Customizing Incoming Call Behavior - Toshiba STRATA CS Communication Server Release 6 User Manual

Customizing incoming call behavior_________________________

You can customize Strata CS behavior when you receive an incoming call, as follows:
1.
2.
3.
4.
5.
You can also customize the pattern in which your phone rings for internal and external incoming
calls. See
C 18. C
HAPTER USTOMIZING
Feature
Set Personal Status
Speed Dial
Take Call
Choose
Tools > Options
Click the ViewPoint \ Call Alerts tab.
If you have Call Monitor tabs other than "My Phone," you can select the category of
incoming call that triggers the options you select in step 4. Select the category from
the drop-down list at the top of the tab. The categories correspond to your Call Monitor
tabs (see "Call Monitor folder tabs" on page
workgroup "Friends," then the options will trigger on incoming calls from any
member of "Friends." To have the options trigger on any incoming call, select "For all
incoming calls."
Select any of the following options:
Display the Call Monitor.
Call Monitor showing when a call arrives. If you are actively working in another
folder, ViewPoint opens the Call Monitor folder.
Play the caller's name over the speakers
computer speakers if the recording is available. Strata CS users and identified
contacts are announced if they have voice titles already recorded. Unidentified
callers are announced only if you have call announcing turned on with the prompt
to say their names.
. Flashes ViewPoint's title bar.
Flash the title bar
Flash the Call Monitor tab.
call. This can be useful if you work with multiple Call Monitor tabs, for example,
if you are an agent in a call center.
Click .
OK
"Changing ring patterns" on page 18-11
V P
IEW OINT
Description
Sets the personal status of your choice. Click the
column to select the personal status
Parameter
you want. The button toggles between that
personal status and "Available." See
Places a call to the number configured for that
button. Also lets you set the speed dial number.
Answers a ringing call.
. The Options dialog box opens.
11-3). For example, if you select your
Brings ViewPoint to the front of your desktop with the
. Announces the caller's name over your
Flashes the Call Monitor tab that contains the incoming
for more information.
Chapter 9.
18-15