Commands While A Call Is Ringing; Taking The Call; Sending The Call To Voice Mail - Toshiba STRATA CS Communication Server Release 6 User Manual

Commands while a call is ringing ___________________________

While calls are ringing at your phone, the Call Monitor folder displays "Incoming Call." If Strata
CS can identify the caller, the item in the Call Monitor folder also displays the caller's phone
number and name, which enables you to screen your calls. (See
recognize your contacts" on page
actions:
Take the call
Send the call to voice mail
"Grab and hold" the call—put it on hold without talking to the caller first
Transfer the call without talking to the caller first

Taking the call

If you are already on another call, select the incoming call and choose
Your current call is put on hold. You can easily move among multiple calls by choosing
again.
Call
When you use
can play the caller's name over your speakers by choosing
incoming callers' names played over your speakers automatically, see
incoming calls" on page

Sending the call to voice mail

Select the call, and then choose
Note:
Call center agents cannot perform this command on an incoming queue call.
Screening a voice message as it is being left
You can listen to a voice message as the caller is leaving it and pick up the call if needed. To do
so:
1.
2.
3.
4.
You can also listen to a voice message as it is being left via the phone. See
on page
C 11. R
HAPTER ECEIVING AND
in the Call Monitor folder, call announcing is not used. However, you
Take Call
11-18.
Select the call while it is ringing or while the caller is leaving a message.
Choose
Actions > Screen Message
Pick up your phone and listen to the message as it is being left. This is a one-way
connection. The caller cannot hear you.
To interrupt the message and take the call, choose
connected to the caller.
4-3.
H C
ANDLING
16-7.) While calls are ringing, you can perform the following
Actions > Take Message
.
V P
ALLS IN IEW OINT
"Teaching Strata CS to
Actions > Take Call
Actions > Announce Caller
"Other options for
. The call is sent to your voice mail.
Actions > Take Call
"Call announcing"
.
Take
. To have
. You are
11-7