Page 1 C925 User's Guide September 2011 www.lexmark.com Machine type(s): 5041 Model(s):...
Page 2: Table Of Contents
Installing a printer hard disk ...38 Removing the printer hard disk ...40 Installing optional trays...42 Order of installation...42 Installing a printer stand and optional tray ...42 Installing 550‑sheet trays...48 Attaching cables...54 Verifying printer setup...55 Printing a menu settings page ...55 Printing a network setup page...55...
Page 3 Updating available options in the printer driver ...56 Setting up wireless printing...57 Information you will need to set up the printer on a wireless network ...57 Installing the printer on a wireless network (Windows)...58 Installing the printer on a wireless network (Macintosh)...60 Installing the printer on a wired network...62...
Page 4 Printing a font sample list ...94 Printing a directory list...94 Using Max Speed and Max Yield...95 Canceling a print job...95 Canceling a print job from the printer control panel...95 Canceling a print job from the computer ...95 Understanding printer menus...97 Menus list...97 Supplies menu...98...
Page 5 XPS menu ...146 PDF menu...146 PostScript menu...146 PCL Emul menu ...147 HTML menu ...149 Image menu ...150 Help menu...151 Securing the memory before moving the printer...152 Statement of Volatility...152 Erasing volatile memory...152 Erasing non‑volatile memory...153 Erasing printer hard disk memory...153...
Page 6 Cleaning the exterior of the printer...155 Cleaning the printhead lenses...155 Storing supplies...158 Checking the status of supplies...158 Checking the status of supplies from the printer control panel ...158 Checking the status of supplies from a network computer ...159 Ordering supplies...159 Ordering toner cartridges ...159 Ordering imaging units ...159...
Page 7 31.xx Missing or defective [color] cartridge ...184 32.xx [color] cartridge part number unsupported by device...184 34 Incorrect paper size, open [src] ...184 35 Insufficient memory to support Resource Save feature ...185 36 Printer service required ...185 37 Insufficient memory to collate job...185...
Page 8 88.xx [color] cartridge nearly low ...191 88.xx [color] cartridge low ...191 88.2x Replace [color] cartridge...192 1565 Emulation error, load emulation option ...192 Solving printing problems...192 Multiple‑language PDF files do not print...192 Printer control panel display is blank or displays only diamonds ...192...
Page 9 Light colored line, white line, or incorrectly colored line appears on prints ... 202 Paper curl...202 Print irregularities ...203 Print is too dark ...204 Print is too light...205 Printer is printing blank pages ...206 Repeating defects appear on a page ...206 Shadow images appear on prints ...207 Skewed print...208 Solid color pages ...208 Streaked horizontal lines appear on prints...209...
Page 10 Contents Toner specks ...210 Transparency print quality is poor...211 Uneven print density ...211 Solving color quality problems...211 FAQ about color printing ...211 Embedded Web Server does not open...215 Check the network connection...215 Check the address entered in the Web browser ...215 Temporarily disable Web proxy servers ...215 Contacting customer support...215 Notices...216...
Page 11: Safety Information
Disconnect all cords and cables from the printer before moving it. • Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Page 12 If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 13: Learning About The Printer
We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
Page 14: Selecting A Location For The Printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them too. It is important to: •...
Page 15: Printer Configurations
The printer stand is a cabinet that can be converted into a caster base. • If used with a printer stand, then the printer supports only one optional 550-sheet tray. • If used with a caster base, then the printer supports a maximum of three optional 550-sheet trays.
Page 16 CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and...
Page 17: Understanding The Printer Control Panel
Allows you to enter numbers, letters, or symbols Sleep Mode Enables Sleep Mode Note: Touching the screen or any hard button presses will cause the printer to wake from Sleep Mode. USB port Allows the user to connect a USB flash drive to the printer Note: Only the front USB port supports flash drives.
Page 18: Understanding The Home Screen
Understanding the home screen Understanding the home screen When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen buttons and icons to initiate an action. Note: Your home screen, icons, and the buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 19: Using The Touch-Screen Buttons
Understanding the home screen This may also appear on the home screen: Touch Search Held Jobs Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Sample touch screen Touch Up arrow...
Page 20 Understanding the home screen Touch Left scroll decrease Scroll to another value in decreasing order. Down arrow Scroll down. Accept Save a setting. Cancel • Cancel an action or a selection. • Cancel out a screen and return to the previous screen. Back Navigate back to the previous screen.
Page 21 Understanding the home screen Features Feature Menu trail line: Menus > Settings > Print Settings > Number of Copies Attendance message alert Warning Description A menu trail line is located at the top of each menu screen. This feature acts as a trail, showing the path taken to arrive at the current menu.
Page 22: Setting Up And Using The Home Screen Applications
Select the check boxes to specify which icons appear on the printer home screen. Cleared check box items are hidden. Click Submit. Activating the home screen applications For detailed information about configuring and using home screen applications, visit the Lexmark Web site at http://support.lexmark.com.
Page 23 This eliminates inventories of printed forms that can easily become outdated. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and firewall settings to allow the printer at least a read access.
Page 24: Remote Operator Panel
This application shows the printer control panel on your computer screen and lets you interact with the printer control panel, even when you are not physically near the printer. From your computer screen, you can view the printer status, release held print jobs, create bookmarks, and do other print-related tasks you might normally do while standing at the printer.
Page 25: Exporting And Importing A Configuration Using The Embedded Web Server
Setting up and using the home screen applications Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers.
Page 26: Additional Printer Setup
If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 27: Accessing The System Board
If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 28: Installing A Memory Card
If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 29 Additional printer setup An optional memory card can be purchased separately and attached to the system board. Access the system board. For more information, see “Accessing the system board” on page 27. Notes: • This task requires a flathead screwdriver.
Page 30 Additional printer setup Align the notches on the memory card to the ridges on the connector. Notch Ridge Push the memory card straight into the connector until it clicks into place. Reattach the system board cover.
Page 31: Installing A Flash Memory Or Firmware Card
If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 32: Installing An Internal Solutions Port
If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 33 Additional printer setup Unplug the fan cable from its connector on the system board. Unpack the ISP and Connectivity Installation Kit. Plastic mounting bracket Screws Connectivity Installation Kit Plastic cover Screws...
Page 34 Additional printer setup Metal housing ISP cable Note: Several parts may be in the ISP and Connectivity Installation Kit. Remove the old ISP cable. Using a thumbscrew, attach the plastic mounting bracket to the back of the ISP. Insert the ISP into the metal housing.
Page 35 Additional printer setup Attach the ISP to the metal housing using two thumbscrews. Route the new ISP cable through the opening of the metal panel. Note: The ISP cable in the Connectivity Installation Kit is longer than the old one.
Page 36 Additional printer setup Attach the ISP cable to the connector on the ISP. Attach the ISP to the metal panel using three screws that came with the Connectivity Installation Kit. Attach the ISP cable to the connector on the system board.
Page 37 Additional printer setup Reconnect the fan cable to its connector on the system board. Attach the ISP to the printer.
Page 38: Installing A Printer Hard Disk
Snap on the plastic cover over the metal housing. Installing a printer hard disk The optional printer hard disk can be installed with or without a Lexmark Internal Solutions Port (ISP). CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 39 Additional printer setup Locate the appropriate connector on the system board. Align the standoffs of the printer hard disk to the holes on the system board, and then press on the printer hard disk until the standoffs are in place.
Page 40: Removing The Printer Hard Disk
Additional printer setup Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Reattach the system board cover. Removing the printer hard disk Note: This task requires a flathead screwdriver. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Page 41 Do not unplug the fan cable upon opening the metal panel. Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out.
Page 42: Installing Optional Trays
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture.
Page 43 Thumbscrews Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 44 Additional printer setup Align the optional tray to the printer stand, then lower the printer to the tray. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550‑sheet tray.
Page 45 Remove the screw from the 250‑sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550‑sheet tray to the printer stand. Open the optional 550‑sheet tray and remove the screw.
Page 46 Close the optional tray and printer stand. Plug in the electrical connections between trays. Attach brackets to the back of the printer, optional tray, and printer stand. Bracket to lock optional tray to printer Bracket to lock optional tray to printer stand...
Page 47 Additional printer setup Insert brackets on the slots located at the back of the optional tray and printer stand. Secure the brackets with screws. Insert brackets on the slots located at the back of the printer and optional tray.
Page 48: Installing 550-Sheet Trays
Additional printer setup Secure the brackets with screws. Insert the bases on the slots at the sides of the printer stand and secure them with screws. Turn the printer back on. Set the printer software to recognize the optional input source.
Page 49 Thumbscrews Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 50 Additional printer setup Lift the upper portion of the printer stand, leaving the base. Attach the thumbscrews on the caster base.
Page 51 Additional printer setup Align the trays to the caster base, then lower the printer to the trays. Lock the standard and optional trays together using the brackets that came with the optional tray. Open the standard 250- and optional 550‑sheet tray.
Page 52 Additional printer setup Remove the screw from the 250‑sheet tray. Place a bracket over the screw hole and secure it with the screw. Close the trays. Lock the optional 550‑sheet trays together using the screws that came with the trays.
Page 53 Reach into the lower optional tray and insert a screw, pushing it upward to the optional tray above it. Plug in the electrical connections between trays. Attach brackets to the back of the printer and optional trays. Insert brackets on the slots located at the back of the optional trays.
Page 54: Attaching Cables
Additional printer setup Insert brackets on the slots located at the back of the printer and optional tray. Secure the brackets with screws. Insert the bases on the slots at the sides of the caster base and secure them with screws.
Page 55: Verifying Printer Setup
> Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration.
Page 56: Setting Up The Printer Software
Note: Updated printer software may be available at http://support.lexmark.com. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 57: Setting Up Wireless Printing
Select the printer. Right‑click the printer, and then select Properties. Click the Configuration tab. Click Update Now ‑ Ask Printer or manually add any installed hardware options under Configuration Options. Click Apply. For Macintosh users In Mac OS X version 10.5 or later From the Apple menu, navigate to: System Preferences >...
Page 58: Installing The Printer On A Wireless Network (Windows)
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network.
Page 59 Note: Choose Advanced Setup only if you want to customize your installation. Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly.
Page 60: Installing The Printer On A Wireless Network (Macintosh)
Make sure to disconnect the Ethernet cable when installing the printer on a wireless network. Prepare to configure the printer Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Locate the printer MAC address.
Page 61 From the Network pop‑up menu, select the name of your wireless network. Configure your computer to use the printer wirelessly To print on a network printer, each Macintosh user must install a custom printer driver file and create a print queue in the Printer Setup Utility or Print Center.
Page 62: Installing The Printer On A Wired Network
Press Enter, or click OK. Click Install, and then follow the instructions on the computer screen. Note: To configure the printer using a static IP address, IPv6, or scripts, select Advanced Options > Administrator Tools. Select Ethernet connection, and then click Continue.
Page 63: For Macintosh Users
Allow the network DHCP server to assign an IP address to the printer. Obtain the printer IP address. You can: View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu. Print a network setup page or menu settings page and locate the information in the TCP/IP section.
Page 64: Changing Port Settings After Installing A New Network Internal Solutions Port
Select the printer from the list, and then click Add. Note: If the printer does not show up in the list, then you may need to add it using the IP address. For more information, contact your system support person.
Page 65 Additional printer setup Locate the printer that has changed. Note: If there is more than one copy of the printer, then update all of them with the new IP address. Right‑click the printer. Click Properties > Ports tab. Select the port from the list, and then click Configure Port.
Page 66: Setting Up Serial Printing
In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
Page 67 After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver. Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer. Open the Device Manager.
Page 68: Minimizing Your Printer's Environmental Impact
Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
Page 69: Saving Energy
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 170. Print in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. For more information, see “Printing in black and white” on page 88.
Page 70: Adjusting Sleep Mode
Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section. Click Settings > General Settings > Timeouts. In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep Mode. Click Submit.
Page 71: Using Hibernate Mode
If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section.
Page 72: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 73: Loading Paper And Specialty Media
Loading the standard or optional 550‑sheet tray The printer has a standard 150‑sheet (Tray 1) and 250‑sheet tray (Tray 2), and it may have one or more optional 550‑sheet trays. All 550‑sheet trays support the same paper sizes and types.
Page 74 Loading paper and specialty media Notice the size indicators at the bottom of the tray. Use these indicators to help position the guides. Make sure to release the width guide lock at the rear of the tray. Squeeze and then slide the width guide to the correct position for the paper size you are loading.
Page 75 If the paper is shorter than A4, then load it in long‑edge orientation. • Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams and possible printer damage. Long‑edge orientation Short‑edge orientation...
Page 76 Loading paper and specialty media Adjust both the width and length guides to lightly touch the edge of the paper stack. Make sure the paper fits loosely in the tray, lies flat, and is not bent or wrinkled. Turn the wheel clockwise to set the paper size. Lock the width guide.
Page 77: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, verify the Paper Size and Paper Type for the tray based on the paper you loaded. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, labels, card stock, and envelopes.
Page 78 Loading paper and specialty media Gently pull the extension until it is fully extended. Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface. Paper Envelopes Transparencies...
Page 79 From the printer control panel, set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) based on the paper or specialty media loaded.
Page 80: Linking And Unlinking Trays
Creating a custom name for a paper type If the printer is on a network, you can use the Embedded Web Server to define a name other than Custom Type [x] for each of the custom paper types loaded into the printer.
Page 81: Assigning A Custom Paper Type Name
Touch Configuring a custom name If the printer is on a network, then you can use the Embedded Web Server to define a name other than Custom Type [x] for each of the custom paper types loaded into the printer.
Page 82: Paper And Specialty Media Guide
Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
Page 83: Unacceptable Paper
Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms.
Page 84: Using Recycled Paper And Other Office Papers
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser and LED (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper. However, no blanket statement can be made that all recycled paper will feed well.
Page 85: Supported Paper Sizes, Types, And Weights
The following tables provide information on standard and optional paper sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com.
Page 86 (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Paper size is supported if printer is set to metric. Paper size is supported if printer is set to US. Maximum length is 1219 mm (48 in.) 250‑ sheet 550‑...
Page 87: Supported Paper Types And Weights
216 x 356 mm (3.375 x 6.50 in. to 8.5 x 14 in.) Paper size is supported if printer is set to metric. Paper size is supported if printer is set to US. Maximum length is 1219 mm (48 in.) Supported paper types and weights The printer engine supports 60–256 g/m...
Page 88: Printing
Printing Printing a document Printing a document From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. Send the print job: For Windows users With a document open, click File > Print.
Page 89: Printing From A Flash Drive
Insert a flash drive into the USB port. Notes: • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Page 90: Supported Flash Drives And File Types
Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print files from the flash drive as held jobs.
Page 91: Tips On Using Transparencies
• Before loading transparencies, flex the stack to prevent sheets from sticking together. • We recommend Lexmark transparencies. For ordering information, see the Lexmark Web site at www.lexmark.com. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
Page 92: Tips On Using Labels
Note: Labels can be printed at a higher fusing temperature up to 220°C (428°F) if Label Weight is set to Heavy. Select this setting using the Embedded Web Server, or from the printer control panel Paper menu. –...
Page 93: Printing Confidential And Other Held Jobs
Printing confidential and other held jobs Storing print jobs in the printer You can set the printer to store print jobs in the printer memory until you start the print job from the printer control panel. All print jobs that can be initiated by the user at the printer are called held jobs.
Page 94: Printing Information Pages
> Reports > Print Fonts Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory...
Page 95: Using Max Speed And Max Yield
If you do not know the IP address of the printer, you can: • View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section.
Page 96 From the Apple menu, choose System Preferences > Print & Fax > Open Print Queue. From the printer window, select the print job you want to cancel. From the icon bar at the top of the window, click the Delete icon.
Page 97: Understanding Printer Menus
Miscellaneous Security Settings Confidential Print Disk Wiping Security Audit Log Set Date and Time Depending on the printer setup, this menu appears as Standard Network, Wireless Network, or Network [x]. Reports Menu Settings Page Device Statistics Network Setup Page Network [x] Setup Page...
Page 98: Supplies Menu
Understanding printer menus Supplies menu Menu item Replace Supply Waste Toner Bottle Cyan Cartridge Early Warning Invalid Near End of Life Replace Missing Defective Unsupported Magenta Cartridge Early Warning Invalid Near End of Life Replace Missing Defective Unsupported Yellow Cartridge...
Page 99 Understanding printer menus Menu item Black Cartridge Early Warning Invalid Near End of Life Replace Missing Defective Unsupported Cyan Imaging Unit Early Warning Replace Missing Magenta Imaging Unit Early Warning Replace Missing Yellow Imaging Unit Early Warning Replace Missing Black Imaging Unit...
Page 100: Paper Menu
Understanding printer menus Menu item Fuser Early Warning Replace Missing Transfer module Early Warning Replace Missing Maintenance Kit Replace Paper menu Default Source menu Menu item Default Source Tray [x] MP Feeder Manual Paper Manual Envelope Description Shows the status of the fuser...
Page 101: Paper Size/Type Menu
Understanding printer menus Paper Size/Type menu Menu item Tray [x] Size (LEF) Letter Legal JIS B4 11 x 17 Universal (LEF) A4 Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted...
Page 102 Understanding printer menus Menu item MP Feeder Size Letter Legal Executive JIS B4 11 x 17 Oficio (México) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope JIS B5 MP Feeder Type...
Page 103 Understanding printer menus Menu item Manual Paper Size Letter Legal Executive JIS B4 11 x 17 Oficio (México) Folio Statement Universal JIS B5 Manual Paper Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead...
Page 104: Configure Mp Menu
Description Specifies the type of envelope loaded manually Note: Envelope is the factory default setting. Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the automatic paper source.
Page 105 Understanding printer menus Menu item Transparency Weight Normal Heavy Light Recycled Weight Normal Heavy Light Glossy Weight Normal Heavy Light Heavy Glossy Weight Heavy Labels Weight Normal Heavy Light Vinyl Labels Weight Normal Heavy Light Bond Weight Normal Heavy Light...
Page 106: Paper Loading Menu
Duplex Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties. • If Duplex is selected, then all print jobs are sent through the duplex unit, including 1‑sided print jobs.
Page 107 Duplex Notes: • Duplex sets the printer default to 2‑sided printing for every print job unless 1‑sided printing is selected from Print Properties. • If Duplex is selected, then all print jobs are sent through the duplex unit, including 1‑sided print jobs.
Page 108: Custom Types Menu
11.69 inches is the US factory default setting. Inches can be increased in 0.01‑inch increments. • 296.9 mm is the international factory default setting. Millimeters can be increased in 1‑mm increments. • If the width exceeds the maximum, then the printer uses the maximum width allowed. Professional...
Page 109: Reports Menu
Prints a list of profiles stored in the printer Prints a report of all the fonts available for the printer language currently set in the printer Note: A separate list is available for PCL and PostScript emulations.
Page 110: Network/Ports Menu
PCL SmartSwitch PS SmartSwitch Description Prints a list of all the resources stored on an optional flash memory card or printer hard disk Note: Make sure the optional flash memory or printer hard disk is installed correctly and working properly.
Page 111 • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Page 112: Network Reports Menu
Network Reports Menu item Description Print Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address Network Card menu This menu is available from the Network/Ports menu: Network/Ports > Standard Network or Network [x] > Standard Network Setup or Network [x] Setup > Network Card...
Page 113: Tcp/Ip Menu
Note: On is the factory default setting. Specifies the Zero Configuration Networking setting Note: Yes is the factory default setting. Enables the built-in FTP server, which allows you to send files to the printer using File Transfer Protocol. Note: Yes is the factory default setting.
Page 114: Ipv6 Menu
Lets you view or change the current HTTPS setting Note: Yes is the factory default setting. Description Enables IPv6 in the printer Note: On is the factory default setting. Specifies whether the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note: On is the factory default setting.
Page 115: Appletalk Menu
(wireless router) within a given period of time Lets you connect the printer to a wireless network by using a PIN on the printer and entering it into the wireless settings of the access point Automatically detects the connection method that an access point with WPS uses—...
Page 116: Standard Usb Menu
When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off.
Page 117 Off filters print jobs using the standard protocol. Sets the network address information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port. Sets the netmask information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port.
Page 118: Parallel [X] Menu
Auto 3KB to [maximum size allowed] Disabled Description Sets the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting.
Page 119 On processes raw binary PostScript print jobs. Sets the network address information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port. Sets the netmask information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port.
Page 120: Serial [X] Menu
Auto Description Sets the gateway information for an external print server Note: This menu item is available only if the printer is attached to an external print server through the USB port. Description Sets the printer to automatically switch to PCL emulation when a print job received...
Page 121 Temporarily stores print jobs on the printer hard disk before printing Notes: • Off is the factory default setting. The printer does not buffer print jobs on the printer hard disk. • On buffers print jobs on the printer hard disk.
Page 122: Smtp Setup Menu
Note: 8 is the factory default setting. Sets the parity for serial input and output data frames Note: None is the factory default setting. Determines whether the printer uses the DSR Signal Notes: • Off is the factory default setting.
Page 123 Prompt User Device Userid Device Password Kerberos 5 Realm NTLM Domain Description Sets the printer to use SSL for increased security when connecting to the SMTP server Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 124: Security Menu
Once the limit is reached, the print job for that user name and that PIN are deleted. Confidential Job Expiration Limits the amount of time a confidential print job stays in the printer before it is deleted Notes: 1 hour •...
Page 125: Disk Wiping Menu
Disk Wiping menu Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system. All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs.
Page 126: Security Audit Log Menu
Enables an authorized user to export the audit log Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • From the Embedded Web Server, the audit log can be downloaded to a computer.
Page 127: Set Date And Time Menu
With the security audit log activated, the severity value of each event is recorded. 4 is the factory default setting. Description Shows the current date and time settings for the printer Notes: • Date and Time is set in YYYY-MM-DD HH:MM format.
Page 128: Settings Menu
Note: Some languages may not be available for all printers. Minimizes the use of energy, paper, or specialty media Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • Energy minimizes the power used by the printer.
Page 129 • Off is the factory default setting. This setting supports the performance specifications of your printer. • On configures the printer to produce as little noise as possible. This setting is best suited for printing text and line graphics. •...
Page 130 Changing this setting also changes the default for each input source in the Paper Size/Type menu. • When set to Metric, the printer supports letter‑size and 11 x 17 paper in the standard 150‑sheet tray and multipurpose feeder. Specifies what is displayed on the upper left and right corners of...
Page 131 Do Not Display Specifies the format for the printer date Specifies the format for the printer time Note: 12 hour is the factory default setting. Specifies the brightness of the printer control panel screen Note: 100 is the factory default setting.
Page 132 Specifies a contact name for the printer Specifies the location of the printer Note: The location will be stored on the Embedded Web Server. Sets an alarm to sound when the printer requires user intervention Available options for each alarm type are:...
Page 133 Select the lowest setting if the printer shares an electrical circuit with room lighting. • Select a high setting if the printer is in constant use. Under most circumstances, this keeps the printer ready to print with minimum warm‑up time.
Page 134 Press Sleep Button Sleep Hibernate Do Nothing Description Lets the printer handle print jobs even after the printer has gone offline within a specified time period. Note: Disabled is the factory default setting. Specifies whether the printer reprints jammed pages Notes: •...
Page 135: Flash Drive Menu
On (1,2,1,2,1,2) Off (1,1,1,2,2,2) Sides (Duplex) 1 sided 2 sided Description Determines how the printer while in Idle state, reacts to a long press of the Sleep button Notes: • Do Nothing is the factory default setting. • Sleep or Hibernate sets the printer to operate at a lower power configuration.
Page 136 Specifies the orientation of a multiple‑page document Notes: • Auto is the factory default setting. The printer chooses between portrait and landscape. • This setting applies if Paper Saver in this menu is not set to Off.
Page 137: Setup Menu
• PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language. Specifies that print jobs be removed from the print queue if they require unavailable printer options or custom settings.
Page 138 Max Speed is the default printer setting. • The printer driver is capable of overriding this setting Sets the printer to print text and graphics using only the black print cartridge Note: Off is the factory default setting. Sets the storage location for downloads Notes: •...
Page 139: Job Accounting Menu
Understanding printer menus Job Accounting menu Note: This menu item appears only if a formatted, non-defective printer hard disk is installed. The printer hard disk cannot be read/write‑ or write‑protected. Menu item Job Accounting Log Job Accounting Utilities Accounting Log Frequency...
Page 140: Finishing Menu
Understanding printer menus Menu item E‑mail Address to Send Logs Log File Prefix Finishing menu Menu item Sides (Duplex) 1 sided 2 sided Duplex Binding Long Edge Short Edge Copies 1–999 Blank Pages Do Not Print Print Collate On (1,2,1,2,1,2)
Page 141 Positioning depends on the number of images and whether the images are in portrait or landscape orientation. Specifies the orientation of a multiple‑page sheet Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Prints a border on each page image...
Page 142: Quality Menu
• To set Enhance Fine Lines using the Embedded Web Server, type the network printer IP address in the address field of your Web browser. Reduces the amount of toner used for graphics and images. The amount of toner used for text is not reduced.
Page 143 These pages can be used to help decide which combinations to use to get the desired printed output. • From a browser window, type the IP address of the printer to access a complete list of color sample pages from the Embedded Web Server.
Page 144 Vivid CMYK increases color saturation for the US CMYK color conversion table. • Off turns off color conversion. Provides the capability to assign specific CMYK values to named spot colors Initiates a recalibration of color conversion tables and allows the printer to make adjustments for color variations in output Notes: •...
Page 145: Utilities Menu
Delete Now configures the printer control panel to return to the originating screen after the deletion process is completed. • Do Not Delete sets the printer control panel to return to the main Utilities menu. Assists in isolating the source of a print job problem Notes: •...
Page 146: Xps Menu
This menu item is available only if a formatted flash memory option card or printer hard disk is installed and operating properly. • Make sure the flash memory option or printer hard disk is not read/write‑, write‑, or password‑protected. •...
Page 147: Pcl Emul Menu
Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download.
Page 148 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page.
Page 149: Html Menu
Understanding printer menus Menu item Tray Renumber View Factory Defaults None Tray Renumber Restore Defaults HTML menu Menu Item Font Name Joanna MT Albertus MT Letter Gothic Antique Olive Lubalin Graph Apple Chancery Marigold Arial MT MonaLisa Recut Avant Garde...
Page 150: Image Menu
Understanding printer menus Menu item Scale 1–400% Orientation Portrait Landscape Margin Size 8–255 mm Backgrounds Print Do Not Print Image menu Menu item Auto Fit Invert Scaling Best Fit Anchor Center Fit Height/Width Fit Height Fit Width Anchor Top Left...
Page 151: Help Menu
Understanding printer menus Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDF files. They contain information about using the printer and performing printing tasks. English, French, German, and Spanish translations are stored in the printer. Other translations are available on the Lexmark Web site at www.lexmark.com.
Page 152: Securing The Memory Before Moving The Printer
In high‑security environments, it may be necessary to take additional steps to ensure that confidential data stored on the printer hard disk cannot be accessed once the printer—or its hard disk—is removed from your premises. While most data can be erased electronically, you may want to consider one or more of the following actions before disposing of a printer or hard disk: •...
Page 153: Erasing Non-Volatile Memory
Touch Yes to proceed with disk wiping. A status bar will indicate the progress of the disk wiping task. Note: Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks.
Page 154: Configuring Printer Hard Disk Encryption
Configuring printer hard disk encryption Note: Your printer may not have a hard disk installed. Enabling hard disk encryption helps prevent the loss of sensitive data in the event your printer or its hard disk is stolen. Using the Embedded Web Server From the Embedded Web Server, click Settings >...
Page 155: Maintaining The Printer
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding. Remove paper from the standard exit bin.
Page 156 Maintaining the printer Remove the imaging unit: Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit. Locate the LED wipe at the end of the imaging unit. Make sure it is in the correct position.
Page 157 Maintaining the printer Reinstall the imaging unit. When inserted into the printer, the LED wipe will rub across the row of LEDs, thus cleaning the printhead lenses. Insert the imaging unit into the printer until it clicks into place. Using both hands, push the sides of the internal cover firmly until the cover clicks into place.
Page 158: Storing Supplies
Repeat step 2–6 to for all imaging units. Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 159: Checking The Status Of Supplies From A Network Computer
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Page 160: Ordering A Fuser Or A Transfer Module
Maintaining the printer Recommended imaging units and part numbers Part name Black imaging unit Yellow imaging unit Magenta imaging unit Cyan imaging unit Ordering a fuser or a transfer module When 80.xx Fuser life warning, 80.xx Fuser near life warning, or 83.xx Transfer module life warning appears, order a replacement fuser or a transfer module.
Page 161: Replacing Supplies
Maintaining the printer Replacing Supplies Replacing an imaging unit Open the front door. Warning—Potential Damage: To avoid overexposing the imaging units, do not leave the door open for more than 10 minutes. Open the internal cover. Push the imaging unit lock lever up and pull out the imaging unit with the toner cartridge attached to it.
Page 162 Peel off the black protective sheet and the toner sealing tape. Insert the imaging unit into the printer until it clicks it into place. Using both hands, push the sides of the internal cover firmly until the cover clicks into place.
Page 163: Replacing A Toner Cartridge
Maintaining the printer Peel off the toner sealing tape. Insert the toner cartridge and turn the lock lever to the left. Close the front door. Replacing a toner cartridge Open the front door. Warning—Potential Damage: To avoid overexposing the imaging units, do not leave the door open for more...
Page 164 Turn the toner lock lever to the right and pull the toner cartridge out. Unpack the toner cartridge, and then shake it to redistribute the toner. Peel off the toner sealing tape. Insert the new cartridge into the printer and then turn the toner lock lever to the left.
Page 165: Replacing The Waste Toner Bottle
Maintaining the printer Close the front door. Replacing the waste toner bottle Turn the printer off. Open the front door. Open the internal cover. Pull out the used waste toner bottle.
Page 166 Insert the new waste toner bottle into the printer. Using both hands, push the sides of the internal cover firmly until it clicks into place. Close the front door. From the printer control panel, reset the Waste Toner Bottle counter in the Supplies menu.
Page 167: Moving The Printer
Disconnect all cords and cables from the printer before moving it. • Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Page 168: Administrative Support
Type the printer IP address into the address field of your Web browser. Notes: • If you do not know the IP address of the printer, then print a network setup page, and then locate the IP address in the TCP/IP section. •...
Page 169: Checking The Printer Status
Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. From the home screen, navigate to:...
Page 170: Clearing Jams
If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
Page 171 Clearing jams Area Jam numbers Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover, and then remove any jams. Open the side cover. Lower the duplex unit, and then remove any jams. 231‑239 Open the side cover.
Page 172: Paper Jam
200 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull the jammed paper up and out to remove it from the paper path.
Page 173: Paper Jam
201 paper jam Open the side door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Determine where the jam is located, and then remove it: If the paper is visible under the fuser, then grasp it on each side and pull it out.
Page 174: Paper Jam
• After removing the jammed paper, return the lever to the proper position. Align the fuser unit using the handles on each side, and then place it back into the printer. Close the side door. Touch Continue, jam cleared.
Page 175: Paper Jam
Hold onto the handles of the duplexing unit, open the cover, and then remove any jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 176: 24X Paper Jam
Clearing jams Close the cover of the duplexing unit. Close the side door. Touch Continue, jam cleared. 24x paper jam Paper jam in Tray 1 Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed.
Page 177 Clearing jams Open Tray 1, and then pull the jammed pages straight up and out. Note: Make sure all paper fragments are removed. Close Tray 1. Touch Continue, jam cleared. Paper jam in one of the optional trays Check the side access door to trays and then pull the jammed pages out. Note: Make sure all paper fragments are removed.
Page 178: Paper Jam
Clearing jams Open the specified tray, and then pull the jammed pages out. Note: Make sure all paper fragments are removed. Close the tray. Touch Continue, jam cleared. 250 paper jam Remove any jammed pages from the multipurpose feeder. Load paper into the multipurpose feeder. Touch Continue, jam cleared.
Page 179: Troubleshooting
Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Page 180: Change [Paper Source] To [Custom String]
Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the printer control panel Paper menu, and then touch Paper changed, continue.
Page 181: Disk Corrupted
Troubleshooting Disk corrupted The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted. Touch Format disk to reformat the printer hard disk and clear the message.
Page 182: Load [Src] With [Custom Type Name]
Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.
Page 183: Load Manual Feeder With [Custom String]
Restore held jobs? Try one or more of the following: • Touch Restore to restore all held jobs stored on the printer hard disk. • Touch Do not restore if you do not want any print jobs to be restored.
Page 184: Some Held Jobs Were Not Restored
Troubleshooting Some held jobs were not restored Touch Continue to delete the specified job. Note: Held jobs that are not restored stay on the hard disk and are inaccessible. Supply needed to complete job A supply needed to complete the job is missing. Touch Cancel to clear the message. Tray [x] paper size unsupported The paper size in the specified tray is unsupported.
Page 185: Insufficient Memory To Support Resource Save Feature
Install additional printer memory. 37 Insufficient memory, some held jobs will not be restored The printer deleted some held jobs in order to process current jobs. Touch Continue to clear the message. 37 Insufficient memory, some Held Jobs were deleted The printer deleted some held jobs in order to process current jobs.
Page 186: Memory Full
Check that the serial cable is properly connected and is the correct one for the serial port. • Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and host computer. •...
Page 187: Standard Network Software Error
Turn the printer off. Unplug the power cord from the wall outlet. Remove the unsupported option card from the printer system board, and then replace it with a supported card. Connect the power cord to a properly grounded electrical outlet.
Page 188: Standard Parallel Port Disabled
The print job was created using data from a device in the USB port and the device is no longer in the USB port. • The printer hard disk contains print jobs that were stored while installed in a different printer model. Touch Continue to clear the message.
Page 189: Too Many Trays Attached
Try one or more of the following: • Remove the defective printer hard disk. • Install a different printer hard disk before performing any operations that require a printer hard disk. 62 Disk full Try one or more of the following: •...
Page 190: Replace Fuser
82.xx Replace waste toner bottle Replace the waste toner bottle. For instructions on replacing the waste toner bottle, from the printer control panel touch More Information. Touch Continue to clear the message and continue printing. 82.xx Waste toner bottle nearly full Order a replacement waste toner bottle immediately.
Page 191: Color] Imaging Unit Nearly Low
Troubleshooting 84.xx [color] imaging unit nearly low Order a replacement imaging unit. When print quality is reduced, install the new imaging unit, following the instruction sheet that came with the replacement part. Touch Continue to clear the message and continue printing. 84.xx [color] imaging unit low Order a replacement imaging unit immediately.
Page 192: Replace [Color] Cartridge
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple‑language PDF files do not print The PDF files may contain unavailable fonts.
Page 193: Confidential And Other Held Jobs Do Not Print
Verify that you are using the correct printer software. • If the printer is connected to your computer through a USB port, then make sure you are running a supported operating system and using a compatible printer software. AKE SURE THE INTERNAL PRINT SERVER IS WORKING PROPERLY •...
Page 194: Print Job Takes Longer Than Expected
Troubleshooting AKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Print job takes longer than expected Try one or more of the following: EDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print job.
Page 195: Tray Linking Does Not Work
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks NCREASE THE...
Page 196: Solving Home Screen Applications Problems
HECK THE SYSTEM LOG FOR RELEVANT DETAILS Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can: •...
Page 197: Paper Tray Problems
“Updating available options in the printer driver” on page 56. AKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser.
Page 198: Internal Print Server Does Not Operate Correctly
Try one or more of the following: HECK THE PRINT SERVER CONNECTIONS • Make sure the internal print server is attached securely to the printer system board. • Make sure you are using the correct cable and that it is securely connected.
Page 199: Solving Paper Feed Problems
Troubleshooting Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines. AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.
Page 200: Solving Print Quality Problems
If these suggestions do not correct the problem, then contact customer support. You may have a printer part that requires adjustment or replacement. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images...
Page 201: Gray Background
HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting. Before sending the job to print, specify the correct size setting: •...
Page 202: Light Colored Line, White Line, Or Incorrectly Colored Line Appears On Prints
Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...
Page 203: Print Irregularities
Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the print job, specify the correct paper type setting: •...
Page 204: Print Is Too Dark
YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the printer control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties.
Page 205: Print Is Too Light
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner. Reinsert the toner cartridge. Note: If print quality does not improve, replace the print cartridge. If the problem continues, the printer may need to be serviced. For more information, contact customer support. AND CONTRAST SETTINGS...
Page 206: Printer Is Printing Blank Pages
Note: If print quality does not improve, then replace the cartridge of the color that is not printing. If the problem continues, then the printer may need to be serviced. For more information, contact customer support. Repeating defects appear on a page...
Page 207: Shadow Images Appear On Prints
Reinsert the toner cartridge. Note: If print quality does not improve, replace the toner cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Solution Replace the imaging unit if the defects occur every: •...
Page 208: Skewed Print
Reinsert the toner cartridge. Note: If print quality does not improve, replace the toner cartridge. • If the problem continues, the printer may need to be serviced. For more information, contact customer support. ARE NOT DEFECTIVE AND NOT LOW ON...
Page 209: Streaked Horizontal Lines Appear On Prints
Replace the worn, defective, or empty toner cartridge. LEAR THE PAPER PATH AROUND THE TONER CARTRIDGE CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 210: Toner Fog Or Background Shading Appears On The Page
LEAR THE PAPER PATH AROUND THE TONER CARTRIDGE Check the paper path around the toner cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 211: Transparency Print Quality Is Poor
Use only transparencies that meet the printer specifications. HECK THE PAPER TYPE SETTING Make sure the paper type setting is set to Transparency: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
Page 212 How does the printer know what color to print? When you print a document, information describing the type and color of each object is sent to the printer. The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan, magenta, yellow, and black toner needed to produce the desired color.
Page 213 Occasionally, you may have a need for the printed color of a particular object to closely match a specific color. For example, you may need to match the color of a corporate logo. While instances can occur in which the printer cannot exactly reproduce the desired color, you should be able to identify adequate color matches for the majority of cases.
Page 214 These pages require the use of the Embedded Web Server. The Embedded Web Server is a series of resident pages stored in the network printer firmware. To access these pages, browse to the IP address of the network printer. Click Configuration Menu, and then click Detailed Color Samples.
Page 215: Embedded Web Server Does Not Open
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
Page 216: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 217: United States Government Rights
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc.
Page 218: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 219: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice File FW_License.pdf...
Page 220: Power Consumption
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 221: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 222: Regulatory Notices For Wireless Products
Notices This is a product that complies with the emission requirements of EN55022 Class A limits and immunity requirements of EN55024. This product is not intended to be used in residential/domestic environments. This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Page 223: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 224 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 225: Statement Of Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 226: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 227 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
Page 228 Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you. LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: Use.
Page 229 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
Page 230 Notices MICROSOFT CORPORATION NOTICES This product may incorporate intellectual property owned by Microsoft Corporation. The terms and conditions upon which Microsoft is licensing such intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369. This product is based on Microsoft Print Schema technology. You may find the terms and conditions upon which Microsoft is licensing such intellectual property at http://go.microsoft.com/fwlink/?LinkId=83288.
Page 231: Index
USB 54 calling customer support 215 canceling print job, from computer 95 canceling a print job from a computer 95 from the printer control panel 95 cannot open Embedded Web Server 215 card stock loading in multipurpose feeder 77 tips 92...
Page 232 Server 169 checking the status of supplies 159 checking virtual display on Embedded Web Server 168 cleaning exterior of the printer 155 cleaning the printhead lenses 155 Close [tray] door 180 Close front or side door 180 confidential print jobs 93...
Page 233 Server 25 importing a configuration using the Embedded Web Server 25 Install Tray [x] 181 installing a memory card 28 installing a printer hard disk 38 installing an Internal Solutions Port 32 installing on a wireless network using Windows 58 installing options 550‑sheet tray and printer...
Page 234 32 list 26 memory card, installing 28 memory cards 26 network 26 ports 26 printer hard disk, installing 38 printer hard disk, removing 40 updating in printer driver 56 ordering toner cartridges 159 ordering a fuser 160 ordering a transfer module 160...
Page 235 184 34 Incorrect paper size, open [src] 184 35 Insufficient memory to support Resource Save feature 185 36 Printer service required 185 37 Insufficient memory for Flash Memory Defragment operation 185 37 Insufficient memory to collate job 185...
Page 236 13 Quality menu 142 Quiet Mode print quality troubleshooting 200 recycled paper using 68, 84 recycling Lexmark packaging 72 Lexmark products 72 toner cartridges 72 WEEE statement 219 reducing printer noise 69 Remote Operator Panel 24 Remove paper from standard...
Page 237 210 toner specks 210 uneven print density 211 troubleshooting, printer options cannot detect flash memory card 197 cannot detect printer hard disk 197 internal print server 198 Internal Solutions Port 197 memory card 198 option not working 196...

This manual is also suitable for:

C925

Lexmark C925de User Manual

Safety Information

Learning about the Printer

Understanding the Home Screen

Setting up and Using the Home Screen Applications

Additional Printer Setup

Minimizing Your Printer's Environmental Impact

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding Printer Menus

Securing the Memory before Moving the Printer

Maintaining the Printer

Administrative Support

Clearing Jams

Troubleshooting

Quick Links

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Summary of Contents for Lexmark C925de