CMYK color? Cyan, magenta, yellow, and black (known as CMYK color) inks or toners can be printed in various amounts to produce a large range of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers, and color laser/LED printers create colors in this manner.
Page 208 Manual Color Correction applies to RGB and CMYK color conversion table mappings as defined in the Manual Color menu. You can select any of the different color conversion tables for RGB or CMYK: Color conversion table Settings • sRGB Display •...
Page 209 The following table can help identify which Color Sample pages to use for color matching. Color specification and object to be Color Correction setting Sample pages to use printed RGB—Text Auto sRGB Vivid Manual Manual Color RGB Text Setting RGB—Graphic Auto sRGB Vivid Manual...
Page 210: Embedded Web Server Does Not Open
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
Page 211: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 212 This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc.
Page 213 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 214: Noise Emission Levels
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 215: Power Consumption
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 216: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 217 Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate only with the antenna provided.
Page 218 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 219: Statement Of Limited Warranty
Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 220: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 221: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 222 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 223 Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you. LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use.
Page 224 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
Page 225 This Product contains Adobe® Flash® player software under license from Adobe Systems Incorporated, Copyright © 1995-2007 Adobe Macromedia Software LLC. All rights reserved. Adobe, Reader and Flash are trademarks of Adobe Systems Incorporated. Notices...
Page 226: Index
Index 550-sheet tray, optional Adjusting color 175 Numerics installing 44 adjusting display brightness 66 1565 Emulation error, load 56 Parallel port [x] disabled 183 adjusting Sleep Mode 65 emulation option 187 56 Serial port [x] disabled 183 adjusting toner darkness 83 200 paper jam 168 56 Standard parallel port AppleTalk menu 110...
Page 227 Change [paper source] to [custom exporting a configuration type name] load [orientation] 175 using the Embedded Web Default Source menu 95 Change [paper source] to [paper Server 19 directory list size] [paper type] 176 exporting a configuration using the printing 89 Change [paper source] to [paper Embedded Web Server 19 disk wiping 148...
Page 228 Hibernate Mode troubleshooting 193 loading transparencies using 66 IPv6 menu 109 in multipurpose feeder 72 hiding icons on the home screen 17 home screen applications 17 jam numbers max speed and max yield buttons, understanding 13 understanding 166 using 90 hiding icons 17 jam numbers and locations 166 memory...
Page 229 Substitute Size 99 ordering a waste toner bottle 156 light colored line, white line, or Supplies 93 ordering imaging units 156 incorrectly colored line appears TCP/IP 108 on prints 197 Universal Setup 103 poor transparency quality 206 Utilities 138 print irregularities 198 paper Wireless 109 print is too dark 199...
Page 230 understanding 12 56 Standard USB port Change [paper source] to [paper printer hard disk disabled 183 size] [paper type] 176 disposing of 146 56 USB port [x] disabled 183 Change [paper source] to [paper encrypting 149 57 Configuration change, some size] [paper type] load installing 33 held jobs were not restored 184...
Page 231 (Windows) 57 using 63, 79 Settings menu 130 TCP/IP menu 108 recycling tips shadow images appear on Lexmark packaging 67 prints 202 card stock 87 Lexmark products 67 shipping the printer 163 envelopes 86 toner cartridges 67...
Page 232 toner cartridges print job takes longer than Unsupported USB device, please ordering 155 expected 189 remove 177 recycling 67 tray linking does not work 190 updating options in printer toner darkness unexpected page breaks 191 driver 51 adjusting 83 troubleshooting, print quality USB port 49 toner fog or background shading blank pages 201...

Lexmark C925 User Manual

Safety Information

Learning about the Printer

Understanding the Home Screen

Customizing the Home Screen

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding Printer Menus

Securing the Printer Hard Disk and Other Installed Memory

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark C925