Call Monitor Folder Panes; Call Monitor Folder Columns; Displaying The Call Monitor Folder Automatically - Toshiba STRATA CS Communication Server Release 6 User Manual

To change the All tab display format
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Call Monitor folder panes

The Call Monitor folder contains the following two panes that you can hide or show:
The Phonebook Pane, which shows the Extensions folder and the Contacts folder and
enables drag-and-drop call handling. See
Monitor folder" on page 8-15
The Notes Pane, which enables you to type and save call notes. See
call" on page

Call Monitor folder columns

The Call Monitor folder contains several columns that show detailed information about a call,
such as Trunk Name and Target Station. Some of the columns are hidden by default. For an
explanation of the columns, press
instructions on hiding and showing columns, see
Viewing a custom data column in the Call Monitor
If your Strata CS system is configured to display custom data in the Call Monitor, the custom
data appears in one or more columns. You can view the available columns in the Show Columns
dialog box. You can hide and show custom data columns the same way you can hide and show
normal columns (see
administrator to see if any custom data columns are available in your Call Monitor folder.

Displaying the Call Monitor folder automatically _______________

Strata CS can open the Call Monitor folder automatically in the following situations:
When you receive an incoming call
When you place or return calls from other ViewPoint folders
When the Call Monitor folder opens automatically, it appears in front of all other open windows
on your computer.
To display the Call Monitor folder automatically
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C 11. R
HAPTER ECEIVING AND
Choose Tools > Options
Click the ViewPoint \ Call Monitor tab.
Check or uncheck
Grouped by owner on All tab
Click .
OK
11-17.
"Customizing columns" on page
Choose
Tools > Options
Click the ViewPoint \ Call Monitor tab.
H C
ANDLING
. The Options dialog box appears.
"Adding the Phonebook Pane to the Call
and "Dragging and dropping items" on page
in the Call Monitor folder for its online Help. For
F1
"Customizing columns" on page
. The Options dialog box opens.
V P
ALLS IN IEW OINT
.
"Adding notes to a
18-20). Contact your Strata CS system
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