Handling Busy Station Calls Differently Than Calls Not Answered - Toshiba STRATA CS Communication Server Release 6 User Manual

9.
10. Check
11. Click

Handling busy station calls differently than calls not answered

You can optionally specify two final actions—one for situations when your station is busy, one
for situations when each action rings and goes unanswered. This allows you to handle calls
differently when you're on a call vs. when you're away from your phone(s). For example, you
can have a special greeting that plays when you're on a call, that says, "I'm on the phone right
now, please leave a message."
To use this feature, check
drop-down list to specify both a
the station is busy
specify one final action to use in both situations.
Note:
Strata CS can detect a routing list action as "busy" only when it is a Strata CS station.
External numbers and workgroups cannot trigger the "busy" final action.
15-14
Final action
Pause and repeat.
Camp on station.
Check
Active routing list for this extension
active routing list.
Default personal status routing list
routing list for your personal statuses. See
to save the routing list and close the Routing List dialog box.
OK
Handle busy calls differently than calls not answered
. Specify each using the instructions in step
Description
The caller holds for the number of
seconds you define in the
duration
routing list again. During the pause,
callers can press
to leave a voice message. The greeting
you choose can mention these options.
The special prerecorded greeting
called the System Hold Greeting says,
"The person you are calling is
unavailable. To hold, please stay on
the line. To leave a message, press 1."
It does not mention the option to press
0 for the operator.
See the next section,
station calls differently than calls not
answered."
if you want to make this routing list your
to make this routing list the default
"Personal status defaults" on page
Final action if the call is not answered
Pause
field, and then begins the
for the operator or
0
"Handling busy
, and use the
and a
Final action if
8 above. If unchecked, you
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