Putting A Call On Hold; Transferring A Call - Toshiba STRATA CS Communication Server Release 6 User Manual

Putting a call on hold

After you answer a call, you can put it on hold by pressing
again or press
Flash
Important:
the call is disconnected.
Notes
If you hang up and have a call on hold, the ringback feature in Strata CS rings your phone
after a period of time. To disable ringback or change the ringback time, see
ringback for calls on hold on and off" on page
Use the Flash button rather than the Hold button on your phone. With Flash, callers hear
music (if your system has music-on-hold set up). If you use your phone's Hold button,
callers hear nothing.

Transferring a call

You can transfer a call to another Strata CS extension or an external phone number in one of the
following ways:
Blind transfer. Transfer a call without talking to the recipient.
Supervised transfer. Transfer a call after speaking to the recipient first.
Note:
You can also transfer a call back to the auto attendant (your company's main menu). Ask
your Strata CS system administrator for the auto attendant's extension or view it in ViewPoint's
Extensions list.
To perform a blind transfer
1.
2.
3.
To perform a supervised transfer
1.
2.
3.
4-8
.
4
You cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If you do,
Press .
Flash 1
Enter the extension or external phone number to which you want to transfer the call.
If you do not know the extension, press
dialing an external number, include the access code, for example, 9.
Hang up. The call is transferred.
Press .
Flash 1
Enter the extension or external phone number to which you want to transfer the call.
If you do not know the extension, press
dialing an external number, include the access code, for example, 9.
Wait for an answer. If the recipient answers, introduce the call. The caller remains on
hold.
. To return to the call, press
Flash
18-9.
and select the recipient by name. When
411
and select the recipient by name. When
411
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