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Toshiba Strata CS Manuals
Manuals and User Guides for Toshiba Strata CS. We have
5
Toshiba Strata CS manuals available for free PDF download: User Manual, Quick Reference Manual
Toshiba Strata CS User Manual (378 pages)
For Strata CS Communication Server
Brand:
Toshiba
| Category:
Software
| Size: 4.68 MB
Table of Contents
Limited Warranty
4
Table of Contents
5
Getting Started
19
Chapter 1. Introducing Strata CS
21
About Strata CS
22
Accessing Strata CS
22
Using the Telephone
22
Using the Strata CS Viewpoint Application
22
Using the Strata CS Viewpoint Application
23
Using Strata CS Viewpoint Web Access
23
Using the TAPI Service Provider and the CMA
23
Feature Comparison Table
24
Getting Technical Support
24
Strata CS Documentation
25
The Strata CS Documentation Set
25
Accessing Online Documentation
26
Chapter 2. Recording Your Voice Title and Voicemail Greeting
29
About Creating Your Voice Title and Voicemail Greeting
30
Recording Your Voice Title
30
Recording Your Voicemail Greeting
31
Using the Telephone
33
Chapter 3. Placing Calls on the Phone
35
About Placing Calls on the Phone
36
Using a Phone Other than Your Own
36
Using an IP Phone
36
Dialing Internal and External Numbers
37
Entering Account Codes When Placing Calls
37
Dialing by Name
38
Dialing a User's Voicemail Directly
38
Placing Calls While You Are Already on a Call
39
Putting Your Current Call on Hold and Placing a New Call
39
Ending a Call Without Losing Calls on Hold
39
Placing Calls with * Options
39
Redialing the Last Call
39
Returning the Last Call
39
Disabling Call Waiting for a Call
40
Placing Calls to an IP Address
40
Placing a Page or Intercom Call
40
Requirements for Receiving a Page or Intercom Call
41
Paging and Intercom Considerations
41
Chapter 4. Answering and Handling Calls on the Phone
43
About Answering and Handling Calls on the Phone
44
Using the Flash Button on Your Phone
44
Answering Strata CS Calls
44
Call Announcing
44
Call Waiting
45
Answering a Call at Another Ringing Phone
46
Using Hands-Free Answering
46
Receiving Internal Intercom Calls with Voice-First Answering
47
Handling Calls with the Phone
48
Putting a Call on Hold
49
Transferring a Call
50
Sending a Call to Voicemail
51
Recording a Call
51
Creating a Conference Call
52
Parking a Call
53
Unparking a Call
53
Putting a Call on Silent Hold
53
Sending a Flash Command to Centrex or Another PBX
53
Getting an Internal Dial Tone
53
Entering an Account Code for a Call
53
Using Toshiba Digital Feature Phones
54
Using Line Appearances
54
Using Custom-Mapped Strata CS Commands
55
Chapter 5 . Managing Voicemail and Your Account with the Phone
58
About Managing Your Account on the Phone
58
Logging on to Your Account
58
About Voicemail
58
Voicemail from the Caller's Point of View
58
Knowing When You Have New Voice Messages
59
If Voice Messages Disappear from Your Folders
59
Customizing Voice Message Playback Order
59
Listening to and Managing Your Voicemail
60
Voice Message Telephone Commands
60
Deleting and Undeleting Messages
61
Replying to a Voice Message
61
Forwarding a Voice Message
61
Calling Back a Voice Message
62
Sending a Message Directly to a User's Voicemail
62
Managing Your Greetings Using the Phone
63
Managing Your Greetings
64
Available Space for Greetings
64
Forwarding Your Calls Using the Phone
65
Turning Call Forwarding on
65
Turning Call Forwarding off
65
Checking Your Call Forwarding Number
65
Ignoring Your Call Rules
65
Sending Your Calls Straight to Voicemail with Do Not Disturb
66
Selecting a Personal Status on the Phone
66
Changing Your Password
66
Chapter 6. Using Strata CS with a Remote Phone
67
About Using Strata CS with a Remote Phone
68
Tips for All Remote Phone Use
71
Using Strata CS from a Remote Number Without Viewpoint
71
Logging on to Strata CS from a Remote Number
72
Receiving Strata CS Calls at a Remote Number
72
Placing Calls through Strata CS from a Remote Phone
73
If Your Remote Phone Is "Stuck" on a Strata CS Session
73
Using Redial and Other Quick Call Commands When Logged in
74
Using Strata CS Viewpoint Remotely
74
Using Viewpoint Remotely with a Phone
75
Associating Viewpoint with a Remote Number
75
Imitating a Station at a Remote Number
76
Using an External Station
76
Placing Strata CS Calls from an External Station
77
Using Viewpoint with an External Station
78
Configuring an External Station
78
Configuring a SIP Phone
80
Changing Your External Station Number with *17
81
Chapter 7. Sharing Stations
83
About Sharing Stations
84
Placing Outbound Calls from Shared Stations
84
Finding out Who Is Currently Logged in at a Station
85
Distinguishing Incoming Calls to a Shared Station
85
Shared Stations and Personal Status
85
Chapter 8 . Using Strata CS Viewpoint
90
About Strata CS Viewpoint
90
Using Viewpoint in Spanish, German, French Parisian or French Canadian
90
Using Viewpoint from any Web Browser
90
Logging on to Viewpoint
91
Sing Trata Cs
91
Using Viewpoint with a Different Phone or Server
92
Using Viewpoint with Another Station or a Remote Number
94
Changing Your Password
95
Logging on with Command-Line Switches
95
Logging on with New Logon Options
95
About the Tip of the Day
96
About the Welcome Wizard
96
Exiting Viewpoint
96
Exiting and Logging off
96
Watching the Viewpoint Quick Tour
96
Elements of the Viewpoint Window
97
The Menu Bar
97
The Toolbar
97
The Navigation Pane
98
The View Bar
99
The Status Bar
100
Hiding and Showing Viewpoint Window Elements
100
Locking Viewpoint Window Elements
101
Customizing the Viewpoint Display
101
Viewpoint Folders
101
Working in Multiple Folders
102
Adding the Calls Pane to any Open Folder
103
Adding the Phonebook Pane to the Call Monitor Folder
103
Using Index Buttons to Find Items Quickly
103
Locking the Current Folder in Place
104
Managing Folders and Items
104
Using Commands in Folders
104
Managing Items in Folders
104
Renaming Items
106
Printing Items in Folders
109
Organizing Items in Folders
109
Viewing Folders in the Folder List
110
Private and Public Folders
110
Managing Folders
110
Viewing Public Folders
111
Managing the Deleted Folder
111
Sharing Folders
112
Viewing Shared Folders
114
Deleting Shared Items
114
Using the Audio Controls
115
Importing and Exporting Strata CS Items
116
Exporting the Extensions List
120
Exporting the Call Log
121
Chapter 9. Using Personal Statuses
123
About Personal Statuses
124
The Personal Status Button in the Status Bar
125
Using Predefined Personal Statuses
125
Selecting a Personal Status
127
Modifying a Personal Status
128
Creating a Custom Personal Status
128
The Personal Statuses Folder
131
Personal Status and Your Active Settings
131
Changing Your Active Settings
132
Active Settings Hierarchy
134
Personal Status Defaults
134
Setting Personal Status Defaults
135
Changing the Personal Status of Another User
136
Chapter 10. Using the Extensions List
137
Viewing Strata CS Extensions
138
Extensions Folder Tabs
139
Extensions Folder Columns
139
Placing Calls to an Extension
141
Sending an Instant Message to an Extension
141
Using Instant Messaging
142
Configuring Instant Messaging Options
142
Disabling Instant Messaging
142
Changing Another User's Personal Status
142
Exporting the Extensions List
142
Chapter 11 . Receiving and Handling Calls in Viewpoint
144
Using the Call Monitor Folder
144
Automatically Sorting New Calls
144
Call Monitor Folder Tabs
145
Call Monitor Folder Panes
147
Call Monitor Folder Columns
147
Displaying the Call Monitor Folder Automatically
147
Selecting and Acting on a Call in the Call Monitor Folder
148
Call Ownership
148
Double-Clicking Calls
149
Commands While a Call Is Ringing
149
Taking the Call
149
Sending the Call to Voicemail
149
Grabbing and Holding the Call
150
Transferring a Call Without Talking to the Caller First
150
Commands While You're on a Call
151
Putting a Call on Hold
151
Transferring a Call
152
Recording a Call
154
Playing Recorded Audio into a Call
155
Associating a Call with a Contact
156
Parking a Call
157
Unparking a Call
157
Sending a Call to Voicemail
157
Muting a Call
158
Playing a Caller's Name
158
Disconnecting a Call While Staying on the Phone
158
Entering an Account Code for a Call
158
Viewing a Call's History
159
Adding Notes to a Call
159
Preventing Certain Calls from Ringing Your Phone
159
Incoming Call Indicators
160
Sharing Your Call Monitor Folder
161
Viewing Shared Calls
161
Chapter 12 . Placing Calls in Viewpoint
164
Placing a Call
164
Placing Calls Using the Dial Bar
164
Using the Place Call to Dialog Box
165
Quick-Dialing from Viewpoint Folders
168
Camping on a Busy User's Extension
169
Placing Calls Using Drag-And-Drop
169
Placing Calls by Using Other Contact Managers
169
Using Dialing Services
170
Entering Phone Numbers Using Various Types of Dialing Service
170
Checking a Number
171
Redialing Numbers and Returning Calls
172
Displaying the Call Monitor When You Place a Call
172
Creating Windows Shortcuts to Speed-Dial a Number
172
Creating Conference Calls
174
Adding Parties to a Conference
174
Conferencing Multiple Active Calls Together
175
Muting Individual Conference Parties
175
Transferring a Conference Call
176
Ending a Conference Call
176
Supervising Other Users' Calls
176
Using the Strata CS or Eyebeam Softphones
177
Chapter 13. Managing Voice Messages in Viewpoint
179
About Managing Voice Messages in Viewpoint
180
The Voicemail Folder
180
Archiving Voice Messages and Call Recordings
181
Managing Thousands of Voice Messages or Call Recordings
181
Listening to Your Voice Messages and Call Recordings
182
Listening to a Voice Message as It Is Being Left
182
Handling Your Voice Messages
182
Forwarding a Voice Message
182
Replying to a Voice Message
183
Calling Back the Person Who Left a Voice Message
184
E-Mailing a Voice Message
184
Playing a Voice Message into a Call
184
Opening the Contact Record from a Voice Message
184
Deleting Voice Messages
185
Associating a Voice Message from "Unknown" with a Contact
185
Marking a Voice Message Unheard
185
Marking a Voice Message Urgent or Private
186
Adding Notes to a Voice Message
186
Managing Call Recordings
186
Sharing Your Voice Messages
186
Managing Your Voicemail Quota
187
Setting a Maximum Length for Your Voice Messages
187
Sending a Message Directly to a User's Voicemail
188
Knowing When You Have New Messages
189
System Tray Button
189
Number in Navigation Pane
189
Stutter Dial Tone
190
Message Waiting Light
190
New Message Sound
190
E-Mail, Pager, and Call Notifications
190
Scheduling Notifications
193
Managing Greetings
196
The Greetings Folder
197
Greeting Hierarchy
198
Recording a New Greeting
198
E-Mailing a Greeting
198
Playing a Greeting into a Call
199
Chapter 14 . Using the Call Log Folder
202
The Call Log Folder
202
Call Log Folder Filters
202
Call Log Folder Columns
202
Viewing Call Details
205
Viewing a Call's History
207
Taking Notes on a Call Log Entry
208
Associating a Call from "Unknown" with a Contact
208
Returning a Call in the Call Log Folder
208
Entering an Account Code for a Call Log Entry
208
Opening the Contact Record from a Contact's Call
209
Listening to a Recorded Call from the Call Log
209
Sharing the Call Log
209
Reporting on the Call Log
210
Exporting the Call Log
210
Advanced Strata CS Features
211
Chapter 15. Call Forwarding and Routing Lists
213
About Call Forwarding and Routing Lists
214
Call Forwarding and Where I am
214
Forwarding Calls
215
Forwarding Calls by Using the Telephone Commands
215
Forwarding Calls in Viewpoint
215
Receiving Forwarded ACD Workgroup Calls
218
Placing Calls at Another User's Extension
218
Call Forwarding and Voicemail
218
Forwarding Calls over Centrex or PBX Trunks
218
Using Routing Lists
219
The Routing Lists Folder
220
Creating a New Routing List
222
Handling Busy Station Calls Differently than Calls Not Answered
226
Routing Calls to Workgroups
226
Using Greetings with Routing List Final Actions
227
Advertisement
Toshiba Strata CS User Manual (346 pages)
ViewPoint for Communication Server Release 6
Brand:
Toshiba
| Category:
Server
| Size: 4.15 MB
Table of Contents
Limited Warranty
4
Table of Contents
5
Ontents
17
Organization
18
Conventions
20
General Description
21
Related Documents/Media
21
User Guides
21
Introduction
17
Getting Started
23
Chapter 1. The Grand Tour
25
About Strata CS
26
Accessing Strata CS
26
Using the Telephone
26
Using the Strata CS Viewpoint Application
27
Using Strata CS Viewpoint Web Access
27
Using the TAPI Service Provider and the CMA
27
Feature Comparison Table
28
Getting Technical Support
28
Chapter 2 . Recording Your Voice Title and Voice-Mail Greeting
30
About Creating Your Voice Title and Voice-Mail Greeting
30
Recording Your Voice Title
30
Recording Your Voice-Mail Greeting
31
Using the Telephone
33
Chapter 3. Placing Calls on the Phone
35
About Placing Calls on the Phone
36
Using a Phone Other than Your Own
36
Using an IP Phone
36
Dialing Internal and External Numbers
37
Entering Account Codes When Placing Calls
37
Dialing by Name
38
Dialing a User's Voice Mail Directly
38
Placing Calls While You Are Already on a Call
39
Putting Your Current Call on Hold and Placing a New Call
39
Ending a Call Without Losing Calls on Hold
39
Placing Calls with * Options
39
Redialing the Last Call
39
Returning the Last Call
39
Disabling Call Waiting for a Call
40
Placing Calls to an IP Address
40
Placing a Page or Intercom Call
40
Requirements for Receiving a Page or Intercom Call
41
Paging and Intercom Considerations
41
Chapter 4. Answering and Handling Calls on the Phone
43
About Answering and Handling Calls on the Phone
44
Using the Flash Button on Your Phone
44
Answering Strata CS Calls
44
Call Announcing
45
Call Waiting
46
Answering a Call at Another Ringing Phone
46
Using Hands-Free Answering
47
Receiving Internal Intercom Calls with Voice-First Answering
48
Handling Calls with the Phone
48
Putting a Call on Hold
50
Transferring a Call
50
Sending a Call to Voice Mail
51
Recording a Call
52
Creating a Conference Call
52
Parking a Call
53
Unparking a Call
53
Putting a Call on Silent Hold
53
Sending a Flash Command to Centrex or Another PBX
53
Getting an Internal Dial Tone
54
Entering an Account Code for a Call
54
Using Toshiba Digital Phones
54
Using Line Appearances
54
Using Built-In Strata CS Commands
55
Using Custom-Mapped Strata CS Commands
56
Chapter 5. Managing Voice Mail and Your Account with the Phone
57
About Managing Your Account on the Phone
58
Logging on to Your Account
58
About Voice Mail
58
Voice Mail from the Caller's Point of View
58
Knowing When You Have New Voice Messages
59
If Voice Messages Disappear from Your Folders
59
Customizing Voice Message Playback Order
59
Listening to and Managing Your Voice Mail
60
Voice Message Telephone Commands
60
Deleting and Undeleting Messages
61
Replying to a Voice Message
61
Forwarding a Voice Message
61
Calling Back a Voice Message
62
Sending a Message Directly to a User's Voice Mail
62
Managing Your Greetings Using the Phone
64
Managing Your Greetings
64
Available Space for Greetings
64
Forwarding Your Calls Using the Phone
65
Turning Call Forwarding on
65
Turning Call Forwarding off
65
Checking Your Call Forwarding Number
65
Ignoring Your Call Rules
65
Sending Your Calls Straight to Voice Mail with Do Not Disturb
66
Selecting a Personal Status on the Phone
66
Changing Your Password
66
Chapter 6. Using Strata CS with a Remote Phone
67
About Using Strata CS with a Remote Phone
68
Tips for All Remote Phone Use
71
Using Strata CS from a Remote Number Without Viewpoint
71
Logging on to Strata CS from a Remote Number
72
Receiving Strata CS Calls at a Remote Number
72
Placing Calls through Strata CS from a Remote Phone
73
If Your Remote Phone Is "Stuck" on a Strata CS Session
73
Using Redial and Other Quick Call Commands When Logged in
74
Using Strata CS Viewpoint Remotely
74
Using Viewpoint Remotely with a Phone
75
Associating Viewpoint with a Remote Number
75
Imitating a Station at a Remote Number
76
Using an External Station
76
Placing Strata CS Calls from an External Station
77
Using Viewpoint with an External Station
78
Changing Your External Station
78
Changing Your External Station to Another Remote Number
79
Chapter 7. Sharing Stations
81
About Sharing Stations
82
Placing Outbound Calls from Shared Stations
82
Call Announcing Commands
83
Finding out Who Is Currently Logged in at a Station
83
Distinguishing Incoming Calls to a Shared Station
83
Shared Stations and Personal Status
83
Using Viewpoint
85
Chapter 8 . Using Strata CS Viewpoint
88
About Strata CS Viewpoint
88
Using Viewpoint in Spanish, German, French Parisian or French Canadian
88
Using Viewpoint from any Web Browser
88
Logging on to Viewpoint
89
Using Viewpoint with a Different Phone or Server
90
Using Viewpoint with Another Station or a Remote Number
92
Logging on with New Logon Options
93
Changing Your Password
93
Logging on with Command-Line Switches
93
Exiting Viewpoint
94
Exiting and Logging off
94
Elements of the Viewpoint Window
94
The Menu Bar
94
The Toolbar
95
The Navigation Pane
95
The View Bar
96
The Status Bar
97
Hiding and Showing Viewpoint Window Elements
97
Locking Viewpoint Window Elements
98
Customizing the Viewpoint Display
98
Viewpoint Folders
98
Working in Multiple Folders
100
Adding the Calls Pane to any Open Folder
100
Adding the Phonebook Pane to the Call Monitor Folder
101
Using Index Buttons to Find Items Quickly
101
Locking the Current Folder in Place
101
Managing Folders and Items
102
Using Commands in Folders
102
Managing Items in Folders
102
Printing Items in Folders
107
Organizing Items in Folders
107
Viewing Folders in the Folder List
107
Private and Public Folders
107
Managing Folders
108
Viewing Public Folders
108
Managing the Deleted Folder
109
Sharing Folders
109
Viewing Shared Folders
111
Deleting Shared Items
111
Using the Audio Controls
112
Importing and Exporting Strata CS Items
113
Exporting the Extensions List
117
Exporting the Call Log
118
Chapter 9. Using Personal Statuses
121
About Personal Statuses
122
The Personal Status Button in the Status Bar
123
Using Predefined Personal Statuses
123
Selecting a Personal Status
125
Modifying a Personal Status
126
Creating a Custom Personal Status
126
The Personal Statuses Folder
129
Personal Status and Your Active Settings
129
Changing Your Active Settings
130
Active Settings Hierarchy
132
Personal Status Defaults
132
Setting Personal Status Defaults
133
Changing the Personal Status of Another User
134
Chapter 10. Using the Extensions List
135
Viewing Strata CS Extensions
136
Extensions Folder Tabs
137
Extensions Folder Columns
137
Placing Calls to an Extension
139
Changing Another User's Personal Status
139
Exporting the Extensions List
139
Chapter 11 . Receiving and Handling Calls in Viewpoint
142
Using the Call Monitor Folder
142
Automatically Sorting New Calls
142
Call Monitor Folder Tabs
143
Call Monitor Folder Panes
145
Call Monitor Folder Columns
145
Displaying the Call Monitor Folder Automatically
145
Selecting and Acting on a Call in the Call Monitor Folder
146
Call Ownership
146
Double-Clicking Calls
146
Commands While a Call Is Ringing
147
Taking the Call
147
Sending the Call to Voice Mail
147
Grabbing and Holding the Call
148
Transferring a Call Without Talking to the Caller First
148
Commands While You're on a Call
149
Putting a Call on Hold
149
Transferring a Call
150
Recording a Call
152
Playing Recorded Audio into a Call
153
Associating a Call with a Contact
154
Parking a Call
155
Unparking a Call
155
Sending a Call to Voice Mail
155
Muting a Call
156
Playing a Caller's Name
156
Disconnecting a Call While Staying on the Phone
156
Entering an Account Code for a Call
156
Adding Notes to a Call
157
Preventing Certain Calls from Ringing Your Phone
157
Incoming Call Indicators
157
Sharing Your Call Monitor Folder
159
Viewing Shared Calls
159
Chapter 12 . Placing Calls in Viewpoint
162
Placing a Call
162
Placing Calls Using the Dial Bar
162
Using the Place Call to Dialog Box
163
Quick-Dialing from Viewpoint Folders
166
Camping on a Busy User's Extension
167
Placing Calls Using Drag-And-Drop
167
Placing Calls by Using Other Contact Managers
167
Using Dialing Services
168
Entering Phone Numbers Using Various Types of Dialing Service
168
Checking a Number
169
Redialing Numbers and Returning Calls
170
Displaying the Call Monitor When You Place a Call
170
Creating Windows Shortcuts to Speed-Dial a Number
170
Creating Conference Calls
172
Adding Parties to a Conference
172
Conferencing Multiple Active Calls Together
173
Muting Individual Conference Parties
173
Transferring a Conference Call
174
Ending a Conference Call
174
Supervising Other Users' Calls
174
Chapter 13. Managing Voice Messages in Viewpoint
177
About Managing Voice Messages in Viewpoint
178
The Voice Mail Folder
178
Archiving Voice Messages
179
Managing Thousands of Voice Messages
179
Listening to Your Voice Messages and Call Recordings
180
Listening to a Voice Message as It Is Being Left
180
Handling Your Voice Messages
180
Forwarding a Voice Message
180
Replying to a Voice Message
181
Calling Back the Person Who Left a Voice Message
182
E-Mailing a Voice Message
182
Playing a Voice Message into a Call
182
Opening the Contact Record from a Voice Message
182
Deleting Voice Messages
183
Associating a Voice Message from "Unknown" with a Contact
183
Marking a Voice Message Heard or Unheard
183
Marking a Voice Message Urgent or Private
184
Adding Notes to a Voice Message
184
Managing Call Recordings
184
Sharing Your Voice Messages
184
Managing Your Voice Mail Quota
185
Setting a Maximum Length for Your Voice Messages
185
Sending a Message Directly to a User's Voice Mail
186
Knowing When You Have New Messages
187
System Tray Button
187
Number in Navigation Pane
187
Stutter Dial Tone
188
Message Waiting Light
188
New Message Sound
188
E-Mail, Pager, and Call Notifications
188
Scheduling Notifications
191
Managing Greetings
194
The Greetings Folder
195
Greeting Hierarchy
196
Recording a New Greeting
196
E-Mailing a Greeting
196
Playing a Greeting into a Call
197
Chapter 14 . Using the Call Log Folder
200
The Call Log Folder
200
Call Log Folder Filters
200
Call Log Folder Columns
200
Viewing Call Details
203
Taking Notes on a Call Log Entry
205
Hiding and Showing the Notes Pane
205
Associating a Call from "Unknown" with a Contact
205
Returning a Call in the Call Log Folder
206
Entering an Account Code for a Call Log Entry
206
Opening the Contact Record from a Contact's Call
206
Listening to a Recorded Call from the Call Log
207
Sharing the Call Log
207
Reporting on the Call Log
207
Exporting the Call Log
208
Advanced Strata CS Features
209
Toshiba Strata CS User Manual (249 pages)
Toshiba Communication Server Client User Guide
Brand:
Toshiba
| Category:
Server
| Size: 3.12 MB
Table of Contents
Table of Contents
3
Chapter 1. Introducing Strata CS
13
About Strata CS
14
Accessing Strata CS
14
Using the Telephone
14
For Details about How to Use the Telephone Commands, See Chapter 3 Through Chapter 6 And the "Telephone Commands Quick Reference" in
14
Reference” in Appendix A.
14
Using the Strata CS Client Application
14
Using the Strata CS Web Client
15
Using the TAPI Service Provider and the CMA
15
Feature Comparison Table
16
Where to Get Help
16
Strata CS Documentation
16
Technical Support
18
Chapter 2. Recording Your Voice Title and Voice-Mail Greeting
19
About Recording Your Voice Title and Voice-Mail Greeting
20
Recording Your Voice Title
20
Recording Your Voice-Mail Greeting
21
The Active Greeting
21
Recording a New Greeting
21
Recording a Grab-And-Hold Greeting
22
Managing Your Greetings
22
Available Space for Greetings
23
Chapter 3. Placing Calls on the Phone
25
About Placing Calls on the Phone
26
Dialing Internal and External Numbers
26
Entering Account Codes When Placing Calls
27
Dialing by Name
28
Placing Calls While You Are Already on a Call
28
Putting Your Current Call on Hold and Placing a New Call
28
Switching between Calls
28
Ending a Call Without Losing Calls on Hold
29
Sending a Flash Command to Centrex or Another PBX
29
Placing Calls with * Options
29
Redialing the Last Call
29
Returning the Last Call
29
Disabling Call Waiting for a Call
29
Placing Calls to an IP Address
30
Chapter 4. Answering and Handling Calls on the Phone
31
About Answering and Handling Calls on the Phone
32
Using the Flash Button on Your Phone
32
Answering Strata CS Calls
32
Call Announcing
32
Call Waiting
33
Answering a Call at Another Ringing Phone
34
Handling Calls with the Phone
34
Putting a Call on Hold
35
Transferring a Call
36
Sending a Call to Voice Mail
37
Disconnecting from a Call and Remaining on the Line
37
Creating a Conference Call
37
Parking a Call
38
Unparking a Call
38
Putting a Call on Silent Hold
38
Getting a Dial Tone to Start Another Call
39
Entering an Account Code for a Call
39
Using Hands-Free Answering
39
Using Voice-First Answering
40
Forwarding Your Calls
41
Chapter 5. Working with Voice Messages on the Phone
43
About Working with Voice Messages on the Phone
44
Using Message Indicators
44
Listening to Your Voice Messages
45
Customizing Voice Message Playback Order
45
Voice Message Telephone Commands
45
Deleting and Undeleting Messages
46
Replying to a Message
46
Forwarding a Message
46
Calling Back a Message
47
Sending a Message Directly to a User's Voice Mail
47
Voice Mail from the Caller's Point of View
48
Selecting a Personal Status on the Phone
49
Chapter 6. Using Strata CS at a Remote Phone
51
About Using Strata CS at a Remote Phone
52
Logging in at a Remote Phone
52
Placing Calls through Strata CS
52
Answering Strata CS Calls at a Remote Phone
54
Using the Web Client
55
Accessing the Web Client
55
Using the Strata CS Client Remotely
55
Chapter 7. Using the Strata CS Client
57
About the Strata CS Client
58
Overview of the Client Views
58
Logging on
59
Changing the Strata CS Server and Station ID
60
Logging on at Another Workstation
61
Logging on as a Different User
61
Changing Your Password
61
Logging on with Command-Line Switches
61
Exiting the Client
62
Elements of the Client Window
62
Hiding and Showing Client Window Elements
63
Customizing the Client Display
63
The Client Views
64
Adding the Calls Pane to any Open View
65
Adding the Extensions Pane to the Call Monitor View
66
Managing Views and Items
66
Using Commands in a View
66
Managing Items in the Views
67
Printing Items in Views
71
Organizing the Contents of a View in Folders
72
Private and Public Folders
72
Using the Folder List
72
Managing Folders
73
Viewing Public Folders
74
Managing the Deleted Folder
74
Sharing Views and Folders
75
Viewing Shared Folders
77
Deleting Shared Items
77
Using the Audio Controls
78
Importing and Exporting Strata CS Items
79
Chapter 8 . Using Personal Status
86
About Personal Status
86
The Personal Status View
87
The Personal Status Button in the Status Bar
87
Using Predefined Personal Statuses
87
Selecting a Personal Status
90
Modifying a Personal Status
91
Creating a Custom Personal Status
91
Personal Status and Your Active Settings
94
Changing Your Active Settings
94
Personal Status Defaults
96
Setting Personal Status Defaults
97
Changing the Personal Status of Another User
98
Chapter 9 . Using the Extensions View
100
The Extensions View
100
Extension View Tabs
100
Extensions View Columns
101
Placing Calls to an Extension
102
Changing Another User's Personal Status
102
Seeing the Extensions View Elsewhere in the Client
102
Chapter 10 . Receiving and Handling Calls in the Client
104
About Receiving and Handling Calls in the Client
104
The Call Monitor View
105
Call Monitor View Tabs
106
Call Monitor View Panes
106
Displaying the Call Monitor View Automatically
107
Selecting and Acting on a Call in the Call Monitor View
107
Double-Clicking Calls
108
Commands While a Call Is Ringing
108
Taking the Call
108
Sending the Call to Voice Mail
108
Using Grab-And-Hold on the Call
109
Commands after You Answer a Call
110
Putting a Call on Hold
110
Transferring a Call
111
Recording a Call
113
Associating a Call with a Contact
113
Parking a Call
114
Unparking a Call
114
Muting a Call
115
Playing a Caller's Name
115
Disconnecting a Call While Staying on the Phone
115
Creating Notes about a Call
115
Call Notification Options
116
Sharing Your Call Monitor View
117
Viewing Shared Calls
117
Using the Call Monitor View with Hands-Free Answering
117
Enabling and Disabling Hands-Free Answering in the Client
118
Using the Call Monitor View with Voice-First Answering
118
Enabling and Disabling Voice-First Answering in the Client
118
Chapter 11 . Placing Calls in the Client
120
About Placing Calls in the Client
120
Placing a Call
120
Placing Calls by Using the Toolbar Dial Field
121
Placing Calls by Using Other Contact Managers
122
Using Dialing Services
122
Entering a Phone Number by Using a Dialing Service
123
Checking a Phone Number
124
Redialing Numbers and Returning Calls
125
Displaying the Call Monitor When You Place a Call
125
Creating Speed Dial Shortcuts
125
Working with Conference Calls
126
Adding a Party to a Conference
127
Conferencing Separate Calls Together
128
Transferring a Conference Call
128
Using Hold and Disconnect on External Callers
129
Ending a Conference Call
129
Chapter 12. Working with Voice Messages in the Client
132
About Working with Voice Messages in the Client
132
The Voice Messages View
132
Knowing When You Have New Messages
133
System Tray Button
134
Stutter Dial Tone
134
New Message Tone
134
E-Mail and Pager Notifications
134
Scheduling E-Mail and Pager Notifications
137
Listening to Your Voice Messages
139
Handling Your Voice Messages
140
Forwarding a Voice Message
140
Replying to a Voice Message
141
Calling Back the Person Who Left a Voice Message
142
E-Mailing a Voice Message
142
Broadcasting Voice Mail
142
Deleting Voice Messages
143
Associating a Voice Message from "Unknown" with a Contact
143
Marking a Voice Message Heard or Unheard
144
Marking a Voice Message Urgent or Private
144
Adding Notes to a Voice Message
144
Organizing Voice Messages in Folders
144
Sharing Your Voice Messages
144
Viewing Your Voice Mailbox Size
145
Setting a Maximum Length for Your Voice Messages
145
Managing Greetings
145
The Greetings View
147
Recording a New Greeting
148
E-Mailing a Greeting
148
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Toshiba Strata CS User Manual (36 pages)
Digital Telephone
Brand:
Toshiba
| Category:
IP Phone
| Size: 0.54 MB
Table of Contents
Limited Warranty
4
Table of Contents
5
Introduction
7
Organization
7
Conventions
8
Related Documents/Media
9
Chapter 1 - the Grand Tour
11
Overview
11
Buttons
11
Fixed Buttons
14
Flexible Buttons
15
Feature Buttons
16
LED Indicators
20
Speaker/Handset
20
Ringer
21
LCD Operations
22
Idle Station Display
22
Dial Station Display
22
Making a Call
22
Caller ID Display/Toggle on LCD Screen
22
Station Hold Display
23
Held Calls LCD Toggle Display
23
Tone First/Voice First Answering
24
Chapter 2 - Features
25
Accessing Voice Mail
25
Caller ID
25
Call Hold
26
Call Menu
26
Conference/Transfer
26
Conference Using Direct Transfer
27
Conference Using Menu Assisted Transfer
27
Blind Transfer Using Direct Transfer
27
Blind Transfer Using Menu Assisted Transfer
28
Supervised Transfer Using Direct Transfer
28
Supervised Transfer Using Menu Assisted Transfer
28
Do Not Disturb (DND)
29
Park in Orbit
29
Phone Page
29
Pick up Parked Call
29
Release
30
Retrieve Held Call
30
Send Caller to Voice Mail
30
Set Call Forwarding
31
Set Personal Status
32
Speed Dial/Blf
33
Unassigned Buttons
34
Volume Control
34
Index
35
Toshiba Strata CS Quick Reference Manual (28 pages)
Communication Server Release 6
Brand:
Toshiba
| Category:
Server
| Size: 0.35 MB
Table of Contents
Table of Contents
3
Quick Reference
4
Welcome to Strata CS
5
Access Strata CS
5
Setup for New Users
6
Placing Calls
7
Answering Calls
8
Transferring Calls
9
Call Handling
10
Voice Messages
11
Greetings
12
Personal Status
13
Forwarding Calls
14
Contacts
15
Caller Recognition
16
Routing Lists
17
Call Rules
18
Handsfree and Voice-First Answering
19
Intercom and Paging
20
Call Center Agents
21
Remote Use of Strata CS
22
Viewpoint Folders
23
Notes
24
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