Using Built-In Strata Cs Commands - Toshiba STRATA CS Communication Server Release 6 User Manual

Using PDNs
A Toshiba phone button configured as a PDN gives you an extra line with which to place or
receive calls. When an incoming call arrives while you are on the phone, the call rings the next
available PDN. To answer the incoming call, either press that PDN button, or press and release
the hook briefly. The previous call is put on hold.
Using Strata CS call waiting in conjunction with PDNs gives you an unlimited number of lines.
Once all PDN lines are in use, a new incoming call causes the call waiting beep to sound, and
you can press
switch between them using the telephone commands or the ViewPoint Call Monitor.
Note:
When the user places outbound calls, the highest-numbered available PDN is used.
When incoming calls arrive, the lowest-numbered available PDN is used. This provides a visual
cue when multiple calls are being handled.
Using SDNs
A Toshiba phone button configured as a extra line that refers to a PDN of another user. When a
call comes in to the primary user's phone, both the primary user's PDN and your SDN ring, and
either you or the other user can pick up. SDNs can be set and changed by your system
administrator only.
Example:
the boss comes in, it rings both the boss's phone and the assistant's SDN. The assistant can
answer and screen the call and put it on hold. The assistant can then let her boss know who is on
that particular line, and the boss can take the call simply by picking up the phone.
You can make outbound calls on an SDN line.

Using built-in Strata CS commands

The following buttons on a Toshiba digital phone perform Strata CS commands:
C 4. A
HAPTER NSWERING AND
to take the call. You can continue to add new calls in this manner, and can
Flash
An administrative assistant has an SDN mapped to her boss's phone. When a call to
Button Command
Cnf/Trn Conferences additional callers or transfers the call. You
can set the button to provide either an internal dial tone for
dialing the transfer extension or the Strata CS telephone
commands' Call Handling menu.
Hold Puts the current caller on Strata CS hold, meaning they
hear Strata CS hold music and are subject to all the Strata
CS hold features.
Mic This has the same function as a Mute button. Press to
toggle the microphone on and off while in speakerphone
mode.
Msg The LED lights up when you receive a new voice message.
Press the button to connect to your voice mailbox with a
prompt for password only, not extension.
H C
ANDLING ALLS ON THE
P
HONE
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