Archiving Voice Messages; Managing Thousands Of Voice Messages - Toshiba STRATA CS Communication Server Release 6 User Manual

The Voice Mail folder contains three predefined folders:
The Inbox folder.
remain here unless you move or delete them.
The Saved folder.
telephone commands, it moves to the Saved folder.
The Deleted folder.
Deleted folder. Voice messages deleted using the telephone commands do not appear in
the Deleted folder. To empty the Deleted folder, see
page
Note:
The Inbox and Saved folders are the only voice message folders accessible through the
telephone commands. Voice messages in other folders are not accessible using the phone.
You can create as many custom voice message folders as you want. See
page 8-22
another.
Viewing shared voice message folders
When other users share their voice messages with you, those messages appear in folders
identified by the users' names. You can find those folders under in the Favorite Folders list, or
under Public
center queue, that mailbox also appears as a folder under Public Folders. See
in the Folder List" on page
Viewing custom data
Voice Mail folders contains a Custom Data column that is hidden by default. By showing it you
can view all custom data that your office might have associated with the call, for example,
customer ID or caller priority. To show columns, choose
Columns

Archiving voice messages

The system may be set up to periodically archive your older voice messages. If you find that
your messages disappear from your voice mailbox, ask your system administrator whether they
have been archived. You can access archived messages using the Strata CS Archived Recording
Browser (see

Managing thousands of voice messages

If you need to manage thousands of messages or call recordings, you should have your
administrator set up automatic archiving, or manually archive your messages. This eases the
performance burden on ViewPoint and the Strata CS Server, and you can still use the Archived
Recording Browser to easily and quickly review the messages (see
C 13. M
HAPTER ANAGING
New voice messages appear here. After you listen to them, they
Saved messages appear here. When you save a message by using the
When you delete a voice message in ViewPoint, it moves to the
8-23.
for instructions on creating folders and moving voice messages from one folder to
in the All Folders list. If you have permission to access the voice mailbox of a call
8-21.
.
Appendix E).
V M
OICE ESSAGES IN
View > Current View > Show
V P
IEW OINT
"Emptying the Deleted folder" on
"Managing folders" on
"Viewing folders
Appendix E).
13-3