Parking A Call; Unparking A Call; Sending A Call To Voice Mail - Toshiba STRATA CS Communication Server Release 6 User Manual

Parking a call

Parking a call puts a call on hold and lets any Strata CS user retrieve it from any Strata CS
telephone or ViewPoint program in your office.
To park a call
1.
2.

Unparking a call

You can retrieve a parked call from any Strata CS telephone or ViewPoint program in your
office.
To answer a parked call from any ViewPoint program
1.
2.
As an alternative to using the Unpark window, you can display a "Parked" tab in the Call
Monitor that shows all parked calls. See
on page
You can also answer a parked call by picking up a Strata CS phone, pressing
entering the orbit number.
If no one answers the parked call
By default, if no one answers a call that you parked, Strata CS rings your phone to connect you
to the caller. If you do not answer, the ringback is repeated periodically until either you answer
or someone else answers the call.
Note:
Strata CS never sends a parked call to voice mail. If you do not answer the ringback, it
tries to reach you indefinitely.
You can choose how long Strata CS waits before ringing your phone for callback of parked calls.
You can also turn ringback off. See
page 18-9.
Ringback is available at external stations, but not other remote phones.

Sending a call to voice mail

To send an active call to voice mail, choose
C 11. R
HAPTER ECEIVING AND
In the Call Monitor, select the call you want to park.
Choose
Actions > Park
"Parked on <orbit number>.
Click
Tools > Unpark
Select the call that you want to unpark and answer and click
11-4.
H C
ANDLING
. The column in the Call Monitor folder displays
Status
. The Unpark dialog box opens.
"Showing, hiding, and reordering Call Monitor tabs"
"Turning ringback for calls on hold on and off" on
Actions > Take Message
V P
ALLS IN IEW OINT
.
OK
, and then
*92
.
11-15