Playing Recorded Audio Into A Call - Toshiba STRATA CS Communication Server Release 6 User Manual

To play a call you just recorded
1.
2.
3.
Note:
You can also play call recordings from the Call Log. See
the Call Log" on page
Using the telephone commands
You can start and stop recording your calls using the
a call" on page
Inbox. See
Privacy
It is the responsibility of you and your administrator to comply with any federal or other
applicable statutes regarding the recording of phone calls. Toshiba, Inc. disclaims any
responsibility for failing to comply with such regulations.

Playing recorded audio into a call

You can play greetings or voice messages into a call. Both parties hear the audio recording. You
can use this feature to store and play pre-recorded information such as long "Hello" greetings
when you answer the phone, or later in the call for such things as driving directions. You can
also play your voice messages to a caller to discuss the contents of a message while on the
phone.
While the audio is playing, you and the other parties in the call can talk and be heard, although
you will be talking over the audio.
Notes
You can play audio into any calls you control, for example, calls you put on hold or parked.
When you leave a call, any recorded audio you started playing stops.
While audio is playing, some transfer commands are disabled, for example, transferring
the call directly to voice mail. This is because Strata CS creates a conference call behind
the scenes when playing audio, and there are restrictions on handling conference calls
(see
the Call Monitor as a reminder.
C 11. R
HAPTER ECEIVING AND
Go to your Voice Mail \ Inbox folder, or open another mailbox if your system is set up
differently.
Select the recording.
Choose
Actions > Play
14-9.
4-10. You can also use the telephone commands to listen to recordings in your
"Listening to and managing your voice mail" on page
"Transferring a conference call" on page
H C
ANDLING
.
*16
12-14). A "(Playing)" indicator appears in
V P
ALLS IN IEW OINT
"Listening to a recorded call from
telephone command. See
5-4.
"Recording
11-13