Toshiba STRATA CS Communication Server Release 6 User Manual page 12

Chapter 14. Using the Call Log Folder .......................................... 14-1
Advanced Strata CS Features
Chapter 15. Call Forwarding and Routing Lists ...........................15-1
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E-mailing a greeting ...................................................................... 13-20
Playing a greeting into a call ......................................................... 13-21
The Call Log folder ............................................................................. 14-2
Call Log folder filters........................................................................ 14-2
Call Log folder columns................................................................... 14-2
Viewing call details .......................................................................... 14-5
Taking notes on a Call Log entry ........................................................ 14-7
Hiding and showing the Notes Pane............................................... 14-7
Associating a call from "Unknown" with a contact .............................. 14-7
Returning a call in the Call Log folder................................................. 14-8
Entering an account code for a Call Log entry.................................... 14-8
Opening the contact record from a contact's call................................ 14-8
Listening to a recorded call from the Call Log .................................... 14-9
Sharing the Call Log ........................................................................... 14-9
Reporting on the Call Log ................................................................... 14-9
Exporting the Call Log ...................................................................... 14-10
About call forwarding and routing lists ................................................ 15-2
Call forwarding and Where I Am ..................................................... 15-2
Forwarding calls.................................................................................. 15-3
Forwarding calls by using the telephone commands...................... 15-3
Forwarding calls in ViewPoint ......................................................... 15-3
Receiving forwarded ACD workgroup calls..................................... 15-6
Placing calls at another user's extension........................................ 15-6
Call forwarding and voice mail ........................................................ 15-6
Forwarding calls over Centrex or PBX trunks................................. 15-7
Using routing lists ............................................................................... 15-7
The Routing Lists folder .................................................................. 15-9
Creating a new routing list............................................................. 15-10
Handling busy station calls differently than calls not answered.... 15-14
Routing calls to workgroups .......................................................... 15-15
Using greetings with routing list final actions ................................ 15-16
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