Reporting A Problem That Involves A Specific Call; Reporting Other Problems - Toshiba STRATA CS Communication Server Release 6 User Manual

Reporting a problem that involves a specific call

If you encountered a problem that involved a call, the best way to report the problem is as
follows:
1.
2.
3.

Reporting other problems

If your problem does not involve a specific call, run the Problem Report Wizard as follows:
1.
2.
3.
Because a problem report package can be large, after you send it to your Strata CS system
administrator, you should delete it from your system to regain disk space.
G-2
In the Strata CS ViewPoint or Administrator, go to the Call Log folder and select the
call during which the problem occurred.
Choose
Actions > Report a Problem
about the call already entered.
Complete the Problem Report Wizard screens.
Do one of the following:
From ViewPoint, choose
Run the file C:\Program Files\Common Files\Toshiba\Strata
CS\TVPRWizard.exe.
Answer the questions presented in each Wizard window.
Optionally, check
Send Problem Report Package via e-mail
e-mail the problem report package to your Strata CS system administrator. It can be
helpful to include in your e-mail the time at which the problem occurred, as closely as
you can identify it.
. The Problem Report Wizard opens with details
Help > Report a Problem
.
in the final window to
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