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Related Manuals for Toshiba STRATA CS Communication Server Release 6
Summary of Contents for Toshiba STRATA CS Communication Server Release 6
- Page 1 Communication Server Release 6 STRATA CS Quick Reference Guide...
- Page 2 Publication Information Toshiba America Information Systems, Inc., Digital Solutions Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.
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Page 3: Table Of Contents
Contents Quick Reference ..........2 Welcome to Strata CS ........3 Access Strata CS..........3 Setup for New Users.......... 4 Placing Calls ............5 Answering Calls..........6 Transferring Calls ..........7 Call Handling............. 8 Voice Messages..........9 Greetings............10 Personal Status..........11 Forwarding Calls .......... -
Page 4: Quick Reference
Quick Reference Use this page as a quick reference for the information you use most often. My Extension My Password My Direct Dial Number ViewPoint Web Access URL Special Access Codes Access Strata CS Feature Default Code Ã(" Access dial-by-name directory Æ... -
Page 5: Welcome To Strata Cs
• Strata CS ViewPoint application. ViewPoint enables you to use the full power of the Strata CS system. If you have ViewPoint installed, you can run it by choosing Start > Programs > Toshiba > Strata CS > Strata CS ViewPoint. -
Page 6: Setup For New Users
Setup for New Users If you are a new user, you should perform the following tasks in your account prior to using Strata CS: Record a Voice Title A voice title is a brief recording of just your name that Strata CS plays to callers under various circumstances (such as when they look you up in the dial-by-name directory). -
Page 7: Placing Calls
Placing Calls Strata CS enables you to place calls either manually using the phone or visually using the Client. Using the Phone ³ To call another extension pick up the handset and dial the extension. ³ To call an external number dial an access code (usually ) and the number. -
Page 8: Answering Calls
Answering Calls Strata CS enables you to screen your calls before answering them, either verbally over the phone using call announcing or visually in ViewPoint. Using the Phone ³ To answer your phone pick up the handset. ³ To answer another ringing phone 1. -
Page 9: Transferring Calls
Transferring Calls A blind transfer transfers the call without your announcing it first. The recipient answers the phone and speaks to the caller directly. A supervised transfer puts the caller on hold and lets you speak to the recipient first. If the recipient agrees to take the call, you can transfer it. -
Page 10: Call Handling
Call Handling See the Strata CS Client User Guide for many more call handling options. Placing a Call On Hold Using the Phone ³ )ODVK To place a call on hold press . To return to the caller, )ODVK press again. -
Page 11: Voice Messages
Voice Messages Managing voice mail is easy using the phone or Client. Using the Phone ³ To log in dial <extension> <password> . ³ To listen to your new voice messages log in and press . You can also press to hear your saved messages. -
Page 12: Greetings
Greetings A greeting is the message callers hear when they reach your voice mail. Strata CS lets you record and name multiple greetings for different occasions (for example, “Away from my desk,” “Weekend,” “On Vacation”), and easily switch between them. The active greeting is the one currently being used. -
Page 13: Personal Status
Personal Status Personal statuses such as Available, In a Meeting, or On Vacation, displays your location and availability to your coworkers. You can see other users’ personal statuses and they can see yours, making it easy to tell at a glance whether someone is available to take a call. Personal status also can determine how your incoming calls are handled. -
Page 14: Forwarding Calls
Forwarding Calls Strata CS lets you forward your calls to another extension or to an external phone number so that you can receive your calls whether you are down the hall, at home, or on the road. Using the Phone ³... -
Page 15: Contacts
Contacts The Contacts view in ViewPoint functions as an online phone book in which you can store your telephone contacts. After you enter contacts into Strata CS, you can do the following: • Place a call to a contact with a click of the mouse. •... -
Page 16: Caller Recognition
Caller Recognition Strata CS recognizes contacts when they call by their Caller ID numbers (or PIN numbers – see below). Each contact has a list of phone numbers that Strata CS uses to identify that contact. ³ To view the list double-click the contact in the Contacts view and click the Caller Identification tab. -
Page 17: Routing Lists
Routing Lists A routing list tells Strata CS how to route calls to you. All incoming calls are handled by a routing list. By default, you have a routing list that rings one phone—your desk phone, known as Where I Am—and if there is no answer, sends the call to your voice mail. -
Page 18: Call Rules
Call Rules Call rules enable you to handle certain incoming calls differently than others. For example, you can have callers after business hours go directly to voice mail without ringing your phone and hear a voice mail greeting that says you are gone for the day. You can also have calls from your boss (or a group of important callers) use a routing list that tries your desk and mobile phones. -
Page 19: Handsfree And Voice-First Answering
You can speak without lifting the receiver. (External calls ring your phone as usual.) You must have a Toshiba, Cybiolink, or Aastra phone to use voice- first answering. Turning Voice-first Answering On and Off 1. -
Page 20: Intercom And Paging
Who Can Receive Intercom Calls and Pages In order to receive an intercom call or page, you must have a Cybiolink, Aastra, or Toshiba Strata phone, with that phone type selected in ViewPoint under Tools > Options on the Phone tab, or a regular analog phone with hands-free mode enabled. -
Page 21: Call Center Agents
Call Center Agents If you are a Call Center Agent, this page provides the commands you need to know. Working In Call Center Queue The following functions can be done in either ViewPoint or by telephone. Start of Workday Select one of the following personal status commands: ³... -
Page 22: Remote Use Of Strata Cs
Remote Use of Strata CS You can access most Strata CS features from a remote telephone. You can use the telephone commands from your home or cell telephone just as if from your office phone. When using telephone commands from a remote phone, you Note )ODVK must press... -
Page 23: Viewpoint Folders
ViewPoint Folders Use the Navigation pane on the left side of the ViewPoint window to choose folders. Folders appear in the Favorite Folders list when you click the Navigation pane icon shown. Navigation Folder Description pane Call Monitor Place calls and handle incoming calls (transfer calls, create conference calls, monitor voice mail). -
Page 24: Notes
NOTES • Direct transfer is a special mode for users who only answer and transfer calls. In direct transfer mode you can transfer a call )ODVK simply by pressing . The other telephone commands on the call handling menu are not available to you. To change your transfer mode, talk to your system administrator. - Page 28 Digital Solutions Division 9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700 www.telecom.toshiba.com © 2004 Toshiba America Information Systems, Inc. Printed in U.S.A. Digital Solutions Division. Strata is a registered trademark of Toshiba Corporation. Specifications subject to change without notice. Some features require optional...